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Loyalty Program Manager Jobs in Ontario (NOW HIRING)

The Playscape

General Manager

Scarborough, ON · On-site

CA$50K - CA$60K/yr

Implement customer loyalty programs, special promotions, and seasonal events to enhance the guest ... Manage inventory and ordering processes to minimize waste and ensure adequate stock levels.

Ruth's Chris Steak House

Sales Manager

Unionville, ON

... Loyalty program policies, food and beverage minimum) * Meet and greet all parties upon arrival for the scheduled event to review arrangements and introduce them to the Manager on Duty and the lead ...

Ruth's Chris Steak House

Sales Manager

Toronto, ON

... Loyalty program policies, food and beverage minimum) * Meet and greet all parties upon arrival for the scheduled event to review arrangements and introduce them to the Manager on Duty and the lead ...

OpenTable

Product Manager (Diner Engagement)

Toronto, ON · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As our Diner Engagement PM, you'll inherit our notification center and loyalty program. You'll then ... Experience managing cross-functional alignment and collaborating with Design, Engineering ...

Phoenix

Senior Lifecycle Marketing Manager

Toronto, ON · On-site

CA$90K - CA$120K/yr

  • Medical

  • Life

Manage, build, and scale automated workflows and AI-assisted campaigns in Braze to guide customers ... loyalty programs. * An analytical mindset that is comfortable building reports, running A/B tests ...

IKO Industries, Inc

Senior Business Analyst

Mississauga, ON

CA$111K - CA$132K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Previous experience in implementing business application of CRM, Loyalty Program, Ecommerce systems and integrations * Client-facing / Customer-facing experience to deliver solution overviews ...

AlgaeCal

Retention Marketing Manager

Toronto, ON · On-site

CA$120K/yr

You're great at creating and managing campaigns across email, SMS, push notifications, and other ... Familiarity with rewards and subscription programs, loyalty communication flows and lead funnels.

Lisa Gozlan

Sales Associate - Yorkdale

Toronto, ON · On-site

CA$19/hr

... our loyalty program, Happy Club, to customers and encourage sign-ups ● Create memorable ... by management ● Support opening and closing procedures through ensuring displays are set ...

AlgaeCal

Customer Lifecycle Manager

Toronto, ON · On-site

CA$120K/yr

You're great at creating and managing campaigns across email, SMS, push notifications, and other ... Familiarity with rewards and subscription programs, loyalty communication flows and lead funnels.

AlgaeCal

CRM Marketing Manager

Toronto, ON · On-site

CA$120K/yr

... Manager. Growth opportunity: This role starts with ownership of our lifecycle marketing engine ... Familiarity with rewards and subscription programs, loyalty communication flows and lead funnels.

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All JobsLoyalty Program JobsLoyalty Program Manager JobsLoyalty Program Manager Jobs in Ontario

Loyalty Program Manager information

See Ontario salary details

$24K

$86.4K

$194.5K

How much do loyalty program manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for loyalty program manager in Ontario is $86,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

What is the role of a loyalty program manager?

A loyalty program manager oversees the design, implementation, and management of customer loyalty programs to increase engagement and retention. They analyze customer data, develop strategies to reward repeat business, and collaborate with marketing and sales teams to ensure program effectiveness. Strong analytical skills and familiarity with CRM tools are essential for success in this role.

What are the most commonly searched types of Loyalty Program jobs in Ontario?

The most popular types of Loyalty Program jobs in Ontario are:

What are popular job titles related to Loyalty Program Manager jobs in Ontario?

For Loyalty Program Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Loyalty Program Manager jobs in Ontario look for?

The top searched job categories for Loyalty Program Manager jobs in Ontario are:

What cities in Ontario are hiring for Loyalty Program Manager jobs?

Cities in Ontario with the most Loyalty Program Manager job openings:

Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $86,423 per year, or $41.5 per hour.

General Manager

The Playscape

Scarborough, ON • On-site

CA$50K - CA$60K/yr

Full-time

Posted 5 days ago

Job description

General Manager Playscape
Location: 30 Dean Park Scarborough ON

The General Manager will oversee the set-up and day-to-day operations of a vibrant and multifaceted Playscape offering bowling, arcade games, a full-service restaurant, and bar. This position requires a dynamic leader to ensure smooth and efficient operations while delivering exceptional customer service. The General Manager will be responsible for driving profitability, managing a diverse team, overseeing safety and quality standards, and promoting the overall brand of the Playscape.

Key Responsibilities:

1. Operational Leadership:

  • Oversee all daily operations, including bowling, arcade, restaurant, and bar, ensuring high standards of service, cleanliness, and safety are maintained across all areas.

  • Develop and enforce operational policies and procedures that optimize efficiency, reduce costs, and enhance the customer experience.

  • Ensure that all activities within the playscape, including food and beverage services, entertainment, and gaming, run smoothly and according to schedule.

  • Monitor daily activities and address operational challenges in real-time to maintain a positive and efficient environment.

2. Staff Management and Development:

  • Recruit, hire, train, and manage all staff, including bowling attendants, arcade operators, servers, bartenders, kitchen staff, and maintenance teams.

  • Conduct regular performance evaluations and provide feedback, coaching, and training to promote professional growth.

  • Build a strong team culture based on collaboration, accountability, and customer-centric values.

  • Create staff schedules to ensure optimal coverage during peak periods (weekends, holidays, and special events).

  • Ensure employees adhere to company policies, health and safety standards, and provide exceptional customer service.

3. Customer Experience and Service Excellence:

  • Lead efforts to deliver a memorable and engaging customer experience by promoting friendly, efficient, and high-quality service at all touchpoints.

  • Respond to customer feedback, concerns, and complaints with professionalism and efficiency to maintain positive customer relations.

  • Implement customer loyalty programs, special promotions, and seasonal events to enhance the guest experience and drive repeat business.

  • Develop and execute strategies to enhance guest satisfaction, ensuring a family-friendly, fun, and safe atmosphere.

4. Financial Management and Profitability:

  • Oversee the financial operations of the playscape, ensuring profitability through effective budget management and cost control across all areas (bowling, arcade, restaurant, and bar).

  • Analyze financial reports, track KPIs, and implement strategies to meet or exceed revenue and profitability goals.

  • Manage inventory and ordering processes to minimize waste and ensure adequate stock levels.

  • Collaborate with the finance team to develop pricing strategies for services and products (bowling lanes, arcade games, food, and drinks).

  • Ensure compliance with financial regulations, including handling cash management and financial reporting.

5. Marketing and Promotion:

  • Develop and implement marketing strategies to attract new customers, including digital campaigns, local promotions, social media engagement, and partnerships with local businesses.

  • Plan and oversee special events, tournaments, and themed nights to increase foot traffic and customer engagement.

  • Coordinate with the marketing team to maintain the playscape's brand identity and presence in the community.

  • Use customer feedback and market research to develop targeted promotional offers, discounts, and loyalty programs.

6. Facility Maintenance and Equipment Management:

  • Ensure the bowling lanes, arcade machines, restaurant, bar, and other facility equipment are regularly maintained and in excellent working condition.

  • Oversee routine maintenance schedules and handle any issues with equipment, either by coordinating internal staff or managing vendor relations.

Ensure the facility meets all safety, health, and legal standards, including accessibility