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Knowledge Base Jobs in New York (NOW HIRING)

Notion Labs, Inc

CX Knowledge Architect

New York, NY · On-site

$136K - $160K/yr

This role exists to keep our internal knowledge base fresh as it scales-by designing durable information architecture and governance that keeps pace with frequent product change. What's different at ...

Priceline

Learning & Knowledge Associate

Norwalk, CT · Hybrid

$70K - $85K/yr

Write, edit, and maintain knowledge base articles in platforms such as Confluence and CARES * Translate complex topics into simple, usable content for agents and trainers * Apply technical writing ...

Playbook

Technical Writer

Hoboken, NJ

About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...

Playbook

Technical Writer

Hoboken, NJ · On-site

About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...

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All JobsKnowledge Base JobsKnowledge Base Jobs in New York

Knowledge Base information

See New York salary details

$48.7K

$123.3K

$205.1K

How much do knowledge base jobs pay per year?

As of Jul 28, 2026, the average yearly pay for knowledge base in New York is $123,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,800.00 and $147,700.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What skill pays $100 an hour?

In the context of a knowledge base or related roles, skills such as advanced technical writing, expert-level data analysis, or specialized software development can command hourly rates of $100 or more. These positions often require extensive experience, certifications, or niche expertise, and may involve freelance consulting or contract work.

What is an example of a knowledge based career?

A knowledge base career typically involves roles such as technical writer, knowledge manager, or information specialist, where individuals create, organize, and maintain informational content. These roles often require strong research skills, familiarity with content management systems, and attention to detail.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A Knowledge Base role typically involves creating, managing, and updating informational content, which can be lucrative if you develop specialized expertise or freelance your services. Building skills in technical writing, SEO, and content management tools can help increase earning potential, but reaching $10,000 a month often requires experience, a strong portfolio, or multiple income streams such as consulting or creating digital products.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or education. These jobs typically demand continuous learning, problem-solving abilities, and proficiency with relevant tools or software.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in New York? The most popular types of Knowledge Base jobs in New York are:
What are popular job titles related to Knowledge Base jobs in New York? For Knowledge Base jobs in New York, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in New York look for? The top searched job categories for Knowledge Base jobs in New York are:
Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in New York as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $123,287 per year, or $59.3 per hour.

Clinical Knowledge Base & Systems Support Coordinator

childcenterny

Forest Hills, NY

Other

Posted 10 days ago

Job description

Reports to:  Director, Information Systems

Summary

The Knowledge Base Coordinator is responsible for managing and maintaining the organization’s system knowledge base including electronic health record (EHR), DocuSign and other 3rd party applications.  In addition, this position is responsible for supporting the Help Desk by providing assistance through help desk functions, documentation and coordination of user education and training initiatives.

The ideal candidate combines strong technical documentation, oral and written skills along with customer service, problem-solving, and training experience in a healthcare environment.

Key Responsibilities:

Knowledge Base Management

  • Develop, organize, maintain, and update knowledge base articles, job aids, FAQs, workflow guides, and troubleshooting documentation.
  • Ensure documentation is accurate, current, user-friendly, and aligned with organizational policies and clinical workflows.
  • Create standardized templates for consistency across support materials.
  • Collaborate with help desk, project teams and clinical operations to document system changes, upgrades, and new workflows.
  • Maintain version control and archival processes for training and support documentation.

Help Desk Support

  • Provide Tier 1 and Tier 2 support for system issues including EHR and 3rd party applications, including troubleshooting, workflow, and access concerns.
  • Respond to help desk tickets, phone calls, and email inquiries in a timely and professional manner.
  • Escalate complex issues to appropriate IT, system or vendor support teams when necessary.
  • Track, document, and monitor support requests to ensure timely resolution and accurate reporting.
  • Assist with system testing and validation during upgrades, implementations, and optimization initiatives.
  • Identify recurring support issues and recommend workflow or training improvements.

End User Training & Education

  • Coordinate and deliver system training sessions for new hires, existing staff, and system updates as needed for various applications (EHR, eLearning, etc.)
  • Work with Training Department to assist with delivering content for instructional materials, presentations, quick-reference guides, and e-learning tools.
  • Support go-live activities and on-site user assistance during system implementations or upgrades.

Qualifications:

Required Qualifications

  • Associate degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience.
  • Knowledge of clinical workflows and healthcare operations.
  • Strong written communication and technical documentation skills.
  • 2+ years of experience supporting EHR systems in a healthcare environment.
  • Experience with help desk ticketing systems and end-user support.
  • Experience developing and delivering training materials and presentations.
  • Proficiency with Microsoft Office Suite and collaboration tools.

Preferred Qualifications

  • Bachelor’s degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience.
  • Experience with EHR platforms including ePrescribing and eLabs management.
  • Familiarity with eLearning Management Systems, i.e. Relias
  • Familiarity with ITIL, knowledge management practices, or instructional design principles.
  • Experience supporting healthcare regulatory requirements including HIPAA compliance.

Key Skills & Competencies

  • Technical writing and documentation
  • Training facilitation and presentation skills
  • Problem-solving and critical thinking
  • Customer service and user support
  • EHR workflow analysis
  • Organization and time management
  • Communication and interpersonal skills
  • Attention to detail
  • Ability to manage multiple priorities in a fast-paced healthcare environment

Work Environment

  • Remote healthcare/clinical environment
  • Occasional after-hours support during upgrades or go-live events
  • Some onsite travel required for EHR implementations, go lives and end user trainings
  • Interaction with clinical, operational, and technical teams across the organization

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law.  EOE M/F/D/V

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