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Loyalty Program Manager Jobs in Ohio (NOW HIRING)

Vertiv

Site Based Program Manager

Westerville, OH

The manager is also tasked with maintaining operational excellence and ensuring contract ... Leads local initiatives to enhance customer loyalty programs aimed at securing and retaining ...

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All JobsLoyalty Program Manager JobsLoyalty Program Manager Jobs in Ohio

Loyalty Program Manager information

See Ohio salary details

$36.6K

$102.2K

$149.3K

How much do loyalty program manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for loyalty program manager in Ohio is $102,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Loyalty Program Manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

What does a Loyalty Program Manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

How does a Loyalty Program Manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

What are popular job titles related to Loyalty Program Manager jobs in Ohio? For Loyalty Program Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Loyalty Program Manager jobs in Ohio look for? The top searched job categories for Loyalty Program Manager jobs in Ohio are:
What cities in Ohio are hiring for Loyalty Program Manager jobs? Cities in Ohio with the most Loyalty Program Manager job openings:
Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Ohio as of June 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,162 per year, or $49.1 per hour.

Loyalty & Engagement Marketing Manager: Onsite

Huntington

Beachwood, OH • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Job description

Description
Job Title: Loyalty& EngagementMarketingManager
Overview
The Loyalty& Engagement Marketing Managerplays a key role in strengthening customer relationships by designing and executing loyalty and engagement strategies that drive retention, deepen product adoption, and increase lifetime value. This role focuses on creating meaningful, customer-first experiences that reinforce Huntington's commitment tolooking outfor people-helping customers get more value from their relationship with the bank.
Key Responsibilities
Loyalty Strategy & Program Management
  • Support the development of loyalty programs to encourage deeper customer relationships
  • Develop and manager various sweepstakes campaigns
Lifecycle & Campaign Management
  • Build and deploy targeted, personalized campaigns across email, mobile, online banking, and other owned channels
  • Support key lifecycle initiatives including onboarding, activation, cross-sell, and retention
  • Develop test-and-learn plans tooptimizeengagement (messaging, timing, offers, channel mix)
  • Analyze customer behavior, segmentation, and lifecycle trends toidentifyopportunities
  • Translate data into actionable recommendations to improve engagement and retention
Cross-Functional Collaboration
  • Work closely withCross-Functionalteams to integrate loyalty into the broader customer experience
  • Align loyalty initiatives with acquisition, onboarding, and engagement strategies
  • Supportcross-functional business partners onbusiness case developmentfor both loyalty & engagement campaigns
Customer Experience Optimization
  • Identifyfriction points in the customer journey and recommend improvements
  • Champion a customer-first mindset, ensuring loyaltyand engagementprograms deliver meaningful value
Qualifications
  • Bachelor's degree in Marketing, Business, or related field
  • 7+ years of experience in loyalty marketing, CRM, lifecycle marketing, or customer engagement
Preferred Skills
  • Ability to translate complex insights into clear, actionable recommendations
  • Experience with loyalty program platforms or rewards ecosystems
  • Excellent project management and organizational skills.
  • Familiarity withregulatory considerationsin financial services (compliance, consent, communication guidelines) as they relate to lifecycle marketing
  • Strong understanding of personalization, segmentation, and customer lifecycle marketing(onboarding, activation, engagement, retention) with experience building end-to-end journeys
  • Creative thinker with a test-and-learn mindset,including A/B testing across subject lines, offers, cadence, channel mix,etc
  • Ability to connect lifecycle strategies tocore banking behaviors(account funding, debit usage, digital adoption, alerts enrollment)


Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

70,000.00 - 140,000.00 USD Annual

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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