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Patient Service Representative Jobs in Minnesota

ZOLL LifeVest

Patient Service Representative

Robbinsdale, MN · On-site

$18 - $22.75/hr

Patient Service Representative (PSR) Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker to ...

ZOLL LifeVest

Patient Service Representative

Coon Rapids, MN · On-site

$18 - $23/hr

Patient Service Representative (PSR) Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker to ...

RadNet

Patient Service Representative

Minneapolis, MN · On-site

$17 - $20/hr

Patient Service Representative Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Minnesota

Patient Service Representative information

See Minnesota salary details

$12

$19

$26

How much do patient service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient service representative in Minnesota is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.96 per hour, depending on experience, location, and employer.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Minnesota? For Patient Service Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Minnesota look for? The top searched job categories for Patient Service Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Patient Service Representative jobs? Cities in Minnesota with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,227 per year, or $19.3 per hour.

Patient Service Representative

Minnesota Eye Consultants

Saint Paul, MN • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Minnesota Eye Consultants rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Patient Service Representative

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. MN Eye Consultants is currently hiring for a full-time Patient Service Representative for our Woodbury clinic.

The Patient Service Representative is responsible for welcoming patients and visitors to MEC in a warm and friendly manner and helping to prepare for their visit. This includes problem resolution and assisting with paperwork including demographics, insurance information, and collecting co-payments and/or past due balances in a timely manner. Starting pay is $20.00/hour.

This position is based in our Woodbury clinic but will be required to work shifts at other MEC clinics as needed. This position will work an 8 hour shift Monday - Friday between the hours of 7:30am – 5pm and every other Saturday morning from 7:30am-1:30pm (would then get a day off during the week).

Essential Duties And Responsibilities
  • Welcome patients and visitors in a warm, friendly, prompt manner as the first point of contact in the overall patient experience and assist with navigational needs and appointment scheduling.
  • Verify, obtain, enter and update patient demographics, insurance, referring physician, primary care provider, and other required fields as assigned.
  • Assist patients with completion of pertinent forms including but not limited to medical history, patient agreement, workers compensation.
  • Collect patient payments for self-pay appointments, co-payments, outstanding balances, and fees for contact lens related items.
  • Daily cash reconciliation and posting of cash batch.
  • Coordinate and assist patients with transportation needs.
  • Prepare patient charts in advance for both clinic and laser visits including printing fee tickets for add on appointments.
  • Prepare surgery and dry eye patient packets and laser post-op kits.
  • Distribute daily visit paperwork.
  • Scan patient paperwork into the electronic health record.
  • Facilitate lobby safety and cleanliness as well as cleaning lanyards and badges.
  • Comply with established standards and protocols of MEC goals and objectives including compliance with HIPAA and PHI standards and protocols.
  • Other duties as assigned.
Education And/Or Experience

High school diploma/GED 1-2 years related customer service experience Health care experience preferred

Benefits

Health Insurance (medical, dental, vision, HSA) Paid Time Off (PTO) Holiday Pay 401K Retirement Savings Plan Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance Employee Assistance Program Employee Discounts

At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients. MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners!

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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