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Patient Service Representative Jobs in Minnesota

Mercy

Patient Service Representative

Anoka, MN · On-site

$17.75 - $22.75/hr

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk ...

Mercy

Patient Service Representative - Pediatrics

Anoka, MN · On-site

$17.75 - $22.75/hr

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Minnesota

Patient Service Representative information

See Minnesota salary details

$12

$19

$26

How much do patient service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient service representative in Minnesota is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.96 per hour, depending on experience, location, and employer.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Minnesota? For Patient Service Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Minnesota look for? The top searched job categories for Patient Service Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Patient Service Representative jobs? Cities in Minnesota with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,227 per year, or $19.3 per hour.

Patient Service Representative

Mercy

Anoka, MN • On-site

$17.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Mercy rating

6.4

Company rating: 6.4 out of 10

Based on 207 frontline employees who took The Breakroom Quiz

639th of 887 rated healthcare providers

Job description

Find your calling at Mercy!The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.Position Details:

Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
Proficiency in basic computer skills, including data entry and word processing.
Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:
Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
Position requires standing and walking during each shift.
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

What Mercy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

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