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Knowledge Base Jobs in New York (NOW HIRING)

Priceline.com LLC

Learning & Knowledge Associate

Norwalk, CT · Hybrid

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Write, edit, and maintain knowledge base articles in platforms such as Confluence and CARES * Translate complex topics into simple, usable content for agents and trainers * Apply technical writing ...

Notion Labs, Inc

CX Knowledge Architect

New York, NY · On-site

$136K - $160K/yr

This role exists to keep our internal knowledge base fresh as it scales-by designing durable information architecture and governance that keeps pace with frequent product change. What's different at ...

Priceline

Learning & Knowledge Associate

Norwalk, CT · Hybrid

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Write, edit, and maintain knowledge base articles in platforms such as Confluence and CARES * Translate complex topics into simple, usable content for agents and trainers * Apply technical writing ...

priceline.com LLC

Learning & Knowledge Associate

Norwalk, CT · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Write, edit, and maintain knowledge base articles in platforms such as Confluence and CARES * Translate complex topics into simple, usable content for agents and trainers * Apply technical writing ...

Playbook

Technical Writer

Hoboken, NJ · On-site

  • Medical

  • Retirement

  • PTO

About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

Contributing to the knowledge base and sharing insights with the team is an indicator of success • Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively ...

Playbook

Technical Writer

Hoboken, NJ · On-site

  • Medical

  • Retirement

  • PTO

About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...

Intellyk

Release Engineer

Jersey City, NJ · On-site

You will collaborate with cross-functional teams, handle incident triage, and contribute to knowledge base improvements. Responsibilities: * Customer Support: Provide first-level technical support to ...

Imprint

Sr. Manager of CX Enablement

New York, NY · On-site +1

$150K - $180K/yr

  • Medical

  • PTO

Completed a comprehensive knowledge base audit with defined ownership model between CS, engineering, and ops, including refresh SLAs in Zendesk * Designed and shipped a new QA framework that moves ...

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All JobsKnowledge Base JobsKnowledge Base Jobs in New York

Knowledge Base information

See New York salary details

$48.7K

$123.3K

$205.1K

How much do knowledge base jobs pay per year?

As of Aug 16, 2026, the average yearly pay for knowledge base in New York is $123,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,800.00 and $147,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in New York?

The most popular types of Knowledge Base jobs in New York are:

What are popular job titles related to Knowledge Base jobs in New York?

For Knowledge Base jobs in New York, the most frequently searched job titles are:

What job categories do people searching Knowledge Base jobs in New York look for?

The top searched job categories for Knowledge Base jobs in New York are:

Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,287 per year, or $59.3 per hour.

Clinical Knowledge Base & Systems Support Coordinator

The Child Center of NY, Inc.

Queens, NY • On-site

$55K - $75K/yr

Full-time

Re-posted 9 days ago

Job description

Reports to: Director, Information Systems
Summary
The Knowledge Base Coordinator is responsible for managing and maintaining the organization's system knowledge base including electronic health record (EHR), DocuSign and other 3rd party applications. In addition, this position is responsible for supporting the Help Desk by providing assistance through help desk functions, documentation and coordination of user education and training initiatives.
The ideal candidate combines strong technical documentation, oral and written skills along with customer service, problem-solving, and training experience in a healthcare environment.
Key Responsibilities:
Knowledge Base Management
  • Develop, organize, maintain, and update knowledge base articles, job aids, FAQs, workflow guides, and troubleshooting documentation.
  • Ensure documentation is accurate, current, user-friendly, and aligned with organizational policies and clinical workflows.
  • Create standardized templates for consistency across support materials.
  • Collaborate with help desk, project teams and clinical operations to document system changes, upgrades, and new workflows.
  • Maintain version control and archival processes for training and support documentation.

Help Desk Support
  • Provide Tier 1 and Tier 2 support for system issues including EHR and 3rd party applications, including troubleshooting, workflow, and access concerns.
  • Respond to help desk tickets, phone calls, and email inquiries in a timely and professional manner.
  • Escalate complex issues to appropriate IT, system or vendor support teams when necessary.
  • Track, document, and monitor support requests to ensure timely resolution and accurate reporting.
  • Assist with system testing and validation during upgrades, implementations, and optimization initiatives.
  • Identify recurring support issues and recommend workflow or training improvements.

End User Training & Education
  • Coordinate and deliver system training sessions for new hires, existing staff, and system updates as needed for various applications (EHR, eLearning, etc.)
  • Work with Training Department to assist with delivering content for instructional materials, presentations, quick-reference guides, and e-learning tools.
  • Support go-live activities and on-site user assistance during system implementations or upgrades.

Qualifications:
Required Qualifications
  • Associate degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience.
  • Knowledge of clinical workflows and healthcare operations.
  • Strong written communication and technical documentation skills.
  • 2+ years of experience supporting EHR systems in a healthcare environment.
  • Experience with help desk ticketing systems and end-user support.
  • Experience developing and delivering training materials and presentations.
  • Proficiency with Microsoft Office Suite and collaboration tools.

Preferred Qualifications
  • Bachelor's degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience.
  • Experience with EHR platforms including ePrescribing and eLabs management.
  • Familiarity with eLearning Management Systems, i.e. Relias
  • Familiarity with ITIL, knowledge management practices, or instructional design principles.
  • Experience supporting healthcare regulatory requirements including HIPAA compliance.

Key Skills & Competencies
  • Technical writing and documentation
  • Training facilitation and presentation skills
  • Problem-solving and critical thinking
  • Customer service and user support
  • EHR workflow analysis
  • Organization and time management
  • Communication and interpersonal skills
  • Attention to detail
  • Ability to manage multiple priorities in a fast-paced healthcare environment

Work Environment
  • Remote healthcare/clinical environment
  • Occasional after-hours support during upgrades or go-live events
  • Some onsite travel required for EHR implementations, go lives and end user trainings
  • Interaction with clinical, operational, and technical teams across the organization

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V

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