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Patient Services Assistant Jobs in Riverside, CA

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Patient Services Assistant information

See Riverside, CA salary details

$11

$19

$27

How much do patient services assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for patient services assistant in Riverside, CA is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Riverside, CA? The most popular types of Patient Services jobs in Riverside, CA are:
What are popular job titles related to Patient Services Assistant jobs in Riverside, CA? For Patient Services Assistant jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Riverside, CA look for? The top searched job categories for Patient Services Assistant jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Patient Services Assistant jobs? Cities near Riverside, CA with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $41,183 per year, or $19.8 per hour.

Patient Services Representative

ATD Technology LLC

Mission Viejo, CA • On-site

$19 - $24.25/hr

Contractor

Re-posted 20 days ago

Job description

Description:

**Please include 3 available interview times with submission, as well as confirmation of awareness of commute times.**

The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. This role is responsible for patient registration, appointment scheduling, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

Requirements:
One year of medical office experience is required

Preferred:
Cardiology Office Experience is preferred.

Duties:

  • Serve as the first point of contact for patients and support smooth operation of the clinic, providing courteous and professional communication in person and over the phone.
  • Operate and manage multi-line phone systems to route calls, take messages and respond to inquiries efficiently.
  • Perform patient registration, check-in, copay collection, and check-out processes, ensuring accurate demographic and insurance information is collected and updated.
  • Schedule, confirm and modify patient appointments in accordance with clinic protocols and provider availability.
  • Complete a variety of administrative and clerical tasks, including scanning, filing, and data entry to support daily clinic operations.
  • Navigate and document within electronic medical records (EMR) systems to maintain accurate and timely patient records.
  • Deliver high quality customer service by addressing patient needs, resolving concerns, and escalating issues as appropriate.
  • May coordinate referrals and prior authorizations by gathering necessary documentation, submitting requests, and following up with providers and payers.
  • Independently resolve routine patient and scheduling issues using established protocols.
  • Identify and escalate complex issues to appropriate personnel.
  • Support onboarding of new team members by modeling workflows and best practices.

JOB SPECIFIC KNOWLEDGE, SKILLS and ABILITIES:

  • Ability to communicate clearly and professionally with patients, families, and healthcare team members in person, over the phone, and in writing.
  • Ability and willingness to learn multi-line phone systems (e.g. routing calls, taking messages, responding to inquiries with courtesy and efficiency), electronic medical records (EMR), standard office applications (e.g., email, word processing, spreadsheets) and common office tools (e.g. printers, scanners, copiers, and fax machines).
  • Demonstrates resilience and the ability to adjust to changing priorities, workflows, and patient needs in a fast-paced environment.
  • Committed to providing a positive patient experience through empathy, responsiveness, and professionalism.
  • Ability to independently resolve routine patient and scheduling issues using established standards and workflows.

JOB SPECIFIC KNOWLEDGE, SKILLS and ABILITIES

  • Ability to identify and escalate complex issues to appropriate personnel.
  • Willingness and ability to support onboarding of new team members by modeling workflows and best practices.
  • Knowledge of electronic medical record (EMR) to assist with monitoring appointment availability and optimizing scheduling templates.

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified job seekers with our client programs while meeting all parties’ financial needs and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Private, Public and Government sectors across North America.

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.