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Patient Services Representative Jobs in Indiana (NOW HIRING)

RIVERVIEW HOSPITAL

Patient Services Rep

Westfield, IN · On-site

$16.75 - $21.25/hr

Maintain accurate financial records, patient records and schedule referral appointments. Flexible ... Previous Customer Service experience * Preferred: 1 or more years of office administrative ...

New

Riverview Health

Patient Services Rep

Carmel, IN · On-site

$17.25 - $22/hr

Maintain accurate financial records, patient records and schedule referral appointments. Flexible ... Previous Customer Service experience * Preferred: 1 or more years of office administrative ...

New

RIVERVIEW HOSPITAL

Patient Services Rep

Carmel, IN · On-site

$17.25 - $22/hr

Maintain accurate financial records, patient records and schedule referral appointments. Flexible ... Previous Customer Service experience * Preferred: 1 or more years of office administrative ...

New

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Indiana

Patient Services Representative information

See Indiana salary details

$12

$18

$25

How much do patient services representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for patient services representative in Indiana is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs

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Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,084 per year, or $18.8 per hour.

Patient Services Representative, Bilingual

Goshen Health

Goshen, IN • On-site

$15.50 - $19.75/hr

Full-time

Re-posted 12 days ago

Goshen Health rating

7.1

Company rating: 7.1 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

381st of 887 rated healthcare providers

Job description

Candidate must be bilingual in Spanish
The Bilingual Patient Services Representative is bilingual in Spanish and performs all accounting duties in the physician's office that include all patient charges, receipts and collections relative to the professional services rendered to the patients. Greets, schedules and tracks patients to help the physician function as efficiently as possible. Establishes and maintains good working relationships with patients, other physician office associates and all Goshen Health staff. The person in this position demonstrates the knowledge and skills to provide service appropriate to neonate, pediatric, adolescent and geriatric patients.
Position Qualifications
  • Minimum Education: High school graduate or have evidence of the equivalent.
  • Preferred Education: Knowledge of CPT and ICD-9 coding.
  • Minimum Experience: 1 year experience in a related work situation. Must pass Goshen Health's standardized Spanish Competency Evaluation

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