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Patient Services Representative Jobs in Indiana (NOW HIRING)

UMR

Patient Services Representative

New Albany, IN · On-site

$16 - $29/hr

Patient Services Representative Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly ...

Advent

PRN Patient Service Representative

Indianapolis, IN · On-site

$16.75 - $21.25/hr

PRN Patient Services Representative At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

ADVENT

PRN Patient Service Representative

Indianapolis, IN · On-site

$16.28 - $24/hr

PRN Patient Services Representative Location: Indianapolis North, Indianapolis South, & Avon Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a PRN Patient ...

ADVENT

PRN Patient Service Representative

Indianapolis, IN · On-site

$16.28 - $24/hr

PRN Patient Services Representative Location: Indianapolis North, Indianapolis South, & Avon Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a PRN Patient ...

ADVENT

PRN Patient Service Representative

Indianapolis, IN · On-site

$16.28 - $24/hr

PRN Patient Services Representative Location: Indianapolis North, Indianapolis South, & Avon Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a PRN Patient ...

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Showing results 21-40

All JobsPatient Services Representative JobsPatient Services Representative Jobs in Indiana

Patient Services Representative information

See Indiana salary details

$12

$18

$25

How much do patient services representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for patient services representative in Indiana is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs

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The top searched job categories for Patient Services Representative jobs in Indiana are:

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Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,084 per year, or $18.8 per hour.

Patient Services Representative

UnitedHealthcare At Home

New Albany, IN • On-site

$16 - $29/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Patient Services Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Patient Services Representative, you will be working in a collaborative office environment alongside other medical professionals.

Location: 4101 TECHNOLOGY AVE. NEW ALBANY, IN

Schedule: FT, 40 hours per week. 8-hr shifts. Monday - Friday, 8am - 4:30pm.

Primary Responsibilities:

  • Greet patients as they arrive and manage wait time
  • Assist patients with checkout processes including copying required documents
  • Answer phones and schedule appointments
  • Manage medical records (maintains, files/scans, prepares for schedule)
  • Ensure all correspondence is scanned and/or filed in timely manner
  • Process requests for medical records release and maintain appropriate logs, etc.
  • Perform all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED
  • 1+ years of experience in a healthcare or customer service-related field

Preferred Qualifications:

  • 1+ years working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
  • Experience working with medical insurance
  • Advanced level of proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
  • Knowledge of EMR software
  • Knowledge of medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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