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Patient Service Representative Jobs in Riverside, CA

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Patient Service Representative information

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How much do patient service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for patient service representative in Riverside, CA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.31 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are the most commonly searched types of Patient Service Representative jobs in Riverside, CA? The most popular types of Patient Service Representative jobs in Riverside, CA are:
What are popular job titles related to Patient Service Representative jobs in Riverside, CA? For Patient Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Riverside, CA look for? The top searched job categories for Patient Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Patient Service Representative jobs? Cities near Riverside, CA with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Riverside, CA as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,850 per year, or $20.6 per hour.
Patient Services Representative

Patient Services Representative

Hurtt Family Health Clinic Inc

Tustin, CA • On-site

$22.50/hr

Other

Medical

Posted 21 hours ago

Job description

Description

The Patient Services Representative will provide daily front office, eligibility, and intake support services for Hurtt Family Health Clinic patients. 


This position is full-time with a schedule of Monday through Friday 8am to 5pm, with occasional weekend hours for a rotating Saturday morning shift (Saturday 8am-12pm) approximately 2-5 times per year.  


All Patient Services Representatives must be bilingual in Spanish and English.  


The best candidate for this position:

  • is bilingual in Spanish with strong customer service skills
  • has previous successful experience working in a clinic/healthcare environment (preferably front office experience or call center experience)
  • Medical Assistant experience is a plus
  • Knowledge of EMR systems is a plus
  • is able to commit to a schedule of Monday-Friday 8am-5pm

What You'll Do: 

Job Responsibilities & Duties

  • Maintains the highest level of professionalism when answering telephone calls as HFHC "Ambassador". Documents all messages accurately and in a timely manner.
  • Creates and maintains a hospitable and welcoming clinic environment.
  • Schedules patient appointments for all service areas within the Clinic.
  • Collects patient payments, posts in EMR and performs end of shift daily reconciliation of all funds received and cash drawer balances.
  • Maintains a thorough knowledge of appointment policies and procedures to ensure appointments are scheduled accurately to provide a positive experience for all patients.
  • Cross trains in all areas of front office and patient services, including receptionist, enrollment worker, eligibility determination, sliding fee scale determination, and referral tracking.
  • Determine patient eligibility for appropriate government sponsored programs.
  • Verifies eligibility for medical insurance benefits for all clinic patients.
  • Provides follow-up on all pending applications to ensure enrollment process is complete.
  • Maintains a policies and procedures manual that includes a user's guide for referrals, including physicians, in all specialty areas for children and adults.
  • Routes calls to appropriate staff in a timely and efficient manner.
  • Participates in staff and educational meetings.
  • Maintains the privacy and security of protected health information, the confidentiality of all information and conducts all aspects of patient care in an ethical and professional manner in accordance with federal, state rules and regulations.
  • Receives faxed documents, and distributes to appropriate staff.
  • Reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff.

These duties are not exclusive and with consideration of the job requirements and employee skills, this job description can be added to or taken away from at the discretion of the employee's immediate supervisor.

Requirements

What You'll Bring:

Minimum Qualifications

  • High School Diploma 
  • 6 months - 1 year of medical front office experience. Community Clinic setting experience is preferred but not required
  • Bilingual in Spanish and English with comprehension of medical terms in both languages.
  • Ability to receive instruction and multi-task while working in a fast-paced environment.
  • Excellent written, interpersonal and verbal communication skills.
  • Demonstrated "detail-approach" to administration and organization.
  • Proficiency in data entry and computer programs in Microsoft Windows and Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
  • Ability to recognize and maintain confidentiality of information as appropriate.
  • A pleasant personality to people you are speaking to on the telephone, visitors, and company personnel.

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