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Patient Services Assistant Jobs in Rochester, MN

Mayo Clinic

Patient Dining Software Manager

Rochester, MN · On-site

$73K - $110K/yr

... food services and clinical practice workflows that impact the patient dining software. This ... This role provides technical support for troubleshooting, operates as a system SME to assist with ...

CLD ROCHESTER MN LLC

Patient Care Coordinator

Rochester, MN · On-site

$17 - $22.50/hr

Assistant Patient Support Team Manager (APSTM) Requirements: As a Patient Care Coordinator you will ... You will provide exceptional customer service to all individuals calling into the clinic.

Aspen Dental

Assistant Dental Office Manager

Rochester, MN · On-site

$20 - $23/hr

When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an ... Provide superior patient service with compassion and care in accordance with patient needs, company ...

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Patient Services Assistant information

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$11

$19

$27

How much do patient services assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for patient services assistant in Rochester, MN is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.74 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What are the most commonly searched types of Patient Services jobs in Rochester, MN?

The most popular types of Patient Services jobs in Rochester, MN are:

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For Patient Services Assistant jobs in Rochester, MN, the most frequently searched job titles are:

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The top searched job categories for Patient Services Assistant jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Patient Services Assistant jobs?

Cities near Rochester, MN with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,126 per year, or $19.3 per hour.

Patient Dining Software Manager

Mayo Clinic

Rochester, MN • On-site

$73K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 702 frontline employees who took The Breakroom Quiz

130th of 894 rated healthcare providers

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

Responsibilities

This position is Enterprise in scope and supports all hospitals in Mayo Clinic system. Travel is on an ad hoc basis, as required by project needs.

Responsible for system wide project planning, design, build, implementation, maintenance, and managing the day-to-day operation of the enterprise patient dining software  This role oversees the integration of the patient dining software with the medical record and other hospital systems to streamline workflows, improve data accuracy and increase operational efficiency. 
This role designs and implements data gathering processes and drives data-driven process improvement endeavors. The Patient Dining Software Systems Manager collaborates closely with the Patient Dining leadership team on new patient dining initiatives, and ensures system stays current with the system maintenance, enhancements and emerging trends in healthcare technology. Additionally, supports the development, coding, and maintenance of the patient dining software for therapeutic diets, textures, and allergies. .. In addition to system management, the Patient Dining Software Systems Manager leads changes to the food services and clinical practice workflows that impact the patient dining software. This includes developing and maintaining training documents and best practices for end users, with a focus on ensuring adoption, minimizing errors and maximizing efficiency.  . This role provides technical support for troubleshooting, operates as a system SME to assist with go live support and ensures system functionality is maintained with minimal disruption, even after hours. Required to be "on-call" to coordinate after work hour problems when necessary. This role also maintains policies and procedures related to patient dining software use and maintenance. 

The Patient Dining Software Systems Manager role includes project management - this position evaluates project scopes, develops timelines, sets milestones, and tracks progress to ensure projects that impact the patient dining software are completed on time and meet the necessary requirements. Collaboration is essential, and this role works closely with a variety of stakeholders, including Mayo IT, Food Services, Clinical Nutrition, Nursing, and EHR technical teams to align the system with clinical and operational goals. Performs other duties as assigned.

Skills: 

  • In depth knowledge of advanced Microsoft Excel capabilities
  • In depth knowledge and experience working with medical record systems, specifically diet order entry as well as common diet ordering terminology and routine ordering practices 
  • Smartsheet proficiency for project tracking, reporting, and collaboration
  • Project management

Qualifications

  • A Bachelors degree from an accredited college or university with a major in foods, nutrition, food service management, or dietetics, plus the successful completion of an AND-approved dietetic internship, an accredited coordinated undergraduate dietetics program, or a Masters degree in nutrition. 

  • Minimum of three years of Food Service Operations and clinical experience required. 

  • Five years of experience working in healthcare foodservice informatics system,. 

  • In depth knowledge and understanding of regulatory compliance standards for food services. Registration with the Commission on Dietetic Registration and Licensed/Certified Dietitian in state working.

  • Excellent communication, organizational, and human relation skills to facilitate effective collaboration and ensure clear communication across teams. 

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid role and candidates must must be located within 100 miles of a Mayo Clinic campus.

Exemption Status
Exempt
Compensation Detail
$73,736.00 - $110,552.00 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday 8:00 am - 5:00 pm. Position may require flexibility outside of standard business hours to support food service operations.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Stephanie RobinsonQualifications:

  • A Bachelors degree from an accredited college or university with a major in foods, nutrition, food service management, or dietetics, plus the successful completion of an AND-approved dietetic internship, an accredited coordinated undergraduate dietetics program, or a Masters degree in nutrition. 

  • Minimum of three years of Food Service Operations and clinical experience required. 

  • Five years of experience working in healthcare foodservice informatics system,. 

  • In depth knowledge and understanding of regulatory compliance standards for food services. Registration with the Commission on Dietetic Registration and Licensed/Certified Dietitian in state working.

  • Excellent communication, organizational, and human relation skills to facilitate effective collaboration and ensure clear communication across teams. 

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid role and candidates must must be located within 100 miles of a Mayo Clinic campus.

What Mayo Clinic employees say

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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