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Patient Service Representative Jobs in Minnesota

Imh

Patient Service Representative

Lowry, MN · On-site

$19.29 - $25.61/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative ...

Mercy

Patient Service Representative - Pediatrics

Anoka, MN · On-site

$17.75 - $22.75/hr

Patient Service Representative Mercy Pediatrics Clinic Old Tesson Road 12348 Old Tesson Road Suite 160 Full Time - 36 Hours a week Day Shift The Patient Service Representative (PSR) is the first ...

Mercy

Patient Service Representative, Full-Time

Anoka, MN · On-site

$17.75 - $22.75/hr

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk ...

Mercy

Patient Service Rep - FT, Days

Anoka, MN · On-site

$17.75 - $22.75/hr

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk ...

Mercy

Patient Service Rep - FT, Days

Anoka, MN · On-site

$17.75 - $22.75/hr

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk ...

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Patient Service Representative information

See Minnesota salary details

$12

$19

$26

How much do patient service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for patient service representative in Minnesota is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.96 per hour, depending on experience, location, and employer.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Minnesota? For Patient Service Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Minnesota look for? The top searched job categories for Patient Service Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Patient Service Representative jobs? Cities in Minnesota with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,227 per year, or $19.3 per hour.

Patient Service Representative

Northfield Hospital & Clinics

Northfield, MN • On-site

$18.74 - $26.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Northfield Hospital + Clinics rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Title
Patient Services Representative
Job Summary
This position is responsible to create an outstanding first and final impression of the clinic for our patients, visitors, customers, and staff. Performs various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, registering patients, appointment scheduling, insurance verification, chart preparation, and mail/message distribution. Ensures that waiting area appears neat and orderly throughout the day. This position does not provide direct patient care.
Compensation
We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $18.74-$26.45. This range reflects the base salary for this position.
Key Accountabilities
Communication
  • Greet and assist patients, visitors, employees, and other customers promptly, directing them appropriately.
  • Communicate to patients about delays and waiting times.
  • Answer telephone and take messages following scheduling guidelines, triage protocol, and appropriate task routing.
  • Aid patients when needed for arranging transportation needs, providing directions, locating wheelchairs, etc.

Registration
  • Register patients; obtain and update demographic and insurance information; verify insurance coverage, ensuring insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements.
  • Appropriately collecting co-pays.
  • Review account and assist with collection on prior balance if applicable.
  • Scan insurance information and cards.
  • Update and scan family member release form, minor consent, and assure general consent is signed annually.
  • Prepare documents for patient appointments.
  • Identify, report and resolve problems regarding registration to appropriate individuals and departments.

Scheduling
  • Schedule patient appointments. Coordinate cancellations, reschedules, and additions to schedules with the appropriate provider.
  • Ensure clinician's time is utilized efficiently, and patient needs are satisfied.
  • Provide accurate, detailed information regarding visit, time patient to arrive, and any other directional information needed by patient.
  • Ensure all scheduling data is complete and accurate.

Clerical/Chart Management
  • Receive and distribute mail, sorting out time sensitive and priority documents.
  • Prepare and/or mail correspondence and other materials as requested.
  • Perform administrative and clerical duties, such as copies, when necessary.

Insurance
  • Ensure eligibility of patients through insurance verification.

Other
  • Develop and maintain competency on clinic computer systems.
  • Open and close the clinic each day. Engage/disengage the alarm system as necessary.
  • Attend all required meetings and in-service education.
  • Maintain personal workspace in a neat and orderly condition.
  • Ensure reception area and patient lobbies are clean and orderly.
  • Other duties as assigned.

Required Qualifications
  • High School graduate or equivalent
  • Exceptional customer service skills
  • Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment
  • Experience in keyboarding/data entry with an emphasis on speed and accuracy
  • Ability to relate to clients of all ages in a professional, courteous manner
  • Ability to work in a fast-paced environment with strong attention to detail and accuracy
  • Demonstrate exceptional multitasking abilities
  • Excellent team player who works cooperatively and respectfully with coworkers
  • Prior Administrative or Front Desk experience, preferably in a healthcare setting
  • Knowledge of medical terminology

Schedule
  • 60-80 hours per two-week pay period
  • Monday-Friday
  • Shifts and FTE to be determined, with anticipated start times between 7:30 a.m. and 8:30 a.m. and end times between 4:00 p.m. and 5:00 p.m.
  • This position will support both front desk and call center responsibilities
  • No weekend or holiday requirements

Benefits
  • Shift differential pay in addition to base wage
  • Paid time off accrued starting with first paycheck
  • Medical, dental, and vision coverage (discount plan)
  • Flexible spending accounts
  • Life, AD&D, and disability insurance
  • Pension plan (PERA) with 7.5% employer match
  • Optional 457(b) retirement plans
  • Tuition reimbursement
  • Loan forgiveness eligibility (PSLF + MN state programs for qualifying roles)
  • Employer-provided certifications and continuing education
  • Additional perks: free on-site parking, qualified bilingual staff program, employee assistance program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us
Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We're recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We're proud to be named to Becker's 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon-along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.
Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.
*This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.

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