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Patient Service Representative Jobs in Rochester, MN

Circle K Stores, Inc.

Team Member

Rochester, MN · On-site

$14.75 - $20/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Team Member

Rochester, MN · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Team Member

Rochester, MN · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Team Member

Rochester, MN · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Team Member

Rochester, MN · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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How much do patient service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for patient service representative in Rochester, MN is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $21.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are popular job titles related to Patient Service Representative jobs in Rochester, MN? For Patient Service Representative jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Rochester, MN look for? The top searched job categories for Patient Service Representative jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Patient Service Representative jobs? Cities near Rochester, MN with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Rochester, MN as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $41,751 per year, or $20.1 per hour.
Procedural Support Assistant - Vascular Center - PSA

Procedural Support Assistant - Vascular Center - PSA

Mayo Clinic

Rochester, MN • On-site

$38.10K - $44.70K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 672 frontline employees who took The Breakroom Quiz

130th of 864 rated healthcare providers

Job description

Job Description
The Ambulatory Procedural Assistant is an integral member of the vascular team and participates in both direct and indirect patient care. At the direction of a Registered Nurse or provider, the Ambulatory Procedural Assistant provides assistance with procedures/exams and scheduled therapies by utilizing the two patient identifier process when preparing patients for their examination, procedure or therapy. This role also provides patient support prior to the procedure/exam/therapy through safe patient handling while assisting patients to the exam room and positioning patients on the exam tables. Additionally, this role is responsible to assist the Registered Nurse or provider during the procedure/exam/therapy by preparing the debridement tray, undressing wounds, identifying equipment needed during the procedure, specimen handling and management, vital signs, photo documentation and re-dressing wounds. The Ambulatory Procedural Assistant is also responsible to clean exam rooms in accordance with environmental services standards and specifications; perform specific non-patient care tasks to support departmental function including: dismantling and cleaning equipment, replace/order supplies/equipment, and visually inspect rooms and equipment for safety concerns and report any problems to manager. This role is also required to communicate change/concerns with team members; demonstrate an understanding of: procedures, therapies, and medical terminology related to duties; and maintain competency regarding equipment setup, usage, dismantling, and cleaning.
Qualifications
High school graduate/GED and two years of patient care experience, within the last five years. Patient care experiences that qualify include patient service representative, clinical assistant, nursing assistant, or licensed practical nurse.
Additional Qualfications:
Able to adapt to unpredictable situations within the patient care setting. Computer and keyboard skills preferable. Maintains current Basic Life Support (BLS) for Health Care Providers from one of the following programs: American Heart Association or American Red Cross. Additional specialty training/competency as required by the work area.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

About the Team
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

What Mayo Clinic employees say

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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