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Knowledge Base Manager Jobs in Raleigh, NC (NOW HIRING)

krg technology inc

Service Now Admin

Cary, NC

... Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (3.) To participate or contribute on EN business in creation of ...

varonis

Technical Account Manager

Morrisville, NC · On-site

Description Technical Account Managers are the primary contact for Varonis customers and the first ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

Varonis

Technical Account Manager

Morrisville, NC · Remote

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

ePlus

Customer Success Manager

Durham, NC · On-site

$75K - $120K/yr

The final base salary offered will be determined by multiple factors, including, but not limited to ... related knowledge, depth of experience, skills, certifications, and geographic location. In ...

Steer

Manager of Client Success

Raleigh, NC · Remote

Transition the team from informal Slack-based collaboration to a structured internal knowledge base ... Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

... knowledge base improvements. • Knowledge in identifying desktop, laptop, and printer issues ... Management. • Excellent communication, customer service capability, and problem-solving skills ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

Transition the team from informal Slack-based collaboration to a structured internal knowledge base ... Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and ...

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

Transition the team from informal Slack-based collaboration to a structured internal knowledge base ... Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Raleigh, NC

Knowledge Base Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do knowledge base manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for knowledge base manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Raleigh, NC? For Knowledge Base Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Raleigh, NC look for? The top searched job categories for Knowledge Base Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Knowledge Base Manager jobs? Cities near Raleigh, NC with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $57,863 per year, or $27.8 per hour.

MS 365 - Collaboration Services and SharePoint Administration at Morrisville, NC (Onsite)

Infoways

Morrisville, NC • On-site

Contractor

Posted 16 days ago

Job description

Responsibilities:

• Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services

• Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided

• Provide support on Microsoft 365, including

        Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention

       SharePoint Online & OneDrive including permission and access including guess access etc

       Microsoft Teams related troubleshooting and support for end users

       Hands on knowledge on SharePoint Server Patching, deployments, etc.

• Co-ordinate with other teams appropriately to ensure speedy resolution of issues

·       Extensive SharePoint Knowledge: Understanding of SharePoint architecture, features, and functionalities.

·       Microsoft 365 Expertise: Familiarity with other Microsoft 365 services, particularly Teams and OneDrive

• Update the knowledge base and documentation of issues and solutions

• Manage and Support Office 365 Mailboxes, Groups etc

• Team and collaboration skills

• Vendor Management and coordination

 

Technical Skills:

Should have min of 3-4 years’ experience working with a large client using Microsoft 365

Good analyzing and troubleshooting skills

Sound understanding on Identity management, and application integration is required.

Work experience in a Hybrid setup would be an added advantage

 

Process Skills:

Must be open for 24x7 operations

Incident Management + Change Management (Planning & Execution)

Handling On - call Escalations

Monitoring and maintaining SLA requirements for the tickets queue and management

Process adherence & Security compliance

KB preparation and review, Knowledge sharing & documentation

Root cause analysis / Problem Management

Should have good written and communication skills