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Patient Service Representative Jobs in Racine, WI

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Patient Service Representative information

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$12

$18

$25

How much do patient service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient service representative in Racine, WI is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Racine, WI? For Patient Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What cities near Racine, WI are hiring for Patient Service Representative jobs? Cities near Racine, WI with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,513 per year, or $18.5 per hour.

Patient Service Representative (PSR) I - Urgent Care

Advocate Health

Brookfield, WI • On-site

$16.50 - $20.75/hr

Other

Posted 2 days ago

New

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 775 frontline employees who took The Breakroom Quiz

189th of 887 rated healthcare providers

Job description

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.


Where You Will Work :

Advocate Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

  • High school diploma or equivalent.

  • One to two years related customer service experience

  • Experience handling difficult caller /customers/patients.

What You’ll Do:

Monday - Friday: 7:15 AM – 7:30 PM and Saturday – Sunday: 7:45 AM – 4:15 PM.

This position is scheduled for five 8-hour shifts per week, with standard hours typically being 7:15 AM – 3:45 PM. Occasional flexibility may be required to provide coverage on alternate shifts based on operational needs.

This role also participates in an every-third-weekend rotation and a *holiday rotation schedule

As a Patient Service Representative (PSR) , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .

As a key member of the ambulatory care team, you will:

  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

  • Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our Aurora Urgent Care offers in-person care for a variety of minor illnesses and injuries that need immediate attention but aren’t an emergency. Our walk-in clinic is open extended hours, making it a convenient option to get care after hours or if you can’t get in to see your primary care provider.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

  • Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace .

  • Exposure to ill patients .

  • Ability to work under stressful conditions with demanding customers.

  • Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Ready to Take the Next Step:

Apply Now!

What Advocate Aurora Health employees say

Pay

Benefits

Hours and flexibility

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About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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