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Loyalty Program Manager Jobs in Ontario (NOW HIRING)

Scene+

Coordinator, Loyalty Offers

Toronto, ON · On-site

You will become a subject matter expert in Salesforce Loyalty Management while gaining exposure to Marketing Cloud, Data Cloud, and the systems that power one of Canada's largest loyalty programs. As ...

MasterCard

Manager, Product Management

Toronto, ON · On-site

Develops and leads client loyalty programs which includes: program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building Strategically grows ...

Marinabaysands

Job Summary Support the execution of Marina Bay Sands' Loyalty Program by coordinating marketing ... Manage the scheduling and deployment of member communications across relevant channels. * Support ...

Td

Marketing Manager, Credit Cards Loyalty

Toronto, ON · On-site

CA$96K - CA$136K/yr

This position delivers marketing strategies to drive partnership and Loyalty program KPIs ... Influencing and relationship management:Build and manage strong relationships with agencies ...

Canada Goose

Sr. Analyst, Loyalty Analytics

Toronto, ON · On-site

CA$73K - CA$102K/yr

... programs - proventrack recordanalyzing loyalty initiatives (points, tiers, rewards, redemption, retention mechanics). * 5+ years of hands-on analytics experience, preferably in loyalty, CRM, customer ...

Smythe

Manager, CRM & Retention

Toronto, ON · On-site

Create and manage the brand's loyalty program, structure, rewards mechanics, program reporting, and LTV optimization. * Develop the segmentation strategy and lead customer segmentation ...

Lyft

Engineering Manager, Rider Loyalty

Toronto, ON · On-site

The Rider Loyalty team is where riders become members. We build the membership, rewards, and ... provincial programs. Biological, adoptive, and foster parents are all eligible. * Subsidized ...

Scene+

Manager, Marketing Communications

Toronto, ON · On-site

As our new Manager, Marketing Communications, you will lead the strategy, planning, and execution ... Scene+ is continuing to evolve into a leading lifestyle loyalty program, creating new opportunities ...

Kenna

Customer Programs Coordinator,

Mississauga, ON · Hybrid

Our capabilities span a full range of disciplines: experience design, creative development, technology services, loyalty program management, strategic planning, analytics, and more. You'll be joining ...

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All JobsLoyalty Program JobsLoyalty Program Manager JobsLoyalty Program Manager Jobs in Ontario

Loyalty Program Manager information

See Ontario salary details

$24K

$86.4K

$194.5K

How much do loyalty program manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for loyalty program manager in Ontario is $86,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

Which brands have the best loyalty programs?

Loyalty Program Managers evaluate brands with strong loyalty programs such as Starbucks, Amazon Prime, and Sephora, which offer extensive rewards, personalized experiences, and easy-to-use digital platforms. These programs often feature tiered rewards, mobile app integration, and data analytics to enhance customer retention. Skills in data analysis, customer engagement, and program design are essential for success in managing such programs.

What are the most commonly searched types of Loyalty Program jobs in Ontario?

The most popular types of Loyalty Program jobs in Ontario are:

What are popular job titles related to Loyalty Program Manager jobs in Ontario?

For Loyalty Program Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Loyalty Program Manager jobs in Ontario look for?

The top searched job categories for Loyalty Program Manager jobs in Ontario are:

What cities in Ontario are hiring for Loyalty Program Manager jobs?

Cities in Ontario with the most Loyalty Program Manager job openings:

Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $86,423 per year, or $41.5 per hour.

Senior Manager, Loyalty and CRM

EB Games Canada

Brampton, ON • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

We’re hiring a Senior Manager, Loyalty and CRM — an exciting opportunity to help shape the future of customer engagement for our growing Canadian business.


This role will play a key part in building and launching a new loyalty program, leading CRM strategy, and helping us create more personalized, meaningful customer experiences across the business. As our brand continues to grow in Canada, this individual will be central to how we engage, understand, reward, and retain our customers.


The Senior Manager, Loyalty and CRM will own the loyalty and CRM strategy, roadmap, governance, and customer engagement approach, and will work cross-functionally with teams across the organization, and support the customer insights, reporting, and data practices that help drive smarter business decisions and stronger program performance.; thereby making a visible impact during an exciting period of brand growth in Canada.


Required skills:

  • Ability to set a clear loyalty and CRM strategy and translate it into an executable roadmap.
  • Strong stakeholder management skills, able to influence across marketing, operations, finance, analytics, CRM, data, and technology.
  • Proven ability to lead complex initiatives on tight timelines with multiple dependencies.
  • Highly organized with strong prioritization, attention to detail, and follow-through.
  • Comfortable operating as the business owner for loyalty and CRM, while partnering closely with technology and analytics teams on reporting, data governance, roadmap implementation, and continuous improvement.
  • Supervisory skills including goal setting, coaching, prioritization, quality review, documentation standards, and performance management.


Education and/or Experience::

  • Bachelor’s degree in Marketing, Business, Analytics, Economics, Information Management, or a related field, or equivalent practical experience.
  • 5+ years of experience in loyalty, CRM, retention marketing, customer lifecycle management, analytics, digital product/program management, customer reporting, or a related customer/data-focused role; additional experience is an asset.
  • 2+ years of people leadership experience and proven success delivering cross-functional initiatives; retail experience preferred.
  • Experience working with legacy data, reporting transformation, corporate data access, or data governance roadmap implementation is an asset.


If you’re passionate about loyalty, CRM, customer experience, and building programs that make a real business impact, this is a great opportunity to be part of something exciting from the ground up.


This position is for an existing vacancy, and we are looking to fill this role immediately.

Apply