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Patient Services Representative Jobs in Michigan

LifePoint Health

Patient Services Representative

Hancock, MI · On-site

$14.75 - $18.75/hr

UP Health System - Portage Patient Services Representative Job Type: Full Time Your experience matters Up Health System- Portage part of Lifepoint Health, a diversified healthcare delivery network ...

Lifepoint Health

Patient Services Representative

Hancock, MI · On-site

$14.75 - $18.75/hr

UP Health System - Portage Patient Services Representative Job Type: Full Time Your experience matters Up Health System- Portage part of Lifepoint Health, a diversified healthcare delivery network ...

Lifepoint Health

Patient Services Representative

Hancock, MI · On-site

$14.75 - $18.75/hr

UP Health System - Portage Patient Services Representative Job Type: Full Time Your experience matters Up Health System- Portage part of Lifepoint Health, a diversified healthcare delivery network ...

Wayne Health

Patient Services Representative

Detroit, MI · On-site

$17.25 - $22/hr

The Patient Services Representative (PSR) performs reception and administrative duties in an outpatient clinic settings. Interact with patients, guests, families, Physicians, and other members of the ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Michigan

Patient Services Representative information

See Michigan salary details

$11

$17

$23

How much do patient services representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient services representative in Michigan is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.65 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

More about Patient Services Representative jobs

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For Patient Services Representative jobs in Michigan, the most frequently searched job titles are:

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The top searched job categories for Patient Services Representative jobs in Michigan are:

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Cities in Michigan with the most Patient Services Representative job openings:

What are popular job titles related to Patient Services Representative jobs in MI?

For Patient Services Representative jobs in MI, the most frequently searched job titles are:

Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $35,799 per year, or $17.2 per hour.

Patient Services Representative

My Community Dental Centers Inc.

Walker, MI • On-site

$16.75 - $21.25/hr

Full-time

Dental

Re-posted 16 days ago

My Community Dental Centers rating

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Overview
Patient Services Representative
Full-Time
Monday thru Thursday, Every other Friday
Walker, MI
Starting at $18
About My Community Dental Centers
At My Community Dental Centers, our mission centers around people. We build a passionate, mission-driven team dedicated to improving community health by providing quality dental care for all. We foster a supportive work environment where our Patient Service Representatives can grow and thrive, offering ample opportunities for mentorship, education, and career development.
Founded in 2006, MCDC is committed to providing high-quality dental care to everyone, including those on Medicaid or without insurance across 28 centers in Michigan. If you're passionate about making a positive impact as a Patient Services Representative, we invite you to join our team!
Patient Services Representative: Key Responsibilities
As a valued member of our team, our Patient Services Representatives (PSR) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty and trust within the communities we serve.
  • Greet patients and visitors professionally in-person and over telephone.
  • Coordinate effective scheduling and confirmation of appointments.
  • Assist in the coordination of incoming and outgoing patient referrals.
  • Ensure patient chart accuracy and the collection of required documentation and consents.
  • Verify patient insurance and eligibility, and collect payments as required.
  • Notify providers of patient arrivals and assist in presenting pertinent patient information.
  • Assist patients with the check-in and check-out process.
  • Confirm all future appointments and assist in scheduling follow-up treatment.
  • Maintain financial records and perform daily and weekly deposits.
  • Ensure compliance with MCDC policies, as well as State, Federal, and other regulatory agencies.

You may be a good fit for ourpSR Patient Services Representative role if you possess:
  • Strong leadership, problem-solving and communication skills.
  • Ability to work with interruptions and to manage multiple priorities while meeting deadlines.
  • Ability to work unsupervised while maintaining a professional demeanor.
  • Computer skills i.e. Microsoft Word, Excel, Outlook, and Internet.
  • Ability to operate office equipment i.e. Calculator, fax, copier, scanner, credit card terminal, multiple phone lines.

Qualifications:
  • High school graduate or equivalent. (Required)
  • Dental or customer service experience preferred.

Visit our website to learn more about the benefits of working at MCDC: mydental.org/careers.
My Community Dental Centers is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, marital status, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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