ZipRecruiter

Log In

1

Knowledge Base Manager Jobs in Raleigh, NC (NOW HIRING)

Deloitte

Financial Systems Specialist

Raleigh, NC · Hybrid

Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting:

Yochana

Service Desk L1

Morrisville, NC

$19.25 - $26.25/hr

... knowledge base improvements. • Knowledge in identifying desktop, laptop, and printer issues ... Management. • Excellent communication, customer service capability, and problem-solving skills ...

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

Transition the team from informal Slack-based collaboration to a structured internal knowledge base ... Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and ...

Triangle Compounding Pharmacy

Be Seen First

Senior Manager, IT

Cary, NC · On-site

$105K - $115K/yr

Manage integrations between the PMS and adjacent systems: e-prescribing platforms, physician ... IT knowledge base * Train staff on new tools, workflows, and security practices -- with patience ...

Urgent

Triangle Compounding Pharmacy

Be Seen First

Senior Manager, IT

Cary, NC · On-site

$105K - $115K/yr

Manage integrations between the PMS and adjacent systems: e-prescribing platforms, physician ... IT knowledge base * Train staff on new tools, workflows, and security practices -- with patience ...

Urgent

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

... Knowledge Management: * Maintain accurate records of IT assets, licenses, and software. * Develop and maintain a knowledge base for common issues and resolutions. Security & Compliance: * Ensure ...

Epitec

Computer Support Associate I - Infrastructure

Cary, NC · On-site

$20.50 - $23.75/hr

Manage IT asset lifecycle including tracking, updating, and disposal * Maintain accurate records and update tickets within ServiceNow * Follow knowledge base articles and established procedures to ...

Jacobs

CSA Quality Lead (Data Centers)

Cary, NC · On-site

... management team, acted on and completed as required in a timely fashion, with all Test Packs ... Ideally, you'll also have: * Ability to learn quickly, driven to broaden knowledge base?

next page

Showing results 1-20

People also search for

All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Raleigh, NC

Knowledge Base Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do knowledge base manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for knowledge base manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What is a knowledge base manager?

A knowledge base manager is responsible for overseeing the creation, organization, and maintenance of a company's knowledge base, which is a centralized repository of information and documentation. They often use tools like content management systems and require skills in information organization, technical writing, and data management to ensure accurate and accessible information for users and employees.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Raleigh, NC? For Knowledge Base Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Raleigh, NC look for? The top searched job categories for Knowledge Base Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Knowledge Base Manager jobs? Cities near Raleigh, NC with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $57,863 per year, or $27.8 per hour.
Financial Systems Specialist

Financial Systems Specialist

Deloitte

Raleigh, NC • Hybrid

Other

Posted 8 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

58th of 138 rated financial services

Job description

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Financial Systems Specialist, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Project Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

 

Recruiting for this role ends on June 30th 2026

Work you'll do/Responsibilities

 Project Management Office (PMO) - Facilitate daily syncs: Run daily stand-up meetings to review ongoing tasks, system statuses, and upcoming reporting deadlines. Track Milestones: Monitor progress against the financial reporting calendar, ensuring all technical and operational deliverables remain on schedule. Risk Escalation: Identify potential blockers or delays in the reporting cycle and proactively escalate them to senior management and stakeholders. Task Tracking (JIRA) - Manage Boards: Maintain and update JIRA dashboards, tracking the progress of ongoing technical support tasks, system updates, and compliance checks. Ticket Hygiene - Create detailed JIRA tickets for new action items, assign them to the correct engineering or financial resources, and ensure tickets are closed out with proper documentation upon completion. Service Management (ServiceNow / SNOW)      Queue Monitoring: Monitor the ServiceNow queue for incoming incidents or service requests related to financial reporting systems (such as Oracle Hyperion). Basic Triage & Routing - Perform initial triage on incoming tickets, gather necessary context from the user, and route them to the appropriate technical support tier. SLA Tracking - Ensure that all SNOW tickets are acknowledged and resolved within the defined Service Level Agreements (SLAs), particularly during critical end-of-month or end-of-quarter reporting periods. Process Documentation (SOPs) - Drafting & Updating: Write clear, step-by-step Standard Operating Procedures (SOPs) for routine support tasks and system maintenance. Compliance Alignment: Continuously review existing documentation to ensure it aligns with SOX compliance requirements and current operational realities. Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting: Draft and distribute daily or weekly status reports detailing system health, ticket resolution rates, and project progress. Cross-functional Liaison - Act as the primary bridge between the technical engineering teams (handling the backend systems) and the financial stakeholders (relying on the reports). Meeting Facilitation - Take clear meeting minutes, capture action items, and follow up with owners to ensure accountability.

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others
  • Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
  • Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team 

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Engineering as a Service provides complete design, implementation, and technology operations, leveraging our core engineering expertise. We transform engineering teams, modernize technology, and deliver complex programs with a product engineering approach. Our flexible delivery models-traditional teams, pools, or pods-are tailored to each client's needs, offering engineering-led advisory, implementation, and operational capabilities to accelerate innovation.

Qualifications

 Required

  • 5+ years of proven experience in a Project Management Office (PMO), IT Operations, or Project Coordination role, preferably within a corporate or shared services environment.
  • 5+ years of proven experience JIRA: Hands-on experience using JIRA for task management, sprint tracking, and reporting.
  • 5+ years of proven experience ServiceNow (SNOW): Basic to intermediate understanding of SNOW for incident, problem, and service request management.
  • 5+ years of proven experience SOP Development: Demonstrated ability to write, format, and maintain clear Standard Operating Procedures and technical documentation.
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve


Preferred

  • Familiarity with financial compliance frameworks (e.g., SOX) and reporting cycles.
  • Previous experience in the Telecommunications industry or supporting enterprise financial systems (like Oracle Hyperion).
  • Certifications such as ITIL Foundation, CAPM, or Certified ScrumMaster (CSM)
  • Analytical/ Decision Making Responsibilities
  • Analytical ability to manage multiple projects and prioritize tasks into manageable work products
  • Can operate independently or with minimum supervision
  • Excellent Written and Communication Skills
  • Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $100,400-$197,900

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 
Qualifications:

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Financial Systems Specialist, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Project Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

 

Recruiting for this role ends on June 30th 2026

Work you'll do/Responsibilities

 Project Management Office (PMO) - Facilitate daily syncs: Run daily stand-up meetings to review ongoing tasks, system statuses, and upcoming reporting deadlines. Track Milestones: Monitor progress against the financial reporting calendar, ensuring all technical and operational deliverables remain on schedule. Risk Escalation: Identify potential blockers or delays in the reporting cycle and proactively escalate them to senior management and stakeholders. Task Tracking (JIRA) - Manage Boards: Maintain and update JIRA dashboards, tracking the progress of ongoing technical support tasks, system updates, and compliance checks. Ticket Hygiene - Create detailed JIRA tickets for new action items, assign them to the correct engineering or financial resources, and ensure tickets are closed out with proper documentation upon completion. Service Management (ServiceNow / SNOW)      Queue Monitoring: Monitor the ServiceNow queue for incoming incidents or service requests related to financial reporting systems (such as Oracle Hyperion). Basic Triage & Routing - Perform initial triage on incoming tickets, gather necessary context from the user, and route them to the appropriate technical support tier. SLA Tracking - Ensure that all SNOW tickets are acknowledged and resolved within the defined Service Level Agreements (SLAs), particularly during critical end-of-month or end-of-quarter reporting periods. Process Documentation (SOPs) - Drafting & Updating: Write clear, step-by-step Standard Operating Procedures (SOPs) for routine support tasks and system maintenance. Compliance Alignment: Continuously review existing documentation to ensure it aligns with SOX compliance requirements and current operational realities. Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting: Draft and distribute daily or weekly status reports detailing system health, ticket resolution rates, and project progress. Cross-functional Liaison - Act as the primary bridge between the technical engineering teams (handling the backend systems) and the financial stakeholders (relying on the reports). Meeting Facilitation - Take clear meeting minutes, capture action items, and follow up with owners to ensure accountability.

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others
  • Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
  • Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team 

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Engineering as a Service provides complete design, implementation, and technology operations, leveraging our core engineering expertise. We transform engineering teams, modernize technology, and deliver complex programs with a product engineering approach. Our flexible delivery models-traditional teams, pools, or pods-are tailored to each client's needs, offering engineering-led advisory, implementation, and operational capabilities to accelerate innovation.

Qualifications

 Required

  • 5+ years of proven experience in a Project Management Office (PMO), IT Operations, or Project Coordination role, preferably within a corporate or shared services environment.
  • 5+ years of proven experience JIRA: Hands-on experience using JIRA for task management, sprint tracking, and reporting.
  • 5+ years of proven experience ServiceNow (SNOW): Basic to intermediate understanding of SNOW for incident, problem, and service request management.
  • 5+ years of proven experience SOP Development: Demonstrated ability to write, format, and maintain clear Standard Operating Procedures and technical documentation.
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve


Preferred

  • Familiarity with financial compliance frameworks (e.g., SOX) and reporting cycles.
  • Previous experience in the Telecommunications industry or supporting enterprise financial systems (like Oracle Hyperion).
  • Certifications such as ITIL Foundation, CAPM, or Certified ScrumMaster (CSM)
  • ...

What Deloitte employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply