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Patient Service Representative Jobs in Rochester, MN

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $13.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN

$11.41 - $13.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $13.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN

$11.41 - $13.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN

$11.41 - $13.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Patient Service Representative information

See Rochester, MN salary details

$13

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$27

How much do patient service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient service representative in Rochester, MN is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $21.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are popular job titles related to Patient Service Representative jobs in Rochester, MN? For Patient Service Representative jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Rochester, MN look for? The top searched job categories for Patient Service Representative jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Patient Service Representative jobs? Cities near Rochester, MN with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Rochester, MN as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $41,751 per year, or $20.1 per hour.

Patient Services Representative (PSR)- OB/GYN

Olmsted Medical

Rochester, MN

$20.40 - $24.98/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 26 days ago

Job description

Patient Services Representative (PSR)- OB/GYN

Job Category: Office/Clerical

Full-Time

Hospital Rochester, MN 559044717, USA

Description

1.0 FTE - Day Shift (Shifts range between 6:30am -5:00pm Monday - Friday)

Starting Pay - $20.40 to $24.98 (Based on Experience)

Offers for external candidates are generally made between the minimum and midpoint of the range, based on experience.

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

  • Medical Insurance
  • Paid Time Off
  • Dental Insurance
  • Vision Insurance
  • Basic Life Insurance
  • Tuition Reimbursement
  • Employer Paid Short-Term Disability and Long-Term Disability
  • Adoption Assistance Plan

Qualifications:

  • Prior computer experience required
  • Knowledge of medical terminology preferred
  • General knowledge of Accounts Receivable preferred
  • BLS certification

Job Responsibilities:

  • Greets visitors to the department in a professional and friendly manner.
  • Patient registration, insurance set up and verifies demographics each time patient arrives at the clinic.
  • Monitors monthly update of MN Healthcare Programs.
  • Identifies primary care providers.
  • Answers patient questions, including billing, and provides directional needs.
  • Schedules and verifies patient appointments.
  • Collects patient payments and co-pays at each visit.
  • Works closely with clinicians and nursing staff.
  • Attends education and training seminars.
  • Orders and stocks department supplies.
  • Performs internal and external patient referrals.
  • Other duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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