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Loyalty Program Manager Jobs in Cleveland, OH (NOW HIRING)

About the role The Channel Program Manager is accountable for driving profitable growth in the ... loyalty. * Plan, implement, and track channel marketing strategies and communications in close ...

Channel Program Manager

Mentor, OH · On-site

$102K - $152K/yr

About the role The Channel Program Manager is accountable for driving profitable growth in the ... loyalty. * Plan, implement, and track channel marketing strategies and communications in close ...

Channel Program Manager

Mentor, OH · On-site

$102K - $152K/yr

About the role The Channel Program Manager is accountable for driving profitable growth in the ... loyalty. * Plan, implement, and track channel marketing strategies and communications in close ...

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Loyalty Program Manager information

See Cleveland, OH salary details

$37.3K

$104K

$151.9K

How much do loyalty program manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for loyalty program manager in Cleveland, OH is $104,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,900.00 and $128,200.00 per year, depending on experience, location, and employer.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

Which brands have the best loyalty programs?

Loyalty Program Managers evaluate brands with strong loyalty programs such as Starbucks, Amazon Prime, and Sephora, which offer extensive rewards, personalized experiences, and easy-to-use digital platforms. These programs often feature tiered rewards, mobile app integration, and data analytics to enhance customer retention. Skills in data analysis, customer engagement, and program design are essential for success in managing such programs.

What are the most commonly searched types of Loyalty Program jobs in Cleveland, OH?

The most popular types of Loyalty Program jobs in Cleveland, OH are:

What are popular job titles related to Loyalty Program Manager jobs in Cleveland, OH?

For Loyalty Program Manager jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Loyalty Program Manager jobs in Cleveland, OH look for?

The top searched job categories for Loyalty Program Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Loyalty Program Manager jobs?

Cities near Cleveland, OH with the most Loyalty Program Manager job openings:

Infographic showing various Loyalty Program Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $104,250 per year, or $50.1 per hour.

Channel Program Manager

Mentor, OH • On-site


Avery Dennison
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 10K+ employees

9.1

Company rating: 9.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

2nd of 122 rated packaging manufacturers

People enjoy working here

Good employer

Paid breaks


Full-time

Retirement, PTO

This job post has expired 7 days ago. Applications are no longer accepted.


Job description

Company Description

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

Benefits

At Avery Dennison, some of the great benefits we provide are:

  • Inclusive Care Program: Anthem Inclusive Care is a no-cost program that helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high-quality LGBTQ+ healthcare.

  • Retirement Savings: Avery Dennison supports your retirement readiness financially through company contributions to the 401(k) Plan. You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.

  • Medical Insurance: Avery Dennison offers medical insurance plan options to best meet your needs and shares your plan costs with you. However, the larger portion is paid by the Company, and some of the benefits are at no cost to you.

  • Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

Job Description

About the role

The Channel Program Manager is accountable for driving profitable growth in the channel by collaborating and aligning with Product Management (PM), Sales, and Marketing Communication to lead the implementation of the channel strategy and channel programs. They will maximize profitable growth with channel partners, in line with strategies of the LPM business and own the execution of the strategies related to our channel IL activation.

Key Responsibilities

This position is based on-site/hybrid in Mentor, Ohio.

  • Drive results and performance by building and executing short and long-term strategies for the ADLink partner program, including customer onboarding and membership expansion.

  • Assist in negotiating, managing, and implementing distribution agreements, rebate contracts, pricing programs, and optimum product positioning within target accounts.

  • Lead MDF and co-marketing decisions with channel partners, managing MDF spend and developing detailed annual budgets linked to revenue growth and customer loyalty.

  • Plan, implement, and track channel marketing strategies and communications in close cooperation with sales, product management, and marketing communications teams.

  • Manage and convert intelligent label (IL) opportunities into sales resources, launch/manage the PRM tool, and incorporate channel partner insights to refine commercialization.

Qualifications

Qualifications

  • Bachelor's degree required; Master's degree with specialization in Marketing preferred.

  • 7 to 10+ years of experience in marketing-related roles with knowledge of multi-stakeholder selling cycles.

  • Deep experience engaging with sales forces, interfacing across business functions, and influencing decision-making with key stakeholders.

  • Strong analytical thinking, organizational, and project management skills with an established track record of achieving challenging goals.

  • Excellent oral and written communication skills with the ability to convey complex ideas, active listening skills, and willingness to travel 25%+ within the region.


Additional Information

Pay Transparency

The salary range for this position is $102,225 - $152,656/ year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.

Identity Verification Notice

To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.

Pre-employment Screening Notice

As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local, state, and federal laws.



What Avery Dennison employees say

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