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Knowledge Base Jobs in Memphis, TN (NOW HIRING)

Segue HR LLC

Client Support Specialist

Memphis, TN · On-site

$16.25 - $21.75/hr

Document resolutions and update knowledge base. Maintain strong client relationships and communication. Qualifications Associate or Bachelor's degree preferred. Experience in payroll/HRIS support or ...

Segue HR LLC

Client Support Specialist

Memphis, TN · On-site

$16.25 - $21.75/hr

... knowledge base. • Maintain strong client relationships and communication. Qualifications • Associate or Bachelor's degree preferred. • Experience in payroll/HRIS support or customer service ...

Baptist Memorial Health

Intern-Nurse II

Memphis, TN

$15.50 - $20.25/hr

Builds knowledge base regarding clinical leadership. * Participates in ongoing educational activities. * Completes assigned goals. Specifications Experience Minimum Required * Graduate of a ...

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Knowledge Base information

See Memphis, TN salary details

$43.2K

$109.5K

$182.1K

How much do knowledge base jobs pay per year?

As of Aug 25, 2026, the average yearly pay for knowledge base in Memphis, TN is $109,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,000.00 and $131,100.00 per year, depending on experience, location, and employer.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What are popular job titles related to Knowledge Base jobs in Memphis, TN?

For Knowledge Base jobs in Memphis, TN, the most frequently searched job titles are:

What job categories do people searching Knowledge Base jobs in Memphis, TN look for?

The top searched job categories for Knowledge Base jobs in Memphis, TN are:

Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Memphis, TN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $109,474 per year, or $52.6 per hour.

Client Support Specialist

Memphis, TN • On-site

Segue HR LLC
Human Resources Consulting Services • 11 - 50 employees
Learn more about Segue HR LLCexternal

$16.25 - $21.75/hr

Full-time

Re-posted 29 days ago

Job description

Position Summary

Provides ongoing support to clients and end users of payroll and HR systems, resolving issues through the helpdesk and ensuring a positive client experience.

Essential Duties & Responsibilities

Respond to client support tickets via helpdesk.

Troubleshoot payroll, HR, and time tracking system issues.

Escalate unresolved or complex issues as needed.

Document resolutions and update knowledge base.

Maintain strong client relationships and communication.

Qualifications

Associate or Bachelor's degree preferred.

Experience in payroll/HRIS support or customer service.

Strong problem-solving and troubleshooting skills.

Excellent written and verbal communication.

Key Performance Indicators (KPIs)

Average ticket resolution time < 1 business days.

First-contact resolution rate > 85%.

Client satisfaction survey > 95%.

Number of support tickets resolved per quarter.

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