About Rep Source
Sourced by ZipRecruiter
Industry
Construction materials wholesalers
Company size
11 - 50 Employees
Headquarters location
Reynoldsburg, OH, US
Year founded
1963
$15.50 - $21/hr
Full-time
Medical, Retirement, PTO
Posted 3 days ago
Job description
Rep Source LLC, a Manufacturer's Rep Agency in business for over 58 years, is seeking a Data Entry/Customer Service representative to join our team! You will be responsible for helping our long standing customers by providing order entry and tracking, product and service information, resolving technical issues, and product quotations. Note: This is NOT a telemarketing business, we are servicing our customer base that in most cases has been with us for many decades.
Hours of Operation are Monday - Friday, 8AM to 5 PM
Responsibilities:
- Handle customer telephone, email, and website inquiries
- Provide information and pricing about products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in data entry or customer service
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- High School Diploma or Equivalent
- Ability to pass a criminal background check and drug screening
Our benefits plan includes an exceptional work atmosphere, healthcare benefits available after 60 days, 401K with employer matching available after 1 year, paid holidays, and paid time off.
Our office is non-smoking.
For consideration, please respond and include your resume, salary history, and at least 3 professional references
repsourcellc.com
Most Popular Jobs Similar to Customer Service Representative
customer services representative
customer service rep
customer service representative 1
customer service specialist
customer care representative
customer assistance representative
customer representative
customer service representative 2
customer service reps
customer service representative 3
Other Helpful Pages Related To Data Entry / Customer Service
Work From Home Medical Data Entry Salaries
Work From Home Medical Data Entry Career Research
Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
