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Patient Service Representative Jobs in Riverside, CA

UHS

PATIENT REPRESENTATIVE - Full Time

Riverside, CA · On-site

$18.25 - $23.25/hr

Provides Patient Care Services Representative coverage based on the Clinic requirements. Assumes all Patient Care Services Representative job responsibilities. Verifies established patient ...

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$27

How much do patient service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient service representative in Riverside, CA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.31 per hour, depending on experience, location, and employer.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and on-the-job training is common. Certification is not usually required but can enhance job prospects.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What jobs pay $10,000 a month without a degree?

Patient Service Representatives typically do not earn $10,000 a month without advanced experience or additional certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which rely more on experience and skills than formal education. These jobs may require specialized training or licensing but generally do not mandate a college degree.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are the duties of a patient service representative?

A patient service representative is responsible for scheduling appointments, verifying patient information and insurance, checking in patients, collecting payments, and maintaining accurate medical records. They serve as a communication link between patients and healthcare providers and often use electronic health record (EHR) systems. Strong customer service skills and attention to detail are essential for this role.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, providing foundational skills in patient communication, administrative tasks, and medical record management. It can serve as a stepping stone to more advanced healthcare roles and typically requires basic certifications or training programs. The job environment usually involves clerical work in medical settings with regular hours.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are the most commonly searched types of Patient Service Representative jobs in Riverside, CA? The most popular types of Patient Service Representative jobs in Riverside, CA are:
What are popular job titles related to Patient Service Representative jobs in Riverside, CA? For Patient Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Riverside, CA look for? The top searched job categories for Patient Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Patient Service Representative jobs? Cities near Riverside, CA with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Riverside, CA as of June 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Temporary. Highlights an 100% In-person job distribution, with an average salary of $42,850 per year, or $20.6 per hour.

Patient Service Representative PSR

American Family Care Chino

Chino, CA

$18.50 - $23.50/hr

Other

Posted 18 days ago

Job description

Benefits:

Competitive salary

Benefits/Perks

Great small business work environment

Flexible scheduling

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Position Overview The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting.

Key Responsibilities

Patient Experience & Front Desk

Greet and check in patients in a friendly, professional manner

Manage patient flow and communicate wait times effectively

Provide excellent customer service to ensure a positive patient experience

Registration & Insurance

Verify patient demographics and insurance eligibility

Accurately enter patient information into EMR (Experity preferred)

Explain visit costs, co-pays, and billing policies

Payments & Administration

Collect co-pays, deductibles, and self-pay balances

Maintain daily cash drawer and ensure accurate reconciliation

Answer phones, schedule appointments, and respond to inquiries

Scan and upload documents into patient records

Compliance & Support

Maintain HIPAA compliance and patient confidentiality

Support clinical team with administrative needs

Ensure front desk area is organized and efficient

Qualifications

Required High school diploma or equivalent

1+ year of customer service, front desk, or administrative experience

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Preferred

Experience in urgent care, medical office, or healthcare setting

Knowledge of insurance verification and medical terminology

Experience with EMR systems (Experity is a plus)

Bilingual (English/Spanish) preferred

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