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Patient Services Coordinator Jobs in Rochester, MN

Techlink Systems

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Patient Coordinator (JA2025)

Rochester, MN · On-site

$21 - $23/hr

Hospital Liaison - Respiratory & DME Services - Minnesota (Rochester) Location (On-site, Remote, or ... Split time between hospital coordination and patient interaction * Minimal territory travel with no ...

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Patient Services Coordinator information

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How much do patient services coordinator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient services coordinator in Rochester, MN is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.42 per hour, depending on experience, location, and employer.

What does a patient services coordinator do?

A Patient Services Coordinator is responsible for managing the administrative and communication tasks involved in patient care within a healthcare facility. They schedule appointments, handle patient intake, answer questions about services, and act as a liaison between patients, medical staff, and insurance providers. Their goal is to ensure a smooth and positive experience for patients by addressing their needs and helping them navigate the healthcare system.

What does a patient services coordinator do?

A patient services coordinator performs administrative and customer service duties at a medical facility. These duties include coordinating appointment schedules, counseling patients on treatment options available to them, and assessing benefit or insurance plans. Qualifications for this job include a high school diploma and some postsecondary training in medical administration and clerical work. You should be familiar with health benefits, medical billing, accounting, and be competent with computer software.

What are the key skills and qualifications needed to thrive as a patient services coordinator?

To thrive as a Patient Services Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration or a related field, often supported by an associate's degree or relevant experience. Familiarity with medical scheduling software, electronic health records (EHR) systems, and insurance verification tools is typically required. Exceptional communication, problem-solving abilities, and a patient-centered attitude help you excel in managing patient interactions and coordinating care. These skills are crucial for ensuring efficient operations, positive patient experiences, and effective coordination between patients and healthcare providers.

What are some common challenges patient services coordinators face when managing patient appointments and communication?

Patient Services Coordinators often handle a high volume of appointment scheduling, which can be challenging when balancing urgent patient needs, provider availability, and last-minute changes. Additionally, they must communicate effectively with patients who may have questions or anxieties about their care, requiring compassion and strong interpersonal skills. Navigating electronic health record systems and ensuring accurate data entry are also critical, as mistakes can impact patient care and clinic operations. Building strong organizational habits and maintaining clear communication with both patients and clinical staff are key to overcoming these challenges.

What is the difference between Patient Services Coordinator vs Medical Office Assistant?

AspectPatient Services CoordinatorMedical Office Assistant
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentClinics, hospitals, healthcare officesClinics, medical offices, outpatient facilities
Primary ResponsibilitiesScheduling, patient communication, insurance verificationAdministrative tasks, data entry, patient check-in/out
Employer & Industry UsageHealthcare providers, hospitalsMedical practices, outpatient clinics

Both roles involve administrative support in healthcare settings, but Patient Services Coordinators focus more on patient communication and scheduling, while Medical Office Assistants handle more clerical and administrative tasks. They often work together to ensure smooth patient flow and office operations.

More about Patient Services Coordinator jobs

What are the most commonly searched types of Patient Services jobs in Rochester, MN?

The most popular types of Patient Services jobs in Rochester, MN are:

What are popular job titles related to Patient Services Coordinator jobs in Rochester, MN?

For Patient Services Coordinator jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Patient Services Coordinator jobs in Rochester, MN look for?

The top searched job categories for Patient Services Coordinator jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Patient Services Coordinator jobs?

Cities near Rochester, MN with the most Patient Services Coordinator job openings:

Patient Services Coordinator jobs near you
Infographic showing various Patient Services Coordinator job openings in Rochester, MN as of August 2026, with employment types broken down into 52% Full Time, and 48% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,341 per year, or $21.3 per hour.

Service Coordinator - Chore

CONNECTABILITY OF MN INC

Rochester, MN • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Description:

The Service Coordinator plays a key role in ensuring individuals receive authorized services smoothly, respectfully, and in compliance with Minnesota DHS waiver requirements. Serving as the primary point of contact for case managers, clients, and vendors (as applicable), this role relies heavily on clear communication, relationship-building, and problem-solving to coordinate referred services based on approved Service Agreements. Service Coordinators are expected to interact with empathy, professionalism, and sound judgment while navigating complex or sensitive situations. This role manages assigned cases or shared service queues, maintains accurate records in Salesforce, monitors service status and thresholds, and collaborates closely with internal teams to support consistent, compliant service delivery.

Responsibilities:

Chore Services

Service Coordination & Compliance

  • Coordinate services that have been referred and authorized through approved Service Agreements.
  • Interpret Service Agreements to start, stop, adjust, or hold services in compliance with DHS waiver rules.
  • Monitor service status and thresholds and communicate changes to case managers, clients, and vendors as appropriate.
  • Ensure services are delivered in alignment with authorization, timelines, and compliance requirements.
  • Collaborate with Billing to support resolution of denied claims when corrections are needed by case managers or service documentation.
  • Support accurate billing by ensuring services align with authorizations.

Relationship Management & Communication

  • Serve as the primary point of contact for case managers, clients, and vendors (program dependent).
  • Communicate clearly and professionally via phone, email, and documentation.
  • Relay information accurately and make informed coordination decisions based on waiver rules and internal guidance.
  • Escalate complex or sensitive situations to Managers as appropriate.

Systems & Documentation

  • Maintain accurate and up-to-date client records in Salesforce.
  • Enter, update, and track service-related information consistently.
  • Run routine reports to support coordination and oversight.

Department Specific Responsibilities:

Chore Service Coordination

  • Coordinate chore services for assigned client caseloads based on approved Service Agreements.
  • Work with vendors to obtain quotes and coordinate services that align with client needs and authorized budgets.
  • Communicate service schedules, changes, and holds to vendors, clients, and case managers.
  • Maintain consistent oversight of assigned cases and service timelines.
  • Identify and initiate onboarding of chore vendors as needed.
  • Maintain vendor relationships to support consistent service delivery.
  • Ensure services meet authorization, compliance, and documentation requirements.

Other Duties as Assigned

  • Perform other duties as assigned to support organizational needs.

Benefits:

  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • 15 paid holidays (13 set holidays and 2 floating holidays)
  • Vacation time accrued at 12 days per year
  • 16 Hours of paid Volunteer Time annually
  • Minnesota Earned Sick and Safe Time (ESST), in accordance with state requirements
  • Minnesota Paid Family & Medical Leave (PFML), in accordance with state requirements
  • Consistent weekday schedule
  • Opportunities for professional growth and development
  • Purpose-driven work supporting individuals and families in our community


Requirements:

Required:

  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
  • Ability to interpret Service Agreements and follow DHS waiver rules.
  • Comfort working in systems such as Salesforce, Excel, and SharePoint (training provided).
  • Strong attention to detail and documentation accuracy.
  • Ability to work independently while collaborating with internal teams.
  • Must pass a background check.


Preferred:

  • Experience in service coordination, case management support, or human services.
  • Familiarity with Minnesota Medicaid waivers or government-funded programs.
  • Salesforce experience.
  • Other Requirements:
  • High level of integrity, discretion, and professionalism.
  • Ability to manage multiple priorities, meet deadlines, and adapt to evolving organizational needs.

Other Requirements:

  • High level of integrity, discretion, and professionalism.
  • Ability to manage multiple priorities, meet deadlines, and adapt to evolving organizational needs.