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Knowledge Base Manager Jobs in Raleigh, NC (NOW HIRING)

Purple Drive

L1 Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Ticket Management: Log, categorize, prioritize, and track all incoming incidents and service ... Knowledge Base Contribution: Document troubleshooting steps, solutions, and best practices to ...

Duke University

Knowledge Management Specialist

Durham, NC · On-site

$82K - $141K/yr

The Knowledge Management Specialist is the steward of DUMAC's entire documentingestion ecosystem ... Duke University provides an annual base salary range for this position as USD $82,000.00 to USD ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Standardize support processes and develop SOPs, documentation, and knowledge base resources ... Manage onboarding, training, and professional development for helpdesk staff. Preferred ...

krg technology inc

Service Now Developer

Cary, NC

$50 - $68.75/hr

... Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (3.) To participate or contribute on EN business in creation of ...

krg technology inc

Service Now Admin

Cary, NC

... Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (3.) To participate or contribute on EN business in creation of ...

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Knowledge Base Manager information

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$23.8K

$57.9K

$112.8K

How much do knowledge base manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for knowledge base manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What is a knowledge base manager?

A knowledge base manager is responsible for overseeing the creation, organization, and maintenance of a company's knowledge base, which is a centralized repository of information and documentation. They often use tools like content management systems and require skills in information organization, technical writing, and data management to ensure accurate and accessible information for users and employees.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Raleigh, NC? For Knowledge Base Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Raleigh, NC look for? The top searched job categories for Knowledge Base Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Knowledge Base Manager jobs? Cities near Raleigh, NC with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $57,863 per year, or $27.8 per hour.
Knowledge Management Specialist

Knowledge Management Specialist

Duke University

Durham, NC • On-site

$82K - $141K/yr

Full-time

Medical, Dental, Retirement

Posted 2 days ago

Duke University rating

6.5

Company rating: 6.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

435th of 532 rated colleges and universities

Job description

Be You. Be Bold. Choose Duke.
Be You.
At Duke, we value accuracy, stewardship, and long-term thinking. The Knowledge Management Specialist is the steward of DUMAC's entire document-ingestion ecosystem.
Working inside the Engineering Team and reporting to the Head of Engineering, this role owns the end-to-end ingestion workflow for all incoming documents, develops and enforces a consistent taxonomy, and drives the re-architecture of DUMAC's document storage so that information is instantly discoverable across all of DUMAC.
This individual partners with internal stakeholders, external managers, and third-party vendors to ensure every file is accurately tagged, filed, and available for both human users and future LLM-agent consumption.
The position blends meticulous data-curation with a strong process-automation mindset, a hands-on work ethic, and the ability to think strategically about how DUMAC should organize and leverage its knowledge assets long-term.
Education / Training:
Master's degree in Library Science (MLS/MLIS) or an equivalent combination of education and work experience.
Experience:
2-4 years of experience managing large, diverse document collections (legal, financial, operational).
Experience working with third-party document-retrieval platforms (e.g., Canoe) or similar ingestion
tools.
Experience working with CRM and document management systems.
Proven track record of partnering with IT teams to translate business needs into functional
specifications.
Be Bold.
The Knowledge Management Specialist plays a critical role in ensuring timely, accurate, and governed access to documents across DUMAC.
What You'll Do
Document Ingestion & Tagging
  • Oversee the automated capture of documents via Canoe.
  • Manually review, validate, and enrich metadata when automation flags exceptions.
  • Ensure a consistent application of taxonomy.

- Outcomes
  • Accurate, searchable records with minimal tagging errors.

Tracking & Reporting
  • Maintain the Canoe Document Tracking Report and Missing Document Log.
  • Help build reporting to surface metrics.
  • Create requirements to automate the log and reporting.
  • Generate weekly "Missing Document" dashboards for Legal, Finance, and Investment teams.
  • Build simple Power BI or Excel dashboards that visualize document health, ingestion volume, and backlog trends.

- Outcomes
  • Up-to-date tracking reports and timely escalation of missing items.
  • Management-level visibility into knowledge-base health.

Process Design & Automation Liaison
  • Capture detailed business requirements for new automation (e.g., auto-tagging, OCR, workflow triggers).
  • Collaborate with Engineering to translate requirements into user stories, test cases, and acceptance criteria.
  • Conduct UAT, document results, and sign off on releases.

- Outcomes
  • Well-defined, test-ready requirements.
  • Successful automation releases.

Stakeholder Coordination
  • Serve as the point of contact for external investment managers, Canoe support, and internal teams (Legal, Finance, Portfolio Management).
  • Follow up on missing documents, negotiate delivery timelines, and log resolutions.

- Outcomes
  • Clear communication trail.
  • Reduced turnaround time on missing-document tickets.

SharePoint Migration & Governance
  • Map existing folder structures to a unified SharePoint architecture.
  • Create and maintain SOPs, taxonomy guides, and version-control procedures.
  • Perform periodic audits to ensure compliance with DUMAC's records-management policies.

Outcomes
  • Consolidated, governed SharePoint repository ready for LLM access.

Continuous Improvement
  • Identify bottlenecks, propose workflow enhancements, and pilot new tools (OCR, AI-based tagging).
  • Track automation ROI and suggest next-phase priorities.

- Outcomes
  • Ongoing efficiency gains.
  • Roadmap recommendations.

Choose Duke.
DUMAC's ability to make timely, accurate investment decisions hinges on having the right documents at the right time. By owning the ingestion pipeline, ensuring rigorous tagging, and guiding the move to a unified environment, the Knowledge Management Specialist directly reduces risk, accelerates audit cycles, and lays the groundwork for next-generation AI-assisted analytics.
Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $82,000.00 to USD $141,000.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond thedollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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