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Patient Service Representative Jobs in Rochester, MN

Think Bank

Customer Service Representative

Rochester, MN · On-site

$26.93/hr

As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for ...

Think Bank

Customer Service Representative

Rochester, MN · On-site

$26.93/hr

As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for ...

Think Bank

Customer Service Representative

Rochester, MN · On-site

$26.93/hr

As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for ...

U-Haul

Customer Service Representative

Rochester, MN

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Rochester, MN

Patient Service Representative information

See Rochester, MN salary details

$13

$20

$27

How much do patient service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for patient service representative in Rochester, MN is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $21.73 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Rochester, MN?

For Patient Service Representative jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Rochester, MN look for?

The top searched job categories for Patient Service Representative jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Patient Service Representative jobs?

Cities near Rochester, MN with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Rochester, MN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,751 per year, or $20.1 per hour.

Clinical Assistant/Patient Service Rep - Pine Island

Pine Island, MN • On-site

Olmsted Medical
See more jobs at Olmsted Medicalexternal

$20.40 - $29.98/hr

Part-time

Medical, Dental, Vision, Life

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

0.8 FTE - Day Shift

Clinical Assistant - Starting Pay - $20.40 to $29.98 (based on experience)

Patient Service Rep - Starting Pay - $20.40 to $29.98 (based on experience)

Offers for external candidates are generally made between the minimum and midpoint of the range, based on experience.

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

  • Medical Insurance
  • Dental Insurance  
  • Vision Insurance
  • Basic Life Insurance
  • Tuition Reimbursement
  • Employer Paid Short-Term Disability and Long-Term Disability
  • Adoption Assistance Plan

Clinical Assistant

Qualifications:

  • Prior computer experience required
  • Knowledge of medical terminology preferred
  • General knowledge of Accounts Receivable
  • Vital sign measurement (training available)
  • CNA experience preferred
  • BLS certification within 90 days of hire

Job Responsibilities:

  • Provides patient care in collaboration with the healthcare team.
  • Greets patients, caregivers, and visitors to the department in a professional and friendly manner.
  • Completes basic rooming standards per departmental guidelines such as obtaining height, weight, temperature, and blood pressure.
  • Ensures accurate documentation in electronic health records (EHR) systems.
  • Prepares patients for examination and procedures.
  • Helps clinician or clinical support staff during patient exams or minor procedures.
  • Cleans and restocks exam rooms.
  • May order department supplies.
  • Registers patients, sets up insurance, and verifies demographics each time a patient arrives at the clinic.
  • Assists with processing patient paperwork, forms, and referrals.
  • May schedule and verify patient appointments.
  • Attends education and training seminars.
  • Maintains a safe work environment and complies with standards for safe practice and standard precautions.
  • Other duties as assigned.

Patient Service Rep 

Qualifications: 

  • Prior computer experience required
  • Knowledge of medical terminology preferred
  • General knowledge of Accounts Receivable preferred
  • BLS certification

Job Responsibilities: 

  • Greets visitors to the department in a professional and friendly manner.
  • Patient registration, insurance set up, and verifies demographics each time patient arrives at the clinic.
  • Monitors monthly update of MN Healthcare Programs.
  • Identifies primary care providers.
  • Answers patient questions, including billing, and provides directional needs.
  • Schedules and verifies patient appointments.
  • Collects patient payments and co-pays at each visit.
  • Works closely with clinicians and nursing staff.
  • Attends education and training seminars.
  • Orders and stocks department supplies.
  • Performs internal and external patient referrals.
  • Other duties as assigned.

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