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Patient Service Representative Jobs in Riverside, CA

Synergy Direct LLC

Be Seen First

Patient Service Representative

Pomona, CA · On-site

$21 - $23/hr

The Patient Service Representative will be responsible for: * Serving as the primary point of contact for patients in person and by phone * Greeting patients, assisting with concerns, and escalating ...

Cardinal Health

Patient Service Representative

Murrieta, CA · On-site

$18.75 - $24/hr

What Clinical Services contributes to Cardinal Health Clinical Care Delivery provides high quality, patient-centered care focused on diagnosing, treating and managing care while ensuring the safety ...

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Patient Service Representative information

See Riverside, CA salary details

$13

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$27

How much do patient service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient service representative in Riverside, CA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.31 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are the most commonly searched types of Patient Service Representative jobs in Riverside, CA? The most popular types of Patient Service Representative jobs in Riverside, CA are:
What are popular job titles related to Patient Service Representative jobs in Riverside, CA? For Patient Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Riverside, CA look for? The top searched job categories for Patient Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Patient Service Representative jobs? Cities near Riverside, CA with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Riverside, CA as of June 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Temporary. Highlights an 100% In-person job distribution, with an average salary of $42,850 per year, or $20.6 per hour.
Patient Service Representative

Patient Service Representative

Synergy Direct LLC

Pomona, CA • On-site

$21 - $23/hr

Full-time

Posted 19 days ago

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Job description

We are looking for a Patient Service Representative to join the team!

The Patient Service Representative will be responsible for:

  • Serving as the primary point of contact for patients in person and by phone
  • Greeting patients, assisting with concerns, and escalating issues when appropriate
  • Checking patients in and out, collecting co-pays, providing receipts, and reconciling payments
  • Verifying patient demographics and insurance information in CS-Link/Epic
  • Scheduling appointments and completing patient registration
  • Processing and tracking referrals and authorizations for various insurance types
  • Handling patient and provider correspondence
  • Explaining policies, procedures, or services to patients
  • Sanitizing workspaces in accordance with department guidelines

The Qualifications for a Patient Service Representative:

  • Experience with medical insurance, referral processes, and benefit plans
  • 1 year of recent experience in an outpatient clinic or medical office setting
  • Ability to understand and follow detailed oral and written instructions
  • 2+ years of recent experience as a Patient Service Representative preferred
  • Experience using CS-Link/Epic preferred
  • Knowledge of medical terminology preferred

Please apply immediately for consideration for a Patient Service Representative.