UCSF Health
UCSF Health

2 Ucsf Health Patient Service Representative Jobs Hiring Near You

Critical Care APP Supervisor

San Francisco, CA · On-site

$138.40K - $335.80K/yr

... clinical services to patients and families in the adult intensive care units at UCSF Health. In ... For positions that are represented by a labor union, placement within the salary range will be ...

Sr. Application Developer

San Francisco, CA · On-site

$113.10K - $155.50K/yr

UCSF Health offers healthcare services in the areas of cancer, heart disorders, neurological disorders, organ transplants, and more. Founded in 1990, the company is headquartered in San Francisco ...

UCSF Health Jobs Information

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

Do workers at UCSF Health get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.

Does UCSF Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
91% of people say they would get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and May 2026.

At UCSF Health, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from UCSF Health affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at UCSF Health?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 38% of people with changing schedules find out their shifts one week or less ahead of time.
  • 25% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 24 people who took the Breakroom Quiz between February 2025 and April 2026.

Do workers at UCSF Health worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and April 2026.

Do UCSF Health workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
35% report that they don’t have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it for UCSF Health workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and April 2026.

How easy is it to get time off at UCSF Health?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and April 2026.

Do UCSF Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers at UCSF Health do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
84% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at UCSF Health?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at UCSF Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
89% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at UCSF Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at UCSF Health get to take their breaks without interruption?

Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at UCSF Health?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at UCSF Health enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at UCSF Health recommend working with their team?

Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at UCSF Health?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at UCSF Health?

Only some people are given support to advance their career here.
In the last year, 49% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think UCSF Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how UCSF Health is doing?

Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
What are the most popular categories at Ucsf Health?
Infographic showing various Patient Service Representative job openings at Ucsf Health in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Critical Care APP Supervisor

Critical Care APP Supervisor

UCSF Health

San Francisco, CA • On-site

$138.40K - $335.80K/yr

Other

Posted 2 days ago


UCSF Health rating

8.6

Company rating: 8.6 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

35th of 989 rated hospitals


Job description

A competitive sign-on bonus is offered for candidates selected for the Critical Care APP Supervisor position.


Job Summary


The adult Critical Care Advanced Practice Provider Supervisor supervises, coordinates, and administers the practice of advanced practice professionals (APP), including nurse practitioners and physician assistants. Ensures quality of care and serves as a role model, expert clinician, and mentor. Assists with the administration and management of personnel, fiscal, and material resources.


The adult Critical Care Advanced Practice Provider Supervisor provides leadership to advanced practice providers in adult critical care and supports the adult Critical Care Advanced Practice Provider Manager. The primary managerial responsibility of the supervisor is to provide professional support in the Critical Care APP department. The primary clinical responsibility is to provide expert level critical care clinical services to patients and families in the adult intensive care units at UCSF Health.


In addition to serving as a clinician, the administrative and supervisory responsibilities fall into four major areas: 1.) Administrative; 2.) Staff Development; 3.) Education; 4.) Leadership. The primary responsibility of the adult Critical Care Advanced Practice Provider Supervisor is the direct application of expertise in the adult intensive care units at UCSF Health within the divisions of Critical Care Medicine. The individual will assume full responsibility for adult Critical Care APP clinical services in the absence of the manager.


Receives predetermined work assignments that are subject to a moderate level of control and review.


UCSF Health requires all Advanced Health Practitioners (APP) to be credentialed through OMAG to practice and be privileged through CIDP to function in their clinical role. This applies to both adult and pediatric APPs in the inpatient and outpatient clinical settings at all UCSF Health sites and affiliates. Credentialing, health plan enrollment, and approval of privileges must be completed prior to the first working day. Inability to comply with the requirements of OMAG/CIDP AT ALL TIMES will result in either, a LOA or suspension of privileges designation.



The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.


The salary range for this position is $138,400 - $335,800 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html


Department Description

The Critical Care Advanced Practice Provider (CC APP) team at UCSF provides expert care in the adult intensive care units at UCSF Health. The CC APPs are an element of the interdisciplinary critical care team that includes attending physicians, physicians in training, pharmacists, registered nurses, rehabilitation therapists, and UCSF students. The CC APPs provide care in all of the adult intensive care units including Cardiac, Neurologic, Medical, and Surgical intensive care units. These units provide care for patients undergoing cardiac surgery, organ transplantation, thoracic surgery, orthopedic surgery, neurosurgical surgery, general surgery, or patients requiring complex medical management.


The CC APP team collaborates with the UCSF School of Nursing and supports the UCSF Surgical and Critical Care Advanced Practice Provider Fellowship. The CC APP group is active in various quality improvement, cost reduction, and professional development projects.


Required Qualifications


  • Min 1 year experience in a supervisor, or leadership role.
  • 4-6 years of recent experience as a nurse practitioner or physician assistant in adult critical care
  • Responsible for understanding and communicating an advanced knowledge of national, state, and local educational and legislative issues affecting advanced practice providers. Demonstrated knowledge of state and national regulatory requirements
  • Ability to gather clinical information, develop differential diagnoses, and create problem lists independently. Competent to direct patient management and lead care team
  • Demonstrated ability to effectively supervise a team and to manage the complex workflow and competing priorities involved with providing quality care as an Advanced Practitioner
  • Solid knowledge of the clinical and operational issues for nurse practitioners performing advanced-practice nursing within departments and specialty areas, including evaluation, testing, diagnosis, and treatment, as well as patient-care concepts, policies, outcomes measurement, quality standards, ethics issues, quality improvement, and continuing staff education and professional development
  • Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document staff issues and performance, and to participate in decision-making on human resources matters
  • Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
  • Advanced interpersonal skills for effective collaborations with all levels of clinical staff and management, consultants, researchers, and outside agencies
  • Strong written and verbal communication skills with the ability to train and mentor subordinates, convey complex clinical and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals


Preferred Qualifications


  • Related healthcare management or Nurse Practitioner III or Senior Physician Assistant experience in a highly matrixed healthcare organization
  • Knowledge of clinical and administrative software and specialized applications and data management systems used by advanced practice providers in providing advanced-practice care, research, documentation, and employee supervision.
  • For PA candidates: Completion of a recognized graduate master’s degree program as a physician assistant
  • Doctorate Degree


License/Certification


  • Bachelor's Degree
  • Complete a recognized graduate master's degree program as an acute care/adult-geriatric acute care nurse practitioner
  • Registered Nurse in State of California (for NP applicants)
  • Nurse Practitioner license in State of California (for NP applicant) or Physician Assistant license/certification in the State of California (for PA applicant)
  • Possess National Provider Identification (NPI)
  • California furnishing license upon hire as required by specialty
  • Drug Enforcement Administration (DEA) License – including Schedule II
  • Current AHA BLS and ACLS
  • Current Neurocritical Care Society Emergency Neurological Life Support (ENLS) certification
  • ANCC or AANP certification as an Acute Care Nurse Practitioner or Adult Gerontology Acute Care Nurse Practitioner (for NP applicants), or Certified as a Physician’s Assistant by the National Commission on Certification of Physician Assistants (NCCPA)


A competitive sign-on bonus is offered for candidates selected for the Critical Care APP Supervisor position.


What UCSF Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


UCSF Health logo

About UCSF Health

Sourced by ZipRecruiter

UCSF Health, based in San Francisco, CA, US, is a leading provider of healthcare services. They operate within the healthcare industry and are devoted to providing both patient care and conducting research. Founded as part of the University of California system, UCSF Health encompasses the full spectrum of health services, from primary care to specialized treatments. The mission of the organization is to provide high-quality, innovative health care, and advance health through discovery and learning. Notably, the institution also lays claim to a proud history of outstanding achievements in healthcare; it has been consistently ranked among the top 10 hospitals in the nation by U.S. News & World Report.

Industry

Education

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

1907