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Knowledge Base Jobs in Columbus, OH (NOW HIRING)

Be Seen First

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport ...

Be Seen First

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport ...

Be Seen First

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport ...

Data Entry / Customer Service

Pataskala, OH · On-site

$15.50 - $21/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in data entry or customer service * Ability to build rapport with clients

Data Entry / Customer Service

Pataskala, OH · On-site

$15.50 - $21/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in data entry or customer service * Ability to build rapport with clients

... and knowledge base articles Monitor data flows troubleshoot integration issues Work closely with legal procurement and sales teams Collaborate with IT and external vendors Provide regular status ...

Documentation & Knowledge Base: Create and maintain user-facing documentation such as FAQs, troubleshooting guides, and knowledge base articles. * System Access: Assist with user management by ...

Knowledge Management: Own the creation and maintenance of internal and external knowledge base documentation to facilitate self-service and team continuity. Identity & Device Lifecycle * * Lifecycle ...

Maintain and improve the IT ticketing system (Jira), including documentation of resolutions, known issues, and internal knowledge base articles. * Mentor and provide guidance to junior support staff ...

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Showing results 1-20

Knowledge Base information

See Columbus, OH salary details

$43K

$108.8K

$181.1K

How much do knowledge base jobs pay per year?

As of Jun 12, 2026, the average yearly pay for knowledge base in Columbus, OH is $108,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $130,400.00 per year, depending on experience, location, and employer.

Which 3 jobs will survive AI?

Knowledge Base roles, such as technical writers, customer support specialists, and trainers, are likely to persist as they require complex communication, empathy, and contextual understanding that AI cannot fully replicate. These jobs often involve interpreting nuanced information, managing relationships, and adapting to new knowledge, making them more resilient to automation. Skills in critical thinking, problem-solving, and domain expertise will continue to be valuable in these roles.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A knowledge base specialist can potentially earn $10,000 a month by developing expertise in technical writing, content creation, or customer support, often through freelance work or remote positions. Building skills in writing, research, and using tools like content management systems can help increase earning potential without a degree, especially with experience and a strong portfolio.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or consulting. These jobs typically involve problem-solving, data analysis, and the use of tools such as databases or software to support decision-making and innovation.

What professions make 200,000 a year without a degree?

Professions such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree. Success in these roles often depends on experience, skills, licensing, or certifications rather than formal education. High-performance sales roles and specialized trades may also reach this income level with experience and effort.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What job categories do people searching Knowledge Base jobs in Columbus, OH look for? The top searched job categories for Knowledge Base jobs in Columbus, OH are:
Infographic showing various Knowledge Base job openings in Columbus, OH as of June 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $108,847 per year, or $52.3 per hour.
Knowledge Graph Engineer / Ontologist

Knowledge Graph Engineer / Ontologist

The Hartford

Columbus, OH • On-site, Remote

Full-time

Posted 16 days ago


The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

53rd of 261 rated insurance


Job description

Dir Data Engineering - GE06AE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Ontologist (Knowledge Graph Engineer) is responsible for designing, implementing, and operationalizing enterprise semantic models, ontologies, and knowledge representations that provide meaning, context, and explainability for AIdriven analytics, agentic systems, and decision automation.

This role ensures that business concepts, entities, relationships, and behaviors are explicitly modeled and consistently applied across data products and AI systems, enabling reuse, trust, reasoning, and scalable AI adoption across Customer, Operations, and Enterprise domains. This role is part of the Customer Data Ecosystem (CDE) and operates at the intersection of business semantics, data architecture, and AI enablement, translating complex domain knowledge into productionready semantic assets that are consumable by both humans and machines.

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday) Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Candidates must be eligible to work in the US without company sponsorship.

Primary Job Responsibilities
  • Lead the design and execution of enterprise-scale semantic layers to standardize business meaning and enable trusted analytics, AI, and Agentic use cases.
  • Define and operationalize ontologies, context graphs, and knowledge graphs across domains to power reasoning, explainability, and decision intelligence.
  • Enable semantic-first AI and Agentic analytics, ensuring LLMs and agents can consume governed business context, metrics, and rules.
  • Define canonical semantic vocabularies that standardize meaning across structured and unstructured data sources.
  • Drive production-scale execution of semantic and knowledge platforms with strong standards for performance, governance, security, and lifecycle management.
  • Evangelize Agentic Data Engineering, driving adoption through patterns, playbooks, and real-world deployments across the enterprise.
  • Define and promote standards and best practices for semantic modeling and ontology reuse across delivery teams.
  • Partner with architects and engineers to embed semantic models into data products, AI pipelines, and activation layers.
  • Work closely with AI Data Architects and AI Data Engineers to operationalize ontologies into production systems (e.g., via graphs, metadata services, APIs).
  • Align ontologies with enterprise data governance, lineage, and quality standards.
  • Enable explainability by ensuring AI outputs can be traced back to governed semantic definitions.
  • Serve as the enterprise authority on semantic engineering and ontology practices.
  • Contribute to communities of practice, reference guidance, and internal enablement materials.
Skills & Experience
  • 8-12+ years of hands-on experience in semantic layer architecture, ontology modeling, and knowledge graph design at enterprise scale.
  • Deep, handson expertise with RDF, OWL (OWL2), RDFS, SKOS, SPARQL (querying, optimization, semantic analytics), and W3C semantic web standards
  • Proven experience designing and operating knowledge graphs at enterprise scale
  • Handson experience with graph or triplestore technologies (e.g., Neo4j, Neptune, TigerGraph, Spanner Graph)
  • Experience integrating knowledge graphs with LLMs, RAG pipelines, vector stores, and Agentic frameworks.
  • Strong understanding of AI consumption patterns, including embeddings, grounding, and explainability
  • Experience integrating semantic layers with data platforms, APIs, metadata systems, and AI pipelines
  • Ability to translate complex domain knowledge into formal, machinereadable semantic structures
  • Strong understanding of context-aware data engineering and semantic interoperability.
  • Proven ability to move from strategy pilot scaled enterprise capability.
  • Strong executive influence and thought leadership in Agentic analytics and AInative data engineering.
  • Hands-on experience with AWS, GCP, and Snowflake
  • Excellent communication, presentation, and leadership skills.
Education, Certifications and Licenses
  • Bachelor's or Master's degree in Computer Science, Engineering, or related field, or equivalent work experience.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$156,000 - $234,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us|Our Culture|What It's Like to Work Here|Perks & Benefits


What The Hartford employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Hartford logo

About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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