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Loyalty Program Manager Jobs (NOW HIRING)

Catalyst Brands

Product Manager ( Loyalty)

Dallas, TX · On-site

$78K - $130K/yr

Responsibilities will include managing the requirements and user stories associated with converting the JCPenney customer loyalty program into a full Catalyst cross-brand loyalty program, over ...

vivenu GmbH

Community Program Manager

New York, NY

$80K - $100K/yr

Brand Loyalty Programs: Manage ambassador perks, branded merchandise, and digital campaigns to boost engagement, loyalty, and excitement around vivenu. Create moments that make ambassadors proud to ...

vivenu GmbH

Community Program Manager

New York, NY · On-site

$80K - $100K/yr

Brand Loyalty Programs: Manage ambassador perks, branded merchandise, and digital campaigns to boost engagement, loyalty, and excitement around vivenu. Create moments that make ambassadors proud to ...

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vivenu GmbH

Community Program Manager

New York, NY · On-site

$80K - $100K/yr

Brand Loyalty Programs: Manage ambassador perks, branded merchandise, and digital campaigns to boost engagement, loyalty, and excitement around vivenu. Create moments that make ambassadors proud to ...

subway

Sr. Manager, Loyalty

Miami, FL

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic ... Manage the front-line day-to-day operations of the tiered program, working closely with internal ...

subway

Sr. Manager, Loyalty

Miami, FL

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic ... Manage the front-line day-to-day operations of the tiered program, working closely with internal ...

The Subway

Sr Manager, Loyalty

Miami, FL · On-site

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic ... Manage the front-line day-to-day operations of the tiered program, working closely with internal ...

Diverse Lynx

Delivery Program Manager

Piscataway, NJ · On-site

... Loyalty initiatives within the Program and Partnership ecosystem. This role minimizes dependency ... Dependency Management & Critical Path Control: Create and maintain dependency maps and delivery ...

Inficare Technologies

Program Manager

Manhattan, NY · On-site

Role: Program Manager Location: NY (onsite--Local candidate only) Note: Familiarity with the ... loyalty among our current customers and attract new customers. * This position requires close ...

subway

Sr. Manager, Loyalty

Miami, FL

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic ... Manage the front-line day-to-day operations of the tiered program, working closely with internal ...

subway

Sr. Manager, Loyalty

Miami, FL · On-site

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic ... Manage the front-line day-to-day operations of the tiered program, working closely with internal ...

subway

Sr. Manager, Loyalty

Miami, FL

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic ... Manage the front-line day-to-day operations of the tiered program, working closely with internal ...

subway

Sr. Manager, Loyalty

Miami, FL · On-site

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic ... Manage the front-line day-to-day operations of the tiered program, working closely with internal ...

subway

Sr. Manager, Loyalty

Miami, FL

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic ... Manage the front-line day-to-day operations of the tiered program, working closely with internal ...

subway

Sr. Manager, Loyalty

Miami, FL · On-site

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic ... Manage the front-line day-to-day operations of the tiered program, working closely with internal ...

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All JobsLoyalty Program Manager Jobs

Loyalty Program Manager information

See salary details

$38.5K

$107.5K

$157K

How much do loyalty program manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for loyalty program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Loyalty Program Manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

What does a Loyalty Program Manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

How does a Loyalty Program Manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

More about Loyalty Program Manager jobs
What cities are hiring for Loyalty Program Manager jobs? Cities with the most Loyalty Program Manager job openings:
What are the most commonly searched types of Loyalty Program jobs? The most popular types of Loyalty Program jobs are:
What states have the most Loyalty Program Manager jobs? States with the most job openings for Loyalty Program Manager jobs include:
What job categories do people searching Loyalty Program Manager jobs look for? The top searched job categories for Loyalty Program Manager jobs are:
Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.
Product Manager ( Loyalty)

Product Manager ( Loyalty)

Catalyst Brands

Dallas, TX • On-site

$78K - $130K/yr

Full-time

Posted 3 days ago

Catalyst Brands rating

7.3

Company rating: 7.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Overview
Overall Associate Expectations:
Product Manager to lead product management for Customer Loyalty capabilities and experiences. Responsible for shaping and delivering a product vision and roadmap that enables capabilities that allow growth for loyalty experiences leading to increased customer engagement, customer acquisition and LTV. Responsibilities will include managing the requirements and user stories associated with converting the JCPenney customer loyalty program into a full Catalyst cross-brand loyalty program, over various phases spanning multiple years.
Core Competencies: Catalyst brands established core competencies to ensure all associates have a basic understanding of what is expected from a company standpoint. These include, Customer focus, embracing accountability, strategic thinking, driving execution, effective collaboration, and cultivate learning.
Key Responsibilities
• Product Strategy & Roadmap
o Assists manager with defining and maintaining the product vision and strategic roadmap for Loyalty capabilities evolution.
o Partner with business partners to align product strategy with enterprise objectives and marketing priorities.
• Requirements & Documentation
o Lead requirements gathering sessions with business stakeholders, end-users, and technical teams. This includes, marketing partners, digital partners, customer care and store ops, third party vendors, technical team and dependent technical teams.
o Document business requirements, user stories, acceptance criteria, and process flows with precision and clarity. Review with all impacted teams prior to development. Engage with architects and engineering partners to ensure solution is understood by all before execution & delivery phase.
o Ensure requirements are traceable and aligned with business value delivery.
• Cross-Functional Leadership
o Serve as the primary liaison between marketing business, creative, technology, digital teams, customer care and store operations to ensure successful product delivery.
o Partner with engineering, design, and operations teams to translate requirements into actionable solutions.
o Drive alignment and manage stakeholder expectations throughout the product lifecycle.
• Execution & Delivery
o Prioritize features and backlog items to maximize business impact and delivery efficiency.
o Track progress, manage risks, and ensure timely delivery of capabilities and enhancements.
o Support testing, change management, and training to enable adoption of new capabilities.
o Documenting gaps for future roadmap considerations
o Communicate to all impacted teams throughout.
• Continuous Improvement
o Monitor usage and performance of marketing platforms and tools.
o Gather feedback from stakeholders to inform enhancements and future roadmap planning.
o Stay current on industry best practices, emerging technologies, and trends in marketing operations and creative enablement.
• Skills and Experience Needed:
o Three years' experience leading product in an agile environment, with the associated processes and deliverables.
o Proven ability to own the full product lifecycle-from vision and roadmap through requirements and delivery.
o Direct experience with loyalty program capabilities: loyalty platforms/loyalty strategy.
o Strong analytical and problem-solving skills with an ability to translate complex business needs into actionable requirements.
o Excellent written and verbal communication skills; adept at stakeholder engagement across business and technology teams.
o Familiarity with agile methodologies, user story writing, and backlog management.
Pay Range
USD $78,150.00 - USD $130,250.00 /Yr.

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