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Loyalty Program Manager Jobs in Ontario (NOW HIRING)

Starlight Casino

Guest Services Manager

Point Edward, ON · On-site

CA$84K/yr

Guest Services Manager Full time Annual Salary : $84,090 The Gateway to Your Future In a fun-filled ... delivery of all loyalty program elements. * Resolves escalated customer experience issues ...

Starlight Casino

Guest Services Manager

Point Edward, ON · On-site

CA$84K/yr

Guest Services Manager Full time Annual Salary : $84,090 The Gateway to Your Future In a fun-filled ... delivery of all loyalty program elements. * Resolves escalated customer experience issues ...

The Playscape

General Manager

Scarborough, ON · On-site

CA$50K - CA$60K/yr

Implement customer loyalty programs, special promotions, and seasonal events to enhance the guest ... Manage inventory and ordering processes to minimize waste and ensure adequate stock levels.

Ruth's Chris Steak House

Sales Manager

Toronto, ON · On-site

... Loyalty program policies, food and beverage minimum) * Meet and greet all parties upon arrival for the scheduled event to review arrangements and introduce them to the Manager on Duty and the lead ...

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All JobsLoyalty Program JobsLoyalty Program Manager JobsLoyalty Program Manager Jobs in Ontario

Loyalty Program Manager information

See Ontario salary details

$24K

$86.4K

$194.5K

How much do loyalty program manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for loyalty program manager in Ontario is $86,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

Which brands have the best loyalty programs?

Loyalty Program Managers evaluate brands with strong loyalty programs such as Starbucks, Amazon Prime, and Sephora, which offer extensive rewards, personalized experiences, and easy-to-use digital platforms. These programs often feature tiered rewards, mobile app integration, and data analytics to enhance customer retention. Skills in data analysis, customer engagement, and program design are essential for success in managing such programs.

What are the most commonly searched types of Loyalty Program jobs in Ontario?

The most popular types of Loyalty Program jobs in Ontario are:

What are popular job titles related to Loyalty Program Manager jobs in Ontario?

For Loyalty Program Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Loyalty Program Manager jobs in Ontario look for?

The top searched job categories for Loyalty Program Manager jobs in Ontario are:

What cities in Ontario are hiring for Loyalty Program Manager jobs?

Cities in Ontario with the most Loyalty Program Manager job openings:

Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $86,423 per year, or $41.5 per hour.

Remote-Customer Service Representative

International SOS

Niagara On The Lake, ON • Remote

CA$20 - CA$22/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Key responsibilities

  • Respond to inbound customer requests via phone, email, and chat to provide support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.

  • Document interactions and manage cases using company systems to ensure accurate record-keeping and follow-up.

  • Maintain quality standards while meeting service and performance metrics to deliver a professional customer experience.

Job description

Remote-Customer Service Representative

Location: Remote - Ontario, Canada
Start Date: July 2026
Position Type: Permanent, Full-Time 
Pay Range: $20.00 - $22.00 CAD per hour


This is a newly created permanent position


Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world's most recognized brands.


Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.


We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.


In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.
You will help create seamless, unforgettable experiences while representing some of the world's most recognized brands.


Why you will love working with us:

Competitive hourly rate + performance-based incentives


Full-time (40 hours/week), Fixed Schedules


Paid training


RRSP Match


Medical, Dental & Vision benefits


Paid time off


Remote Work from home opportunity


No sales required

What you will do:


Manage inbound customer requests through phone, email, and chat


Provide accurate and timely support for customer inquiries and service requests


Assist customers with travel-related or lifestyle loyalty program needs


Document interactions and manage cases using company systems


Maintain quality standards while meeting service and performance metrics


The goal of this role is to provide professional, seamless customer experience with every interaction.


What we are looking for in a successful candidate:


A passion for helping customers and solving problems


Strong communication and interpersonal skills


The ability to multitask across multiple systems and requests


Attention to detail and strong time management


Comfort working in a fast-paced, performance-driven environment


Experience:


Minimum 2 years of interactive customer service experience


Call center or high-volume service experience preferred


Hospitality, travel, or loyalty program experience is highly valued


Personal global travel experience is an asset


Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued


Investigative mindset with a passion for creating extraordinary experiences

Language Opportunities:


We are currently recruiting individuals who are fluent (verbal and written) in English. Professional-level proficiency in any of the following additional languages is considered a strong asset:


Spanish


French


Mandarin


Cantonese


Portuguese


Please note: Language placement may vary depending on the client program supported.


Work Requirements:


Must located in Ontario, Canada


Ability to work a flexible schedule including evenings, weekends, and holidays


Have a private work-from-home environment with reliable hardwired internet


Ability to pass required background screening


High school diploma or equivalent is required.


Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Apply