... Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (3.) To participate or contribute on EN business in creation of ...
... Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (3.) To participate or contribute on EN business in creation of ...
UC Operations Manager
Raleigh, NC · On-site
... and knowledge base articles. Ensure effective change management practices are followed for UC ... related changes, releases, and upgrades, minimizing service disruption and risk. * (10%) Partner ...
UC Operations Manager
Raleigh, NC · On-site
... and knowledge base articles. Ensure effective change management practices are followed for UC ... related changes, releases, and upgrades, minimizing service disruption and risk. * (10%) Partner ...
Manager, Customer Success
Cary, NC · On-site
The Manager maintains a deep understanding of customer needs, internal systems, and service ... Lead development and maintenance of the external Help Center, including knowledge base content ...
Manager, Customer Success
Cary, NC · On-site
The Manager maintains a deep understanding of customer needs, internal systems, and service ... Lead development and maintenance of the external Help Center, including knowledge base content ...
Technical Account Manager
Morrisville, NC · On-site
Description Technical Account Managers are the primary contact for Varonis customers and the first ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements
Technical Account Manager
Morrisville, NC · On-site
Description Technical Account Managers are the primary contact for Varonis customers and the first ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements
Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements
Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements
The Manager maintains a deep understanding of customer needs, internal systems, and service ... Lead development and maintenance of the external Help Center, including knowledge base content ...
The Manager maintains a deep understanding of customer needs, internal systems, and service ... Lead development and maintenance of the external Help Center, including knowledge base content ...
Security Specialist 8-11
Raleigh, NC · Remote
All work will be completed onsite at the manager's discretion.Our client has an opening for a ... Required 7 YearsMust be able to serve as a knowledge base for organizations as it relates to ...
Security Specialist 8-11
Raleigh, NC · Remote
All work will be completed onsite at the manager's discretion.Our client has an opening for a ... Required 7 YearsMust be able to serve as a knowledge base for organizations as it relates to ...
The Relationship Manager is responsible for marketing a range of products and services to medium ... Expand existing knowledge base of commercial and other products and services, including loan policy ...
The Relationship Manager is responsible for marketing a range of products and services to medium ... Expand existing knowledge base of commercial and other products and services, including loan policy ...
IT COMMUNICATIONS AND ENGAGEMENT SPECIALIST - 40011500
Durham, NC · On-site
$95.20K/yr
... managers and vendors to align messaging and rollout timing. • Promote IT self-service tools including the County's virtual assistant and the IT knowledge base. • Support simplification and ...
IT COMMUNICATIONS AND ENGAGEMENT SPECIALIST - 40011500
Durham, NC · On-site
$95.20K/yr
... managers and vendors to align messaging and rollout timing. • Promote IT self-service tools including the County's virtual assistant and the IT knowledge base. • Support simplification and ...
C&I Relationship Manager IV (HYBRID--Raleigh, NC)
Raleigh, NC · On-site
$64.98 - $108.56/hr
The C&I Relationship Manager IV assumes the overall responsibility, development and management of ... Expand existing knowledge base of commercial and other products and services, including loan policy ...
C&I Relationship Manager IV (HYBRID--Raleigh, NC)
Raleigh, NC · On-site
$64.98 - $108.56/hr
The C&I Relationship Manager IV assumes the overall responsibility, development and management of ... Expand existing knowledge base of commercial and other products and services, including loan policy ...
Desktop Support Technician L1
$18.75 - $23.75/hr
VPN troubleshooting and Incident Management. Basic Understanding of Microsoft Office products ... knowledge base Coaching fresher's to be independent Coaching analysts for correct routing of ...
Desktop Support Technician L1
$18.75 - $23.75/hr
VPN troubleshooting and Incident Management. Basic Understanding of Microsoft Office products ... knowledge base Coaching fresher's to be independent Coaching analysts for correct routing of ...
Security Specialist 8-11
Raleigh, NC · Remote
All work will be completed onsite at the manager's discretion. Our client has an opening for a ... Required 7 Years Must be able to serve as a knowledge base for organizations as it relates to ...
Security Specialist 8-11
Raleigh, NC · Remote
All work will be completed onsite at the manager's discretion. Our client has an opening for a ... Required 7 Years Must be able to serve as a knowledge base for organizations as it relates to ...
Product Manager
Raleigh, NC · On-site
The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function ... Build and maintain a knowledge base and known error database that improves incident resolution ...
New
Product Manager
Raleigh, NC · On-site
The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function ... Build and maintain a knowledge base and known error database that improves incident resolution ...
New
EHR Helpdesk Analyst 1st Shift - Remote / Telecommute
Raleigh, NC · Remote
$20 - $27.25/hr
... knowledge base articles, and standard operating procedures. * Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. * Support change management and ...
EHR Helpdesk Analyst 1st Shift - Remote / Telecommute
Raleigh, NC · Remote
$20 - $27.25/hr
... knowledge base articles, and standard operating procedures. * Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. * Support change management and ...
Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting:
Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting:
Conference Manager
Chapel Hill, NC · On-site
$50.83K - $53.83K/yr
... Manager Position Number 00036301 Vacancy ID P021075 Full-time/Part-time Permanent/Time-Limited ... knowledge base and advance the practice of dentistry through quality educational activities. By ...
Conference Manager
Chapel Hill, NC · On-site
$50.83K - $53.83K/yr
... Manager Position Number 00036301 Vacancy ID P021075 Full-time/Part-time Permanent/Time-Limited ... knowledge base and advance the practice of dentistry through quality educational activities. By ...
Manager of Client Success
Raleigh, NC · Remote
Transition the team from informal Slack-based collaboration to a structured internal knowledge base ... Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and ...
Quick apply
Manager of Client Success
Raleigh, NC · Remote
Transition the team from informal Slack-based collaboration to a structured internal knowledge base ... Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and ...
Transition the team from informal Slack-based collaboration to a structured internal knowledge base ... Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and ...
Quick apply
Transition the team from informal Slack-based collaboration to a structured internal knowledge base ... Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and ...
Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Manage user accounts in Azure Active Directory including password resets, account unlocks, license ... Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Quick apply
Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Manage user accounts in Azure Active Directory including password resets, account unlocks, license ... Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Service desk Analyst
$19.25 - $26.25/hr
Manage user accounts in Azure Active Directory including password resets, account unlocks, license ... Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Service desk Analyst
$19.25 - $26.25/hr
Manage user accounts in Azure Active Directory including password resets, account unlocks, license ... Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Knowledge Base Manager information
See Raleigh, NC salary details
$23.8K - $31.9K
9% of jobs
$31.9K - $40K
15% of jobs
$40.6K is the 25th percentile. Wages below this are outliers.
$40K - $48.1K
17% of jobs
The median wage is $50.8K / yr.
$48.1K - $56.2K
27% of jobs
$61.1K is the 75th percentile. Wages above this are outliers.
$56.2K - $64.2K
12% of jobs
$64.2K - $72.3K
8% of jobs
$72.3K - $80.4K
4% of jobs
$80.4K - $88.5K
3% of jobs
$88.5K - $96.6K
2% of jobs
$96.6K - $104.7K
2% of jobs
$104.7K - $112.8K
1% of jobs
$23.8K
$57.9K
$112.8K
How much do knowledge base manager jobs pay per year?
As of Jun 3, 2026, the average yearly pay for knowledge base manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?
To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.
What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?
One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.
What are Knowledge Base Managers?
Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.
What is a knowledge base manager?
A knowledge base manager is responsible for overseeing the creation, organization, and maintenance of a company's knowledge base, which is a centralized repository of information and documentation. They often use tools like content management systems and require skills in information organization, technical writing, and data management to ensure accurate and accessible information for users and employees.
What is the difference between Knowledge Base Manager vs Content Manager?
| Aspect | Knowledge Base Manager | Content Manager |
|---|---|---|
| Primary Focus | Managing and organizing knowledge base articles and information systems | Creating, editing, and overseeing digital content across platforms |
| Skills & Certifications | Knowledge management, technical writing, CMS proficiency | Content creation, SEO, editing skills |
| Work Environment | IT teams, customer support, technical departments | Marketing, media, digital teams |
| Industry Usage | IT, customer service, technical support | Media, marketing, publishing |
While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.
What are popular job titles related to Knowledge Base Manager jobs in Raleigh, NC? For Knowledge Base Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Raleigh, NC look for? The top searched job categories for Knowledge Base Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Knowledge Base Manager jobs? Cities near Raleigh, NC with the most Knowledge Base Manager job openings:
Job description
Company Description
Thomas
KRG Technologies Inc.
25000 | Avenue Stanford | Suite 120 | Valencia, CA 91355
Phone: (661) 367 8000 Ext.203
Job Description
Job Title : Service Now Admin
Hiring Mode : Fulltime
Location : Cary, NC
Technical Consultant
Candidate should have good Admin / Configuration / Development knowledge of:-
Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM
Content Management: - developing ESS page.
UI Actions / UI policy / Access Control Lists, etc.
Writing various Server side scripts using Script Includes.
Configured License Management module for necessary Compliance check.
Used ACL's for controlling the security mechanism in Service Now
Domain Separation and designing the Process and data flow within various domains
Experience with Web technologies/AJAX
Developing Composite Service Requests within Service catalog Module
Experience in different Integrations using web-services / MID Server, etc.
Configuring complex reports
Understanding and debugging of system logs
C (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(2.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To provide support for on call escalations and doing incident & problem management
(5.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
(6.) To adhere to quality standards, regulatory requirements and company policies
Additional Information
All your information will be kept confidential according to EEO guidelines.
About KRG Technologies
Sourced by ZipRecruiter
KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Valencia, CA, US
Year founded
2003