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Level 2 It Support Jobs (NOW HIRING)

Office Machines Co Inc

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IT Technician Level 2 Advanced

Muskegon, MI · On-site

$32 - $37/hr

IT Technician - Level 2 (Advanced) Office Machines Company, Inc. Full-Time | Hourly | Overtime ... Local remote and onsite business-client support * Owner-led, family-operated company About Office ...

ProTek IT Solutions

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Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients are small--to medium-sized businesses throughout the US. Some on-site client visits are occasionally ...

Tusker

Audio Visual IT Support Engineer

New York, NY · On-site

$75K/yr

We are seeking a Level 2 AV / IT Support Engineer to provide onsite support across three buildings in New York. This role has a strong AV and events-driven component, supporting conference rooms ...

SCS Engineers

IT Support II

Tampa, FL · On-site

$26 - $30/hr

What we are looking for SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of ...

Urban Sky

IT Support Engineer

Denver, CO · On-site

$95 - $115/hr

Provide Tier 1 and Tier 2 IT support for employees, including troubleshooting hardware, software, and connectivity issues * Support Windows and macOS workstations across a mixed fleet * Own the daily ...

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

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Level 2 IT Support information

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How much do level 2 it support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.
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Level 2 IT Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Services Tier II PT Support

GoIntellects Inc.

Washington, DC • On-site

$43/hr

Full-time

Posted yesterday

New

Job description

IT Services Tier II (PT Support)-Long-Term Contract (Government) Position
Title: IT Services Tier II (PT Support)
Worksite Address: Washington, DC
Interviews:  Webcam Only
Short Description:
Experienced IT professional (6–10 yrs) providing Tier II support for critical 311/911 operations—troubleshooting workstations, apps, networks. Supports Mobile Data Computers to ensure field unit connectivity. Weekend role: 10-hour shifts, 2 days/week.
Complete Description:
T he Tier II technician provides direct technical support for the District’s 911 and 311 call floors, per client mission to ensure uninterrupted operation of 91/311-critical applications, hardware, and communication systems. The resource troubleshoots and maintains call floor workstations, CAD (Computer Aided Dispatch) and other mission critical 911/311 applications, voice recording systems, and other integrated platforms used by call takers and dispatchers. In addition, the technician supports the MDC division by imaging, configuring, and repairing mobile devices, routers, and tablets deployed in first responder (Fire/Police) vehicles. This role requires monitoring and escalating network and system performance issues, performing software updates and patching, and coordinating with internal IT and vendor partners to resolve incidents quickly, troubleshoot technical issues, and prevent service disruption.
Shift time 2 PM - Midnight
CONTRACT JOB DESCRIPTION
Responsibilities: 
  1. 1. Provides Tier II IT support for 911 and 311 call floor operations, including troubleshooting workstations, testing software updates, resolving system glitches, and assisting users. 
    2.  Supports MDC division operations, including imaging, processing client support requests, configuring, and maintaining toughbooks, routers, and associated vehicle installations. 
    3.  Provides support and feedback on implementation of IT hardware and application solutions for the call floor and MDC environments. 
    4.  Performs tests, participates in system acceptance procedures, and performance monitoring methods for call floor applications and MDC systems. 
    5.  Supports radio communications, dispatch operations, and network system infrastructure, including routine monitoring, alarm escalation, and coordination with client and external stakeholders. 
    6.  Provides IT support for Mobile VPN and mobile connectivity tools, including diagnostics, troubleshooting, and coverage analysis. 
    7.  Follows client-IT Standard Operating Procedures (SOPs) for Tier II troubleshooting and daily operations. 
    8.  Supports IT asset management by tracking, updating, and maintaining inventory of call floor and MDC hardware, ensuring accurate records of equipment assignment, deployment, and lifecycle status. 
    9.  Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes. 
    10.  Participates in inter-agency coordination to ensure technical requirements for 911, 311, and MDC systems are met. 
    11.  Assists with security patching, operating system upgrades, firewall coordination, and integration of agency software into call floor and MDC environments. 
    12.  Assists in the deployment of new hardware and applications, including installation, configuration, testing, and user support. 
    13.  Performs other duties and responsibilities as required, assigned, or requested. 
  2.  
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience