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Patient Service Representative Jobs in Michigan (NOW HIRING)

ZOLL LifeVest

Patient Service Representative

Rochester, MI · On-site

$16 - $20.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Petoskey, MI · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

MI · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Lansing, MI · On-site

$17.75 - $22.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Michigan

Patient Service Representative information

See Michigan salary details

$11

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How much do patient service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service representative in Michigan is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.65 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Michigan?

For Patient Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Michigan look for?

The top searched job categories for Patient Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Patient Service Representative jobs?

Cities in Michigan with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,799 per year, or $17.2 per hour.

Patient Service Representative

US Staffing Agency

Jackson, MI

$15/hr

Full-time

Re-posted 18 days ago

Job description

Our Healthcare partner in Jackson needs a full-time Patient Service Representative to add to their team!

1st Shift: 8:00 AM – 5:00 PM | Monday – Friday  

Starting wage is $15/hour 

Full-time, temporary to permanent positions in Jackson, MI.

Essential Duties for the Patient Service Representative: 

  • Greets patients in a welcoming professional manner, utilizing excellent customer service skills at all times.
  • Data entry
  • Distributes forms to patients with necessary explanation and collects forms from patients ensuring proper completion.
  • Accepts and processes all payments (both current and previous balance due) and balances all payments collected daily to ensure all money is accounted for and completes the end-of-day process to balance the electronic cash drawer.
  • Maintains cash box during each shift to ensure all cash-box money is accounted for.
  • Schedules patient appointments.
  • Schedules any STAT tests ordered by the provider.
  • Consistently and accurately utilizes department scheduling guidelines.
  • Complete daily model of care steps (i.e. robust reminder calls, raking the schedule, etc.).
  • Participates in patient outreach.
  • Other activities that assist with the coordination of patient care, i.e. verbal review of patient instructions, orders, referrals, treatment plan estimate, and prior authorizations as well as necessary follow-up to complete these requests.
  • Conforms with and abides by all regulations, policies, work practices, and instructions.
  • Provides administrative support to clinical staff.


Requirements for the Patient Service Representative:

  • Minimum of High School Diploma
  • Previous medical office experience preferred
  • Knowledge of medical insurance rules preferred
  • Experience using an electronic medical record preferred
  • Ability to work effectively and independently within their work area, staying on task.
  • Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees.
  • Routine testing/training on various job-related skills and competencies.
  • Excellent communication skills, both written and verbal.
  • Ability to communicate in a friendly, helpful manner with all patients and co-workers.
  • Excellent computer skills.
  • Pushing patients in wheelchairs.

Apply now or call us at (517) 787-6150 for more information!