Remote Patient Navigator Jobs in Raleigh, NC (NOW HIRING)

Do you have amazing customer service skills and love helping others. Would you like to work for a growing company with advancement opportunities. If so, then please submit your resume to apply for the remote Patient Care Representative position for the Central Intake Team at ACCESS PT.

Access is an extraordinary company to work for, with a patient focused culture, opportunities for advancement, generous paid time off and a great benefits package. If you are talented and interested in working for a company whose mission is to Help others move better, feel better, and live better, please connect with us. This is a full-time, 30 hour/week, REMOTE position.

Candidates must be located in North Carolina. The required schedule is Monday-Friday, must be available from 8:00am to 7:00pm. The flexibility to cover 2 Saturdays a month from 9:00 AM-12:00PM is required.

The pay rate is $15/hour. We are proud to have been named one of the Best Companies to work for in NY for 6 years. Job Title: Patient Care Representative Job Description: The Patient Care Representative is responsible for scheduling patients for their initial evaluations.

You must provide a world-class customer service experience while executing the intake and scheduling procedure with precision and efficiency. You will schedule evaluations by phone and via email, gathering all necessary information from the patient while answering their questions about ACCESS PT. Assigned Responsibilities or Duties: Ensure an amazing patient experience through enthusiastic, confident, and professional service with all patients and team members.

Operate the Central Intake phone system (Five9) efficiently. Excellent EMR (Raintree) and Microsoft Office skills are required. Ability to multitask, working from multiple screens and reference documents to provide a seamless customer service experience for our patients.

Maintain updated knowledge of the scheduling procedures of all ACCESS PT locations. Maintain updated knowledge of major insurance plans accepted across all ACCESS PT locations, including worker's compensation and motor vehicle accident coverage. Ability to access necessary resource materials quickly while scheduling a patient.

Must follow all confidentiality requirements of HIPAA Policies and Procedures of ACCESS PT. Adhere to all HIPAA regulations, maintaining strict confidentiality Obtains timely certification of plans of cares and appropriate documentation and authorizations necessary for payer and state regulations Handles patient payment information according to policy, maintains security at all times. Brings any compliance concerns to the attention of their supervisor or the compliance committee Resolve customer service issues that arise with patients and notify supervisor as appropriate Daily duties include: Remain logged in to the Five9 phone queue throughout your scheduled shift.

Perform accurate & efficient data entry in all systems, paying special attention to phone numbers, email addresses and insurance-related information. Complete Raintree intake form for every patient scheduled, setting up the case and insurance correctly. Schedule initial evaluations.

Collect & log appropriate scheduling data in SharePoint. Outcomes- Productivity: Work with the Central Intake Team to maintain high productivity. Benchmark key new metrics such as calls answered, time per intake & booking percentage.

Achieve call handle times within the range of 10-15 minutes per booked new patient evaluation while meeting all key customer service touchpoints. Help develop key essential functions of position and keep updated scripts. Follow-up on every new patient who contacts ACCESS through Central Intake.

Work to achieve your yearly plan by ensuring weekly booking percentage/ evaluation goals are on target. Work with clinical team to help new patients receive care as soon as possible. Knowledge, Skills and Ability Requirements: Customer Service Skills, Ability to Focus, Problem Solving Skills, Listening & Transcription, Phone/Communication Skills, Resolving Conflict, Grace under Pressure, Analyzing Information, Multi-tasking, Documentation Skills, Organizational Skills, Computer Skills, Professionalism, Strong Attention to Detail, Reliability, Relationship Building Skills, Interpersonal Skills, Ability to Work in a Fast Paced Environment, Time Management Skills.

Come Grow With Us. Visit us at: accessptw.com Access Physical Therapy & Wellness provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.