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Knowledge Base Manager Jobs in Raleigh, NC (NOW HIRING)

Pure Storage, Inc.

Senior Knowledge Manager

Raleigh, NC · On-site

$107 - $230/hr

THE ROLE As a Senior Knowledge Manager in the PEAK team within Global Customer Experience, you will ... The annual base salary range is: $107,000 - $230,000 USD WHAT YOU CAN EXPECT FROM US: * Innovation

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Knowledge base and troubleshooting playbooks * Support readiness and training * Partner with Sales and Customer Success to manage at-risk accounts and renewals * Track and report on escalation ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Knowledge base and troubleshooting playbooks * Support readiness and training * Partner with Sales and Customer Success to manage at-risk accounts and renewals * Track and report on escalation ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Standardize support processes and develop SOPs, documentation, and knowledge base resources ... Manage onboarding, training, and professional development for helpdesk staff. Preferred ...

HCLTech

Backup Consultant

Cary, NC · On-site

... and knowledge base articles. Mentor L1/L2 engineers and conduct technical knowledge-sharing sessions. Participate in on-call support and major incident management. Daily review and resolution of ...

WakeMed

Team Lead, Claims & Billing

Raleigh, NC · On-site

Overview The Team Leader, Claims & Billing is responsible for providing support to staff and management as needed. Acts as a superuser and overall knowledge base for the Physician Services Claims ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Raleigh, NC

Knowledge Base Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do knowledge base manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for knowledge base manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Raleigh, NC?

For Knowledge Base Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Raleigh, NC look for?

The top searched job categories for Knowledge Base Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Knowledge Base Manager jobs?

Cities near Raleigh, NC with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $57,863 per year, or $27.8 per hour.

Senior Manager-AI Governance and Strategy

Lenovo

Morrisville, NC • On-site

$150 - $190/hr

Other

Posted 4 days ago

Lenovo rating

7.7

Company rating: 7.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

80th of 159 rated electronics manufacturers

Job description

Overview

United States of America - North Carolina - Morrisville

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, serving millions of customers in 180 markets. Lenovo builds a full-stack portfolio spanning devices, infrastructure, software, solutions, and services and is committed to delivering Smarter Technology for All.

To learn more, visit www.lenovo.com and read about the latest news on StoryHub.

Description and Requirements

Role Summary

The Senior Manager, AI Control Tower & Agentic AI Governance serves as the central operating and governance lead for Lenovo’s AI Control Tower and enterprise-scale agentic AI initiatives. This role ensures that new AI agents are business-justified, well-governed, and properly supported by data and knowledge assets, with operational scalability.

The individual will coordinate across DTIT, business units, segments, and functional teams to manage agentic AI intake, governance, prioritization, lifecycle oversight, knowledge base strategy, change management, and value realization. The role helps Lenovo scale agentic AI safely and efficiently while preventing fragmentation, duplication, and unmanaged AI sprawl.

Responsibilities
  • AI Control Tower & Agentic AI Governance: Operate and evolve the AI Control Tower as the central coordination point for enterprise agentic AI initiatives.
  • AI Control Tower & Agentic AI Governance: Establish and manage governance frameworks for AI agent intake, prioritization, risk assessment, lifecycle management, and change control.
  • AI Control Tower & Agentic AI Governance: Coordinate with DTIT to ensure AI agents align with enterprise architecture, security, compliance, and operating model standards.
  • AI Control Tower & Agentic AI Governance: Track and manage the enterprise portfolio of AI agents, including status, dependencies, reuse opportunities, and value realization.
  • Business Engagement & Enablement: Engage business units, segments, and functions to support AI agent design, development, piloting, testing, and adoption.
  • Business Engagement & Enablement: Define training and enablement needs for AI agent deployment.
  • Business Engagement & Enablement: Ensure clear business ownership, success metrics, adoption readiness, and ongoing stakeholder alignment.
  • Business Engagement & Enablement: Act as the primary interface between business stakeholders and DTIT for agentic AI initiatives.
  • Business Case & Value Validation: Partner with business sponsors to validate business cases for new AI agents, including value hypotheses, KPIs, and scale assumptions.
  • Business Case & Value Validation: Ensure proposed AI agents address clearly defined, high-value use cases.
  • Business Case & Value Validation: Assess duplication risk and identify reuse opportunities across the enterprise AI portfolio.
  • Business Case & Value Validation: Track realized value and feed insights back into Control Tower prioritization.
  • Business Case & Value Validation: Lead engagement with business teams on data sourcing strategy for new AI agents.
  • Knowledge Base & Governance: Own intake and governance for new product or domain-specific knowledge bases, as well as changes, enhancements, and retirement of existing knowledge bases.
  • Knowledge Base & Governance: Coordinate with DTIT on knowledge base setup, seeding, chunking, curation, validation, maintenance, updates, and version control.
  • Knowledge Base & Governance: Serve as the business-facing owner for knowledge asset quality, relevance, and fitness for AI use.
  • Knowledge Base & Governance: Lead structured efforts to inventory and rationalize legacy unstructured data stores.
  • Knowledge Base & Governance: Eliminate duplication, stale content, and unmanaged repositories.
  • Knowledge Base & Governance: Drive standards for content ownership, stewardship, and ongoing governance.
  • Key Interfaces: DTIT teams, including architecture, AI platforms, security, data, and change management.
  • Key Interfaces: Business unit and segment leadership.
  • Key Interfaces: Product, sales, services, and operations teams.
  • Key Interfaces: AI platform, knowledge management, and governance functions.
Qualifications
  • Business degree with MIS or Computer Science background.
  • 10+ years of experience in enterprise transformation, digital platforms, data/AI governance, and product operations.
  • Direct experience working across business units and central IT organizations.
  • Strong background in governance, operating models, and portfolio management.
  • Demonstrated ability to translate business needs into structured AI, data, and knowledge requirements.
  • Proven track record of managing AI projects through the AI solution lifecycle.
  • Strong executive communication and stakeholder management skills.
  • Preferred: Computer Science, MIS, Business Analytics, or AI/ML certification.
  • 3+ years of experience with agentic AI, AI platforms, or AI-enabled workflows.
  • Knowledge of knowledge bases, unstructured data management, and content lifecycle governance.
  • Familiarity with change management frameworks in large, global organizations.
  • Experience rationalizing fragmented data or content ecosystems.
Critical Success Factors
  • Ability to balance speed and control in AI deployment.
  • Strong systems thinking across technology, data, knowledge, and operating model dimensions.
  • Comfort operating in ambiguity while creating structure.
  • Enterprise-first mindset with business credibility.

The base salary budgeted range for this position is $150k - 190K. Individuals may also be considered for bonus and/or commission.

Lenovo’s benefits can be found at www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is August 27, 2026. This applies to both external and internal candidates.

#LI-FL1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, or disability or any federal, state, or local protected class.

Additional Locations: United States of America - North Carolina - Morrisville

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