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Knowledge Base Manager Jobs in Raleigh, NC (NOW HIRING)

Siemens

Knowledge Base Steward

Raleigh, NC · On-site

$83K - $143K/yr

As a KB Steward, you will manage and curate the knowledge base, systems, and engineering tools for assigned product lines, ensuring accurate, current, and accessible information for stakeholders ...

Bandwidth

AI Knowledge Manager

Raleigh, NC · On-site

$141K/yr

The AI Knowledge Manage r ensures content in Bandwidth's Support Center and internal knowledge base stays accurate, current, and useful. This role owns the full knowledge supply chain for support ...

Bandwidth

AI Knowledge Manager

Raleigh, NC · On-site

$141K/yr

The AI Knowledge Manage r ensures content in Bandwidth's Support Center and internal knowledge base stays accurate, current, and useful. This role owns the full knowledge supply chain for support ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Knowledge base and troubleshooting playbooks * Support readiness and training * Partner with Sales and Customer Success to manage at-risk accounts and renewals * Track and report on escalation ...

Qualys

Technical Escalation Manager

Raleigh, NC

Knowledge base and troubleshooting playbooks * Support readiness and training * Partner with Sales and Customer Success to manage at-risk accounts and renewals * Track and report on escalation ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Standardize support processes and develop SOPs, documentation, and knowledge base resources ... Manage onboarding, training, and professional development for helpdesk staff. Preferred ...

NetApp

Technical Support Engineer

Morrisville, NC

... Knowledge Base to document issues, errors, and solutions so repeated problems can be solved quicker. * Ensure issues are documented thoroughly in the Case Management system, clearly citing customer ...

NetApp, Inc.

Technical Support Engineer

Morrisville, NC · On-site

... Knowledge Base to document issues, errors, and solutions so repeated problems can be solved quicker. * Ensure issues are documented thoroughly in the Case Management system, clearly citing customer ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Raleigh, NC

Knowledge Base Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do knowledge base manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for knowledge base manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Raleigh, NC? For Knowledge Base Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Raleigh, NC look for? The top searched job categories for Knowledge Base Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Knowledge Base Manager jobs? Cities near Raleigh, NC with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $57,863 per year, or $27.8 per hour.

Knowledge Base Steward

Siemens

Raleigh, NC • On-site

$83K - $143K/yr

Full-time

Posted 16 days ago

Siemens rating

7.7

Company rating: 7.7 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

258th of 443 rated engineering

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Transform the everyday with us!
We are looking for a KB Steward. This position will be based in Wendell, NC but can be remote within the USA.
As a KB Steward, you will manage and curate the knowledge base, systems, and engineering tools for assigned product lines, ensuring accurate, current, and accessible information for stakeholders across the business. You will support the Electrification & Automation knowledge base team and help maintain tools that enable innovation, improve configurator accuracy, and drive productivity for engineering and operational teams.
You'll make a difference by:
  • Managing and maintaining knowledge base content, engineering tools, and system data for assigned product lines, including SIEBREAK Metal-Enclosed Switchgear, GM-SG Metal-Clad Switchgear, and SIMOVAC Medium Voltage Controller products.
  • Partnering with Product Lifecycle Management, Research & Development, Product Engineering, Manufacturing Engineering, and other operational teams to support new product introduction and anticipate tool and system needs.
  • Supporting SAP Variant Configurator rules, NX Tools, and Cost+ rules for mechanical parts to improve configuration accuracy and quotation quality.
  • Reviewing trends in commonly added or deleted parts and updating configurator logic to improve engineering efficiency, data accuracy, and product quality.
  • Collaborating with mechanical engineering subject matter experts to gather, validate, document, and organize product and engineering information.
  • Creating and maintaining knowledge base guidelines, contributor best practices, and documentation standards that support consistent, high-quality content.
  • Training team members, supporting knowledge base users, and conducting periodic audits to identify opportunities for optimization and continuous improvement.

You'll win us over by having the following qualifications:
Basic Qualifications:
  • Bachelor's degree from an accredited university or college.
  • 2+ years of experience with the following:
    • MRP solutions such as SAP or Oracle.
    • Power distribution, power protection, switchgear, electrical equipment, or related industrial manufacturing environments.
    • Bills of Material, product structures, product configuration, or engineering data management.
    • Content management systems, databases, or knowledge management tools.
    • Cross-functional communication, workload management, documentation, and collaboration across engineering, manufacturing, and business teams.
    • Strong written, verbal, interpersonal, and leadership skills with the ability to support multiple priorities, maintain a high-quality work product, and contribute to a detail-focused culture.
  • ~ 5% travel required.
  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:
  • Experience developing, maintaining, or improving tools that increase efficiency, quality, productivity, or cost performance.
  • Experience with AutoCAD, Engineering Base by Aucotec, Medium Voltage Switchgear, Low Voltage Motor Controllers, or related engineering design tools and products.
  • Experience in made-to-order engineering, engineer-to-order manufacturing, CPQ systems, product configurators, product configuration, or knowledge-based engineering tools.
  • Exposure to Product Lifecycle Management processes, new product introduction activities, and collaboration with Research & Development, Product Engineering, Manufacturing Engineering, or Product Management teams.
  • Experience with cloud-based CRM solutions such as Salesforce or Microsoft Dynamics, automation initiatives, or AI tools and technologies that improve productivity, automate processes, and drive efficiency gains.

You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $83,966 - $143,942 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
Pay Transparency
Siemens follows Pay Transparency laws.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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