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Patient Service Representative Jobs in Indiana (NOW HIRING)

Franciscan Health

Patient Service Representative

Munster, IN · On-site

$17 - $21.75/hr

Franciscan Health Munster Campus 701 Superior Ave Munster, Indiana 46321 Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with ...

Franciscan Alliance

Patient Service Representative

Munster, IN · On-site

$17 - $21.75/hr

Franciscan Health Munster Campus 701 Superior Ave Munster, Indiana 46321 Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with ...

Franciscan Health

Patient Service Representative

Lafayette, IN · On-site

$16.75 - $21.50/hr

Lafayette Hunters Plaza Building 3218 Daugherty Dr Lafayette, Indiana 47909 Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact ...

HealthLinc

Patient Service Rep (51566)

Mishawaka, IN · On-site

$16.50 - $21/hr

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works ...

Axia Women's Health

Patient Service Rep I

Carmel, IN · On-site

$16 - $21/hr

We have an opening for a Patient Services Representative (PSR)-Check In/Check Out at Carmel OBGYN Carmel, IN. Office hours : Full time M-F 7:30-5:00 pm Location: Carmel, IN Patient Service ...

HealthLinc

Patient Service Rep (51957)

La Porte, IN · On-site

$16.25 - $20.50/hr

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works ...

HealthLinc

Patient Service Rep (51957)

La Porte, IN · On-site

$16.25 - $20.50/hr

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works ...

RadNet

Patient Service Representative

Avon, IN · On-site

$16.75 - $21.25/hr

When you join usas a Patient Service Representative ,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders ...

HealthLinc

Patient Service Rep (51566)

Mishawaka, IN · On-site

$16.50 - $21/hr

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works ...

RadNet

Patient Service Representative

Avon, IN

$16.75 - $21.25/hr

When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders ...

RadNet

Patient Service Representative

Avon, IN · On-site

$16.75 - $21.25/hr

When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders ...

Axia Women's Health

Patient Service Rep II

Indianapolis, IN · On-site

$16.75 - $21.25/hr

Patient Service Rep for Front desk check-in/Out Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further ...

EDGEWATER HEALTH

Patient Service Representative

Gary, IN · On-site

$17.50 - $22.25/hr

SUMMARY/OBJECTIVES The Patient Service Representative (PSR) serves as the first point of contact for patients and visitors at Edgewater Health and plays a vital role in delivering exceptional ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Indiana

Patient Service Representative information

See Indiana salary details

$12

$18

$25

How much do patient service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service representative in Indiana is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.34 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Indiana?

For Patient Service Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Indiana look for?

The top searched job categories for Patient Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Patient Service Representative jobs?

Cities in Indiana with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,084 per year, or $18.8 per hour.

Patient Service Representative

Indiana Imaging Services, Inc.

Avon, IN • On-site

$16.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Key responsibilities

  • Greet and register patients, ensuring accuracy and completeness of documentation.

  • Obtain or verify insurance and patient information, and collect co-pays and fees.

  • Answer, transfer, and manage incoming phone calls, and schedule, reschedule, or cancel patient appointments.

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

  • Greet and register patients in a friendly and service-oriented manner.
  • Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
  • Collect and log all co-pays and fees
  • Answer/transfer incoming phone calls.
  • Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
  • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Coordinate with the back-office staff for timely and effective care of patients
  • Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
  • Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
  • Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
  • Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
  • Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
  • Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
  • Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

  • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
  • Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

  • High School Diploma or GED
  • Intermediate to advanced computer skills
  • Strong multitasking and communication skills
  • Experience providing exceptional customer service
  • Medical terminology knowledge and recent medical/radiology office experience is preferred.

 

We Offer:

  • Comprehensive Medical, Dental and Vision coverages.
  • Health Savings Accounts with employer funding.
  • Wellness dollars
  • 401(k) Employer Match
  • Free services at any of our imaging centers for you and your immediate family.