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Knowledge Base Jobs (NOW HIRING)

City of New York

Knowledge Base Content Strategist

NY · On-site

$70K - $80K/yr

Company Description The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and elevate the content experience that powers service for New York City public housing residents. This ...

Checkr

Staff Knowledge Base Specialist

Nashville, TN · On-site

About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the knowledge systems that enable both Checkr's human and digital workers to resolve issues accurately ...

Checkr

Staff Knowledge Base Specialist

Nashville, TN · On-site

About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the knowledge systems that enable both Checkr's human and digital workers to resolve issues accurately ...

EchoStar

Knowledge Base Analyst II

Englewood, CO · On-site

$63K - $90K/yr

Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...

EchoStar

Knowledge Base Analyst II

Englewood, CO

$63K - $90K/yr

Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...

SCAN

Product Owner II - Knowledge Base

$106K - $153K/yr

Product Owner II - Knowledge Base The Product Owner II - Knowledge Base is responsible for defining and prioritizing the features and requirements of a software product or system. They work closely ...

NSS

Knowledge Manager

Arlington, VA

This knowledge base can be the same knowledge base as used by incident management. * Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and ...

NSS

Knowledge Manager

Arlington, VA

This knowledge base can be the same knowledge base as used by incident management. * Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and ...

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Knowledge Base information

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$44.5K

$112.7K

$187.5K

How much do knowledge base jobs pay per year?

As of Jun 26, 2026, the average yearly pay for knowledge base in the United States is $112,690.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,500.00 and $135,000.00 per year, depending on experience, location, and employer.

Which 3 jobs will survive AI?

Knowledge Base roles, such as technical writers, customer support specialists, and trainers, are likely to persist as they require complex communication, empathy, and contextual understanding that AI cannot fully replicate. These jobs often involve interpreting nuanced information, managing relationships, and adapting to new knowledge, making them more resilient to automation. Skills in critical thinking, problem-solving, and domain expertise will continue to be valuable in these roles.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A knowledge base specialist can potentially earn $10,000 a month by developing expertise in technical writing, content creation, or customer support, often through freelance work or remote positions. Building skills in writing, research, and using tools like content management systems can help increase earning potential without a degree, especially with experience and a strong portfolio.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or consulting. These jobs typically involve problem-solving, data analysis, and the use of tools such as databases or software to support decision-making and innovation.

What professions make 200,000 a year without a degree?

Professions such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree. Success in these roles often depends on experience, skills, licensing, or certifications rather than formal education. High-performance sales roles and specialized trades may also reach this income level with experience and effort.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

More about Knowledge Base jobs
What cities are hiring for Knowledge Base jobs? Cities with the most Knowledge Base job openings:
What are the most commonly searched types of Knowledge Base jobs? The most popular types of Knowledge Base jobs are:
What states have the most Knowledge Base jobs? States with the most job openings for Knowledge Base jobs include:
What job categories do people searching Knowledge Base jobs look for? The top searched job categories for Knowledge Base jobs are:
Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 11% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $112,690 per year, or $54.2 per hour.
Knowledge Base Coordinator

Knowledge Base Coordinator

The Child Center of NY

Queens, NY • On-site

$55K - $75K/yr

Full-time

Posted 8 days ago

Job description

Reports to: Director, Information Systems
Summary
The Knowledge Base Coordinator is responsible for managing and maintaining the organization's system knowledge base including electronic health record (EHR), DocuSign and other 3rd party applications. In addition, this position is responsible for supporting the Help Desk by providing assistance through help desk functions, documentation and coordination of user education and training initiatives.
The ideal candidate combines strong technical documentation, oral and written skills along with customer service, problem-solving, and training experience in a healthcare environment.
Key Responsibilities:
Knowledge Base Management
  • Develop, organize, maintain, and update knowledge base articles, job aids, FAQs, workflow guides, and troubleshooting documentation.
  • Ensure documentation is accurate, current, user-friendly, and aligned with organizational policies and clinical workflows.
  • Create standardized templates for consistency across support materials.
  • Collaborate with help desk, project teams and clinical operations to document system changes, upgrades, and new workflows.
  • Maintain version control and archival processes for training and support documentation.

Help Desk Support
  • Provide Tier 1 and Tier 2 support for system issues including EHR and 3rd party applications, including troubleshooting, workflow, and access concerns.
  • Respond to help desk tickets, phone calls, and email inquiries in a timely and professional manner.
  • Escalate complex issues to appropriate IT, system or vendor support teams when necessary.
  • Track, document, and monitor support requests to ensure timely resolution and accurate reporting.
  • Assist with system testing and validation during upgrades, implementations, and optimization initiatives.
  • Identify recurring support issues and recommend workflow or training improvements.

End User Training & Education
  • Coordinate and deliver system training sessions for new hires, existing staff, and system updates as needed for various applications (EHR, eLearning, etc.)
  • Work with Training Department to assist with delivering content for instructional materials, presentations, quick-reference guides, and e-learning tools.
  • Support go-live activities and on-site user assistance during system implementations or upgrades.

Qualifications:
Required Qualifications
  • Associate degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience.
  • Knowledge of clinical workflows and healthcare operations.
  • Strong written communication and technical documentation skills.
  • 2+ years of experience supporting EHR systems in a healthcare environment.
  • Experience with help desk ticketing systems and end-user support.
  • Experience developing and delivering training materials and presentations.
  • Proficiency with Microsoft Office Suite and collaboration tools.

Preferred Qualifications
  • Bachelor's degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience.
  • Experience with EHR platforms including ePrescribing and eLabs management.
  • Familiarity with eLearning Management Systems, i.e. Relias
  • Familiarity with ITIL, knowledge management practices, or instructional design principles.
  • Experience supporting healthcare regulatory requirements including HIPAA compliance.

Key Skills & Competencies
  • Technical writing and documentation
  • Training facilitation and presentation skills
  • Problem-solving and critical thinking
  • Customer service and user support
  • EHR workflow analysis
  • Organization and time management
  • Communication and interpersonal skills
  • Attention to detail
  • Ability to manage multiple priorities in a fast-paced healthcare environment

Work Environment
  • Remote healthcare/clinical environment
  • Occasional after-hours support during upgrades or go-live events
  • Some onsite travel required for EHR implementations, go lives and end user trainings
  • Interaction with clinical, operational, and technical teams across the organization

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V

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