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Sutter Health

60 Sutter Health Patient Service Representative Jobs Hiring Near You

Sutter Health

Patient Services Lead

San Francisco, CA

$34.48 - $48.27/hr

We are so glad you are interested in joining Sutter Health! Organization: SOPS-Sutter Outpatient ... of patient services representatives, assistants and interns. Supports updates to policies ...

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Sutter Health Jobs Information

What is it like to work at Sutter Health?

Sutter Health is a patient-centered organization that prioritizes collaboration, compassion, and innovation in its work environment. The company operates a network of hospitals, medical groups, and other healthcare services, with a focus on delivering high-quality care and improving community health. Working at Sutter Health may appeal to candidates who value a mission-driven work environment, opportunities for professional growth and development, and the chance to make a positive impact on patients' lives.

What makes Sutter Health an attractive place to work?

Sutter Health is a leading not-for-profit health system in the United States, known for its commitment to delivering high-quality patient care and advancing healthcare innovation. The organization fosters a collaborative work environment that encourages teamwork, professional growth, and innovation, with opportunities for employees to develop new skills and contribute to improving patient outcomes. By joining Sutter Health, individuals can be part of a dynamic organization that offers a wide range of career opportunities, professional development, and a chance to make a meaningful impact in the healthcare industry.

Do workers at Sutter Health get paid breaks?

Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 158 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Sutter Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 173 people who took the Breakroom Quiz between July 2025 and July 2026.

At Sutter Health, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 174 people who took the Breakroom Quiz between July 2025 and July 2026.

Do part-time workers get paid time off at Sutter Health?

Most people who work part-time get paid time off.
86% of people who work part-time say they get paid time off
Based on data from 21 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Sutter Health affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 185 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get paid time off at Sutter Health?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 187 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 32% of people with changing schedules find out their shifts one week or less ahead of time.
  • 22% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 39% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Sutter Health worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 100 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Sutter Health workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 88 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for Sutter Health workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 72 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Sutter Health?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 171 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Sutter Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 118 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Sutter Health spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 116 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Sutter Health?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 191 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Sutter Health job good for students?

Most students say this is a good place to work if you’re studying.
76% of students report this is a good place to work if you’re studying.
Based on data from 21 people who took the Breakroom Quiz between April 2025 and May 2026.

Is working at Sutter Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Sutter Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 162 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Sutter Health get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 163 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Sutter Health?

Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 169 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Sutter Health enjoy their jobs?

Most people enjoy their job.
86% of people report they enjoy their job.
Based on data from 162 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Sutter Health recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 189 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Sutter Health?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 172 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Sutter Health?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 154 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Sutter Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 156 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Sutter Health is doing?

Most people feel well informed about how the company is doing.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 166 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Patient Service Representative jobs?
What are the most popular jobs at Sutter Health?
What are the most popular categories at Sutter Health?
Infographic showing various Patient Service Representative job openings at Sutter Health in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, and 26% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution.
Patient Services Lead

Patient Services Lead

Sutter Health

San Francisco, CA

$34.48 - $48.27/hr

Full-time

Posted 2 days ago

Sutter Health rating

8.2

Company rating: 8.2 out of 10

Based on 319 frontline employees who took The Breakroom Quiz

53rd of 890 rated healthcare providers

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SOPS-Sutter Outpatient Services - San Francisco

Position Overview:

mmary
Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility.

Job Description:

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

  • HS Diploma or equivalent education/experience


TYPICAL EXPERIENCE:

  • 4 years of recent relevant experience.


SKILLS AND KNOWLEDGE:

  • Basic knowledge of insurance policies and procedures, as well as patient billing.

  • Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

  • Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.

  • Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.

  • Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

  • Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.

  • Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

  • Identify, evaluate and resolve complex that arise with little or no precedent.

  • Ensure the privacy of each patient's protected health information (PHI).

  • Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $34.48 to $48.27 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

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