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Patient Services Assistant Jobs in Riverside, CA

SimonMed Imaging

Patient Services Specialist

Riverside, CA · On-site

$19.50 - $26.50/hr

Answer phone calls and relay messages. * Assist with administrative tasks including filing, faxing ... Excellent customer services skills with the ability to be empathetic to patient needs. * Ability to ...

SoCal Foot Care

Medical Assistant - Murietta

Murrieta, CA · On-site

$23 - $26/hr

Able to coordinate patient services, assist patients with office, medications and procedure authorizations and explain process to patients * Ability to use EMR and perform chart abstraction into EMR

Balance Health

Medical Assistant - Murietta

Murrieta, CA · On-site

$23 - $26/hr

Able to coordinate patient services, assist patients with office, medications and procedure authorizations and explain process to patients * Ability to use EMR and perform chart abstraction into EMR

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Patient Services Assistant information

See Riverside, CA salary details

$11

$19

$27

How much do patient services assistant jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient services assistant in Riverside, CA is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $23.32 per hour, depending on experience, location, and employer.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Riverside, CA? The most popular types of Patient Services jobs in Riverside, CA are:
What are popular job titles related to Patient Services Assistant jobs in Riverside, CA? For Patient Services Assistant jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Riverside, CA look for? The top searched job categories for Patient Services Assistant jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Patient Services Assistant jobs? Cities near Riverside, CA with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Patient Services Representative

Patient Services Representative

Hurtt Family Health Clinic, Inc

Tustin, CA • On-site

$22.50/hr

Full-time

Medical

Re-posted 25 days ago

Job description

Description:

The Patient Services Representative will provide daily front office, eligibility, and intake support services for Hurtt Family Health Clinic patients.


This position is full-time with a schedule of Monday through Friday 8am to 5pm, with occasional weekend hours for a rotating Saturday morning shift (Saturday 8am-12pm) approximately 2-5 times per year.


All Patient Services Representatives must be bilingual in Spanish and English.


The best candidate for this position:

  • is bilingual in Spanish with strong customer service skills
  • has previous successful experience working in a clinic/healthcare environment (preferably front office experience or call center experience)
  • Medical Assistant experience is a plus
  • Knowledge of EMR systems is a plus
  • is able to commit to a schedule of Monday-Friday 8am-5pm

What You'll Do:

Job Responsibilities & Duties

  • Maintains the highest level of professionalism when answering telephone calls as HFHC “Ambassador”. Documents all messages accurately and in a timely manner.
  • Creates and maintains a hospitable and welcoming clinic environment.
  • Schedules patient appointments for all service areas within the Clinic.
  • Collects patient payments, posts in EMR and performs end of shift daily reconciliation of all funds received and cash drawer balances.
  • Maintains a thorough knowledge of appointment policies and procedures to ensure appointments are scheduled accurately to provide a positive experience for all patients.
  • Cross trains in all areas of front office and patient services, including receptionist, enrollment worker, eligibility determination, sliding fee scale determination, and referral tracking.
  • Determine patient eligibility for appropriate government sponsored programs.
  • Verifies eligibility for medical insurance benefits for all clinic patients.
  • Provides follow-up on all pending applications to ensure enrollment process is complete.
  • Maintains a policies and procedures manual that includes a user’s guide for referrals, including physicians, in all specialty areas for children and adults.
  • Routes calls to appropriate staff in a timely and efficient manner.
  • Participates in staff and educational meetings.
  • Maintains the privacy and security of protected health information, the confidentiality of all information and conducts all aspects of patient care in an ethical and professional manner in accordance with federal, state rules and regulations.
  • Receives faxed documents, and distributes to appropriate staff.
  • Reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff.

These duties are not exclusive and with consideration of the job requirements and employee skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Requirements:

What You'll Bring:

Minimum Qualifications

  • High School Diploma
  • 6 months - 1 year of medical front office experience. Community Clinic setting experience is preferred but not required
  • Bilingual in Spanish and English with comprehension of medical terms in both languages.
  • Ability to receive instruction and multi-task while working in a fast-paced environment.
  • Excellent written, interpersonal and verbal communication skills.
  • Demonstrated “detail-approach” to administration and organization.
  • Proficiency in data entry and computer programs in Microsoft Windows and Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
  • Ability to recognize and maintain confidentiality of information as appropriate.
  • A pleasant personality to people you are speaking to on the telephone, visitors, and company personnel.

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