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Patient Services Representative Jobs in Indiana (NOW HIRING)

OSMC

Patient Services Representative

Elkhart, IN · On-site

$16.50 - $21/hr

The Patient Services Representative is responsible for patient registration, appointment scheduling, insurance verification, payment collection, and maintaining accurate patient records. This role ...

Goshen Health

Patient Services Representative

Goshen, IN · On-site

$15.50 - $19.75/hr

The Patient Services Representative promotes exceptional customer relations at all times, whether in person or on the phone, extending a positive, cooperative and supportive service to patients ...

Goshen Health

Patient Services Representative

Goshen, IN · On-site

$15.50 - $19.75/hr

The Patient Services Representative promotes exceptional customer relations at all times, whether in person or on the phone, extending a positive, cooperative and supportive service to patients ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Indiana

Patient Services Representative information

See Indiana salary details

$12

$18

$25

How much do patient services representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient services representative in Indiana is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.34 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

More about Patient Services Representative jobs

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For Patient Services Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Services Representative jobs in Indiana look for?

The top searched job categories for Patient Services Representative jobs in Indiana are:

What cities in Indiana are hiring for Patient Services Representative jobs?

Cities in Indiana with the most Patient Services Representative job openings:

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For Patient Services Representative jobs in IN, the most frequently searched job titles are:

Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,084 per year, or $18.8 per hour.

Patient Services Representative

Neighborhood Health Clinics Inc

Fort Wayne, IN • On-site

$16.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Neighborhood Health – Medical Patient Services Representative

At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about. 

As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Neighborhood Health is looking to add a Medical Patient Services Representative to our team. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect. 

As a Medical Patient Services Representative, you will:

  • Obtain and enter new patient demographics: update patient information, as necessary, in the computer system to maintain accuracy for billing.
  • Research, enter, and update all information needed to complete the billing process. Verify income for self-pay patients, verify insurance and Medicaid coverage, and verify eligibility to various programs that affect the billing process.
  • Collect copays and balances, as required by office policies. Distribute copies of receipts to patients. 
  • Balance charges and receipts at end of each shift.
  • Enter preferred pharmacy information.
  • Schedule from Medicaid non-compliant lists
  • Prep accounts

Requirements:

  • Minimum of one year in general medical / dental office. 

Education Requirements:

  • High School Diploma or GED

We offer competitive pay, health, dental, vision, critical illness & accident insurance, 403(b) retirement plan, PTO, and paid holidays.

Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources