CRM & Loyalty Manager
Toledo, OH · On-site
The Manager of CRM & Loyalty oversees the strategy, execution & optimization of customer retention & rewards programs. They analyze customer data to design personalized multi-channel campaigns that ...
CRM & Loyalty Manager
Toledo, OH · On-site
The Manager of CRM & Loyalty oversees the strategy, execution & optimization of customer retention & rewards programs. They analyze customer data to design personalized multi-channel campaigns that ...
CRM & Loyalty Manager
Toledo, OH · On-site
The Manager of CRM & Loyalty oversees the strategy, execution & optimization of customer retention & rewards programs. They analyze customer data to design personalized multi-channel campaigns that ...
CRM & Loyalty Manager
Toledo, OH · On-site
The Manager of CRM & Loyalty oversees the strategy, execution & optimization of customer retention & rewards programs. They analyze customer data to design personalized multi-channel campaigns that ...
The Loyalty & Credit Program Manager will actively drive program initiatives, innovation and an enhanced member experience to grow membership, increase spend and drive visit frequency. This includes ...
The Loyalty & Credit Program Manager will actively drive program initiatives, innovation and an enhanced member experience to grow membership, increase spend and drive visit frequency. This includes ...
Strategic Program Manager
Dayton, OH · On-site
... loyalty. * Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery ... Strong program management, risk management, and time management skills, with the ability to ...
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Strategic Program Manager
Dayton, OH · On-site
... loyalty. * Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery ... Strong program management, risk management, and time management skills, with the ability to ...
AVP, Loyalty & CRM
$178K - $235K/yr
The right leader thinks like a general manager of the consumer file -- balancing member acquisition cost against lifetime value, promotional investment against margin, and program richness against ...
AVP, Loyalty & CRM
$178K - $235K/yr
The right leader thinks like a general manager of the consumer file -- balancing member acquisition cost against lifetime value, promotional investment against margin, and program richness against ...
AVP, Loyalty & CRM
$178K - $235K/yr
The right leader thinks like a general manager of the consumer file -- balancing member acquisition cost against lifetime value, promotional investment against margin, and program richness against ...
AVP, Loyalty & CRM
$178K - $235K/yr
The right leader thinks like a general manager of the consumer file -- balancing member acquisition cost against lifetime value, promotional investment against margin, and program richness against ...
... Manager of Loyalty & Owned Channels architects the overarching vision and strategic framework for ... This individual owns channel and program strategy, audience segmentation, contact cadence, and ...
... Manager of Loyalty & Owned Channels architects the overarching vision and strategic framework for ... This individual owns channel and program strategy, audience segmentation, contact cadence, and ...
... Manager of Loyalty & Owned Channels architects the overarching vision and strategic framework for ... This individual owns channel and program strategy, audience segmentation, contact cadence, and ...
... Manager of Loyalty & Owned Channels architects the overarching vision and strategic framework for ... This individual owns channel and program strategy, audience segmentation, contact cadence, and ...
... Manager of Loyalty & Owned Channels architects the overarching vision and strategic framework for ... This individual owns channel and program strategy, audience segmentation, contact cadence, and ...
... Manager of Loyalty & Owned Channels architects the overarching vision and strategic framework for ... This individual owns channel and program strategy, audience segmentation, contact cadence, and ...
The Program Manager is responsible for supporting the development and execution of the GE Aerospace ... and loyalty. * Results-oriented mindset with a focus on business success Other Information: We ...
The Program Manager is responsible for supporting the development and execution of the GE Aerospace ... and loyalty. * Results-oriented mindset with a focus on business success Other Information: We ...
The Program Manager is responsible for supporting the development and execution of the GE Aerospace ... and loyalty. * Results-oriented mindset with a focus on business success Other Information: We ...
The Program Manager is responsible for supporting the development and execution of the GE Aerospace ... and loyalty. * Results-oriented mindset with a focus on business success Other Information: We ...
... Manager of Loyalty & Owned Channels architects the overarching vision and strategic framework for ... This individual owns channel and program strategy, audience segmentation, contact cadence, and ...
... Manager of Loyalty & Owned Channels architects the overarching vision and strategic framework for ... This individual owns channel and program strategy, audience segmentation, contact cadence, and ...
Teammate Endzone & Loyalty (Front End)
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
Miamisburg, OH · On-site
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
Miamisburg, OH · On-site
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
$15 - $22/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
$15 - $22/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
Lancaster, OH · On-site
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
Lancaster, OH · On-site
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
Stow, OH · On-site
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Teammate Endzone & Loyalty (Front End)
Stow, OH · On-site
$12.50 - $19.50/hr
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...
Loyalty Program Manager information
See Ohio salary details
$36.6K - $46.8K
5% of jobs
$46.8K - $57.1K
6% of jobs
$57.1K - $67.3K
9% of jobs
$73.7K is the 25th percentile. Wages below this are outliers.
$67.3K - $77.6K
6% of jobs
$77.6K - $87.8K
5% of jobs
$87.8K - $98.1K
6% of jobs
$98.1K - $108.3K
5% of jobs
The median wage is $110.2K / yr.
$108.3K - $118.5K
31% of jobs
$118.9K is the 75th percentile. Wages above this are outliers.
$118.5K - $128.8K
7% of jobs
$128.8K - $139K
15% of jobs
$139K - $149.3K
3% of jobs
$36.6K
$102.2K
$149.3K
How much do loyalty program manager jobs pay per year?
As of Aug 6, 2026, the average yearly pay for loyalty program manager in Ohio is $102,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $126,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?
To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.
What is the role of a loyalty program manager?
A loyalty program manager oversees the design, implementation, and management of customer loyalty programs to increase engagement and retention. They analyze customer data, develop strategies to reward repeat business, and collaborate with marketing and sales teams to ensure program effectiveness. Strong analytical skills and familiarity with CRM tools are essential for success in this role.
What does a loyalty program manager do?
A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.
How does a loyalty program manager typically collaborate with marketing and customer service teams?
A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.
What is the difference between Loyalty Program Manager vs Customer Relationship Manager?
| Aspect | Loyalty Program Manager | Customer Relationship Manager |
|---|---|---|
| Primary Focus | Designing and managing loyalty programs to retain customers | Building and maintaining overall customer relationships and satisfaction |
| Skills & Certifications | Marketing, data analysis, CRM tools, loyalty program platforms | Customer service, communication, CRM software, sales skills |
| Work Environment | Marketing teams, loyalty platforms, retail or hospitality sectors | Sales departments, customer service centers, various industries |
While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.
What are popular job titles related to Loyalty Program Manager jobs in Ohio? For Loyalty Program Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Loyalty Program Manager jobs in Ohio look for? The top searched job categories for Loyalty Program Manager jobs in Ohio are:
What cities in Ohio are hiring for Loyalty Program Manager jobs? Cities in Ohio with the most Loyalty Program Manager job openings:
Marco's Pizza rating
4.9
Based on 290 frontline employees who took The Breakroom Quiz
15th of 20 rated casual dining restaurants
Job description
The Manager of CRM & Loyalty oversees the strategy, execution & optimization of customer retention & rewards programs. They analyze customer data to design personalized multi-channel campaigns that maximize LTV, brand engagement and long-term loyalty. This Manager develops and executes customer relationship management strategies to enhance customer engagement and loyalty across various channels. This Manager also drives the strategy for customer engagement, focusing on lifecycle marketing, customer retention and Marco’s loyalty program.
Essential Duties and Responsibilities- Develop and implement CRM Strategies to enhance customer engagement & loyalty.
- Regularly analyze customer data for actionable insights to inform future strategies & improve customer engagement.
- Develop targeted marketing campaigns, including email, Text and Loyalty programs to improve customer retention and lifetime value.
- Collaborate with Brand, Product Innovation, Digital Marketing, BI & MTech to align CRM initiatives with broader business goals and ensure seamless execution of campaigns.
- Loyalty Program Management: Oversee the day-to-day operations and strategic evolution of the brand's loyalty program, including tier structures and reward campaigns.
- Collaborate with BI to develop relevant communications/reporting for franchisees, operations and field marketing teams.
- Develop campaign KPIs and analyze performance against them to ensure maximum ROI.
- Strong organizational and time management skills
- Independent thinker with the ability creatively solve problems
- Strong/clear written and presentation communication skills
- Ability to support franchisee community to deliver on key result of partner of choice
- Capable of working with multiple departments and personnel
- Proficient in CRM platforms, Microsoft Office and other business tools
- Positive, do what it takes attitude. Thrives in a fast moving and lean team environment.
- Leadership skills that encourage employees to achieve goals and create a team environment
- QSR/Fast Casual & Franchise System experience
- Familiarity with CDPs, Loyalty and email/Text platforms
- Experience analyzing data to identify actionable insights and campaign optimization
- Ability to multi-task on multiple programs at any given time
- Excellent stakeholder management and storytelling skills to present performance findings and campaign strategies to senior leadership
Marco’s Franchising, LLC is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran or military status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law.
Marco’s Franchising, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.
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