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Patient Service Representative Jobs in Indiana (NOW HIRING)

ZOLL LifeVest

Patient Service Representative

Danville, IN · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Lebanon, IN · On-site

$16.75 - $21.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Anderson, IN · On-site

$15.25 - $19.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Indianapolis, IN · On-site

$16.75 - $21.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Danville, IN · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Indianapolis, IN · On-site

$16.75 - $21.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Anderson, IN · On-site

$15.25 - $19.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Indianapolis, IN · On-site

$16.75 - $21.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Lebanon, IN · On-site

$16.75 - $21.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Indianapolis, IN · On-site

$16.75 - $21.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

South Bend, IN · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Flexible Position! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All ...

ZOLL LifeVest

Patient Service Representative

South Bend, IN · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Flexible Position! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All ...

Imh

$18.31 - $23.80/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Indiana

Patient Service Representative information

See Indiana salary details

$12

$18

$25

How much do patient service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for patient service representative in Indiana is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.34 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Indiana? For Patient Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Indiana look for? The top searched job categories for Patient Service Representative jobs in Indiana are:
What cities in Indiana are hiring for Patient Service Representative jobs? Cities in Indiana with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Indiana as of July 2026, with employment types broken down into 3% As Needed, 72% Full Time, 18% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,084 per year, or $18.8 per hour.
Patient Service Representative

Patient Service Representative

Open Door Health Services

Muncie, IN

$16.25 - $20.75/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Job description

Patient Service Representative (PSR)
Department/Location: Patient Access – 333 S. Madison St.
Reports To: Patient Service Representative Coordinator
Classification: Non-Exempt | Full Time
Schedule: 40 hours week, Varying schedule
Open Door Health Services is seeking a full-time PSR at the 333 S. Madison St. location in Muncie, Indiana.
Overview
As an Open Door Patient Service Representative, you will be part of a supportive, interdisciplinary team providing high-quality, compassionate support to individuals and families. PSRs perform a variety of patient focused duties including greeting patients/guests and overseeing the flow of patient traffic in the waiting room areas. In this position, you will answer incoming calls, direct calls, schedule patient appointments and confirm appointments. You will work closely with Behavioral Health staff and all departments to ensure flow and accuracy of information meets patients’ needs.
As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.
Location
This position is located at 333 S. Madison St. in Muncie, IN.
Roles amp; Responsibilities
In this role, you will:
  • Serve as the first point of contact for patients by greeting, checking in, answering calls, and scheduling appointments.
  • Manage patient records and administrative tasks in the EMR, including registration, insurance verification, chart updates, and scheduling.
  • Coordinate communication between patients, providers, and staff to support efficient and timely patient care.
  • Perform front-office and operational duties such as collecting payments, maintaining logs, ensuring compliance, and supporting overall clinic operations.
Successful candidates will:
  • Demonstrate a commitment to ethical, inclusive, and patient-centered care.
  • Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
  • Be able to react calmly in emergency situations.
  • Be able to read, understand, and follow detailed written and oral communication.
  • Be able to learn to use and update electronic health records and other online systems.
Qualifications
  • High School diploma or GED equivalency preferred.
  • Experience in a health care setting and/or in an office preferred.
  • Previous experience as a receptionist and/or Check-out preferred.
About Open Door
For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.
Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play.
Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.
Values: Esteem the Team • Maximize Potential • Do the Right Thing • Choose Compassion • Encourage Uniqueness
Open Door offers:
  • An excellent benefit package covering your medical, dental, and vision needs
  • Competitive pay
  • Supportive team environment
  • PTO and vacation time
  • Opportunities for learning and career growth
Physical and Environmental Requirements
  • Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
  • Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
  • Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
  • Requires the ability to work under stressful situations.

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