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Knowledge Base Manager Jobs (NOW HIRING)

DecisionPoint | Cortek

Knowledge Base Manager

The Knowledge Base Manager ensures documentation accuracy, promotes content standardization, manages version controls, and drives continual improvement across all knowledge artifacts used by service ...

Jet Linx Aviation

Base Manager

Houston, TX · On-site

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

Jet Linx Aviation

Base Manager

Houston, TX · On-site

Description The Base Manager serves as the primary on-site leader and point of contact for Jet Card ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

Jet Linx

Base Manager

Houston, TX · On-site

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

Sierra West Airlines

Base Manager

El Paso, TX · On-site

The Director of Maintenance is responsible to the Field Manager for the economical and efficient ... knowledge and experience to complete their tasks. • Coordinates with other departments to ...

Sierra West Airlines

Base Manager

El Paso, TX · On-site

The Director of Maintenance is responsible to the Field Manager for the economical and efficient ... the knowledge and experience to complete their tasks. Coordinates with other departments to ...

STS Technical Services

Aircraft Base Manager

Wilmington, OH · On-site

$74K - $89K/yr

Position Overview The Base Manager is responsible for supervising aircraft fuel system maintenance ... This role requires hands-on leadership, strong technical knowledge, and the ability to manage ...

Abbott

Knowledge Manager

Alameda, CA · On-site

It focuses on hands-on content management, knowledge base optimization, reporting, and ongoing analysis, with an emphasis on Salesforce Knowledge and AI-enabled tools. Required Experience * Minimum 3 ...

American Airlines

Base Manager, Inflight

New York, NY · On-site

$72K - $99K/yr

A Base Mgr., Inflight must ensure a safe, high performing operation by leading, engaging, and ... Local subject matter expert in departmental policies, procedures, regulations, and knowledge of the ...

Endeavor Air

Inflight Base Manager - ATL

Atlanta, GA · On-site

The Inflight Base Manager will influence and maintain a positive employee culture at the base ... Maintain high level of knowledge and ensure compliance in the areas of Company Policy, FAM, FAA ...

Endeavor Air

Inflight Base Manager - ATL

Atlanta, GA · On-site

$75K - $90K/yr

The Inflight Base Manager will influence and maintain a positive employee culture at the base ... Maintain high level of knowledge and ensure compliance in the areas of Company Policy, FAM, FAA ...

American Airlines

Base Manager, Inflight

New York, NY

$72K - $99K/yr

A Base Mgr., Inflight must ensure a safe, high performing operation by leading, engaging, and ... Local subject matter expert in departmental policies, procedures, regulations, and knowledge of the ...

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How much do knowledge base manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for knowledge base manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

More about Knowledge Base Manager jobs
What cities are hiring for Knowledge Base Manager jobs? Cities with the most Knowledge Base Manager job openings:
What are the most commonly searched types of Knowledge Base jobs? The most popular types of Knowledge Base jobs are:
What states have the most Knowledge Base Manager jobs? States with the most job openings for Knowledge Base Manager jobs include:
What job categories do people searching Knowledge Base Manager jobs look for? The top searched job categories for Knowledge Base Manager jobs are:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Knowledge Base Manager

DecisionPoint | Cortek

Remote

Full-time

Posted 5 days ago

Job description

Overview
DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment. This role is responsible for creating, structuring, maintaining, and optimizing enterprise knowledge content including Standard Operating Procedures (SOPs), troubleshooting guides, service catalog entries, runbooks, and user support articles.
The Knowledge Base Manager ensures documentation accuracy, promotes content standardization, manages version controls, and drives continual improvement across all knowledge artifacts used by service desk, engineering, cybersecurity, and program stakeholders.
This position is fully remote.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Knowledge Base Manager will:
  • Manage the full lifecycle of knowledge articles, including drafting, reviewing, publishing, and retiring content.
  • Maintain and improve SOPs, runbooks, troubleshooting guides, service catalog items, and technical reference materials.
  • Ensure content accuracy, clarity, consistency, and alignment with enterprise documentation standards.
  • Partner with Tier 1, Tier 2, and Tier 3 teams to capture tribal knowledge and translate it into structured KB content.
  • Coordinate with cybersecurity, engineering, and cloud teams to document updates, new features, and system changes.
  • Implement taxonomy, tagging, metadata, and content governance controls for improved knowledge discoverability.
  • Conduct periodic reviews of content to prevent staleness, inaccuracies, or procedural drift.
  • Facilitate continuous improvement efforts for documentation workflows and content creation processes.
  • Maintain version history, change records, and archival procedures for all documentation.
  • Support compliance documentation needs, ensuring KB content aligns with federal and DoD quality expectations.
  • Provide training to staff on how to submit, update, and utilize knowledge articles effectively.
  • Manage formatting, layout, and readability standards for all technical content.

Qualifications
Clearance Requirement
Must hold an active Top Secret clearance, supported by a Tier 5 background investigation.
Education (Required)
Bachelor's degree in Technical Writing, Information Technology, Communications, or a related field.
Experience (Required)
  • Minimum 4 years of experience in technical writing, knowledge management, or documentation development.
  • Experience managing enterprise-level KB systems, documentation platforms, or service catalog structures.
  • Experience developing SOPs, troubleshooting guides, and procedural documentation.
  • Experience supporting IT service desk or IT operations environments.
  • Experience collaborating with technical teams to translate complex concepts into clear documentation.

Technical Knowledge (Required)
  • Strong understanding of documentation standards, structured authoring, and content governance models.
  • Familiarity with ITIL practices for knowledge management, incident, problem, and change processes.
  • Ability to synthesize information from SMEs across engineering, security, and cloud teams.
  • Proficiency with documentation tools, KB platforms, and content management systems.

Technical Knowledge (Preferred)
  • Experience supporting federal or DoD IT programs.
  • Familiarity with service portals and workflow automation.
  • Experience with metadata tagging, taxonomies, and search optimization.

Certifications
Required:
  • ITIL v4 Foundation

Preferred:
  • Certified Technical Writer or Knowledge Manager
  • CompTIA Security+

Skills
  • Exceptional writing and editing abilities with strong attention to detail.
  • Ability to structure complex technical information into user-friendly content.
  • Strong communication and interviewing skills for gathering SME input.
  • Ability to manage multiple documentation projects simultaneously.
  • Strong organizational and governance skills for maintaining large documentation repositories.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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