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Patient Service Representative Jobs in Rochester, MN

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$16.75 - $23/hr

Customer Service Representative The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$20 - $25/hr

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$20 - $25/hr

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN

$20 - $25/hr

Description The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Rochester, MN

Patient Service Representative information

See Rochester, MN salary details

$14

$20

$28

How much do patient service representative jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for patient service representative in Rochester, MN is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $22.69 per hour, depending on experience, location, and employer.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and on-the-job training is common. Certification is not usually required but can enhance job prospects.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What jobs pay $10,000 a month without a degree?

Patient Service Representatives typically do not earn $10,000 a month without advanced experience or additional certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which rely more on experience and skills than formal education. These jobs may require specialized training or licensing but generally do not mandate a college degree.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are the duties of a patient service representative?

A patient service representative is responsible for scheduling appointments, verifying patient information and insurance, checking in patients, collecting payments, and maintaining accurate medical records. They serve as a communication link between patients and healthcare providers and often use electronic health record (EHR) systems. Strong customer service skills and attention to detail are essential for this role.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, providing foundational skills in patient communication, administrative tasks, and medical record management. It can serve as a stepping stone to more advanced healthcare roles and typically requires basic certifications or training programs. The job environment usually involves clerical work in medical settings with regular hours.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Rochester, MN? For Patient Service Representative jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Rochester, MN look for? The top searched job categories for Patient Service Representative jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Patient Service Representative jobs? Cities near Rochester, MN with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Rochester, MN as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, and 10% Part Time. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $43,557 per year, or $20.9 per hour.

Patient Services Representative (PSR) - Southeast Clinic - Multi Specialty

Olmsted Medical

Rochester, MN

$20.40 - $29.98/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 13 days ago

Job description

1.0 FTE - Day Shift - Internal Medicine, Dermatology, Rheumatology, Active Aging Services

Monday through Friday 8:00am to 5:00pm

Starting Pay - $20.40 to $29.98 (Based on Experience) 

Offers for external candidates are generally made between the minimum and midpoint of the range, based on experience.

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

  • Medical Insurance
  • Paid Time Off 
  • Dental Insurance  
  • Vision Insurance
  • Basic Life Insurance
  • Tuition Reimbursement
  • Employer Paid Short-Term Disability and Long-Term Disability
  • Adoption Assistance Plan

Qualifications:

  • Prior computer experience required
  • Knowledge of medical terminology preferred
  • General knowledge of Accounts Receivable preferred
  • BLS certification

Job Responsibilities:

  • Greets visitors to the department in a professional and friendly manner.
  • Patient registration, insurance set up and verifies demographics each time patient arrives at the clinic.
  • Monitors monthly update of MN Healthcare Programs.
  • Identifies primary care providers.
  • Answers patient questions, including billing, and provides directional needs.
  • Schedules and verifies patient appointments.
  • Collects patient payments and co-pays at each visit.
  • Works closely with clinicians and nursing staff.
  • Attends education and training seminars.
  • Orders and stocks department supplies.
  • Performs internal and external patient referrals.
  • Other duties as assigned.

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