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60 Sutter Health Patient Service Representative Jobs Hiring Near You

Sutter Health

Patient Access Representative II

Lakeport, CA · On-site

$28.34 - $35.42/hr

Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system ...

Sutter Health

Patient Access Representative II

Lakeport, CA · On-site

$28.34 - $35.42/hr

Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system ...

Sutter Health

Patient Access Representative II

Jackson, CA · On-site

$27.97 - $34.96/hr

Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system ...

Sutter Health

Patient Access Representative II

Jackson, CA · On-site

$27.97 - $34.96/hr

Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system ...

Sutter Health

Patient Access Representative II

Lakeport, CA · On-site

$28.34 - $35.42/hr

Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system ...

Sutter Health

Patient Access Representative II

Auburn, CA · On-site

$27.97 - $34.96/hr

Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system ...

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Sutter Health Jobs Information

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is it like to work at Sutter Health?

Sutter Health is a patient-centered organization that prioritizes collaboration, compassion, and innovation in its work environment. The company operates a network of hospitals, medical groups, and other healthcare services, with a focus on delivering high-quality care and improving community health. Working at Sutter Health may appeal to candidates who value a mission-driven work environment, opportunities for professional growth and development, and the chance to make a positive impact on patients' lives.

Do workers at Sutter Health get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 66 people who took the Breakroom Quiz between November 2025 and May 2026.

Does Sutter Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 74 people who took the Breakroom Quiz between November 2025 and May 2026.

At Sutter Health, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 76 people who took the Breakroom Quiz between November 2025 and May 2026.

Do part-time workers get paid time off at Sutter Health?

Most people who work part-time get paid time off.
85% of people who work part-time say they get paid time off
Based on data from 20 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Sutter Health affordable enough for their workers?

Most people say the health insurance costs are okay.
99% of people say the health insurance costs are okay
Based on data from 72 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get paid time off at Sutter Health?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 82 people who took the Breakroom Quiz between November 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 30% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 41% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 116 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Sutter Health worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 181 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Sutter Health workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 163 people who took the Breakroom Quiz between April 2025 and March 2026.

How easy is it for Sutter Health workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 116 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to get time off at Sutter Health?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 66 people who took the Breakroom Quiz between November 2025 and May 2026.

Do Sutter Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 183 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Sutter Health do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
86% of people report that they don’t do extra unpaid work.
Based on data from 182 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at Sutter Health?

Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 70 people who took the Breakroom Quiz between November 2025 and May 2026.

Is a Sutter Health job good for students?

Most students say this is a good place to work if you’re studying.
76% of students report this is a good place to work if you’re studying.
Based on data from 21 people who took the Breakroom Quiz between April 2025 and May 2026.

Is working at Sutter Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 86 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Sutter Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Sutter Health get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 66 people who took the Breakroom Quiz between November 2025 and May 2026.

Is it stressful to work at Sutter Health?

Most people feel stressed out here.
68% of people say they often feel stressed out at work.
Based on data from 79 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Sutter Health enjoy their jobs?

Most people enjoy their job.
90% of people report they enjoy their job.
Based on data from 70 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Sutter Health recommend working with their team?

Most people recommend working with their team.
69% of people report that they would recommend working with their immediate team to a friend.
Based on data from 83 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get enough training when they start at Sutter Health?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 73 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get support to advance at Sutter Health?

Only some people are given support to advance their career here.
In the last year, 37% of people report not being given support to advance their career here.
Based on data from 65 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people think Sutter Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 73 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers feel well informed about how Sutter Health is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 74 people who took the Breakroom Quiz between November 2025 and May 2026.
What other companies are hiring for Patient Service Representative jobs?
What are the most popular jobs at Sutter Health?
What are the most popular categories at Sutter Health?
Infographic showing various Patient Service Representative job openings at Sutter Health in the United States as of May 2026, with employment types broken down into 3% As Needed, 71% Full Time, and 26% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution.
Patient Service Representative, Family Practice

Patient Service Representative, Family Practice

Sutter Health

Yuba City, CA • On-site

$24.58 - $30.72/hr

Full-time

Posted 9 days ago

Sutter Health rating

8.3

Company rating: 8.3 out of 10

Based on 310 frontline employees who took The Breakroom Quiz

44th of 864 rated healthcare providers

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SMF-Sutter Med Foundation - North

Position Overview:

** This is a Limited Term position - 42 weeks **
Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description:

EDUCATION:

  • Equivalent experience will be accepted in lieu of the required degree or diploma.
  • HS Diploma or equivalent education/experience


TYPICAL EXPERIENCE:

  • 1 year of recent relevant experience.


SKILLS AND KNOWLEDGE:

  • Basic knowledge of insurance policies and procedures, as well as patient billing.
  • Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
  • Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
  • Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
  • General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
  • Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
  • Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
  • Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
  • Ensure the privacy of each patient's Protected Health Information (PHI).
  • Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Limited Term (Fixed Term)

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $24.58 to $30.72 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

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