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Knowledge Base Jobs in New York (NOW HIRING)

Basis AI

Customer Experience Associate

Manhattan, NY · On-site

$18.25 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll be our customers' first line of defense, and you'll build the playbooks and knowledge base that scale support as our customer base grows. You'll be the person who turns every support ...

Barnard College

IT Analyst for Service Desk

New York, NY · On-site

$25 - $29/hr

Investigate user issues by reviewing prior tickets, internal documentation, knowledge base articles, and other relevant systems to ensure continuity and informed resolution. * Escalate complex issues ...

Barnard College

IT Analyst for Service Desk

New York, NY · On-site

$25 - $29/hr

Investigate user issues by reviewing prior tickets, internal documentation, knowledge base articles, and other relevant systems to ensure continuity and informed resolution. * Escalate complex issues ...

UPS US

BaSE Specialist

Maspeth, NY · On-site

$31.05 - $50.45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prepare and perform monthly audits and reports on facility/BASE mechanics. Qualifications ... related knowledge, skills, and education/training and a candidate's work experience. Hired ...

Justworks

Content Designer

New York, NY · On-site

Maintain and improve the health of our internal knowledge base by identifying outdated, duplicate, or incomplete content * Identify opportunities for improvements to our knowledge system and design ...

Third Bridge Group

Client Support Engineer

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Knowledge Base Ownership: Build and maintain the team's internal knowledge base, capturing learnings from every ticket resolved. Ensure common issues are documented so they can be resolved faster ...

United Parcel Service (UPS)

BaSE Specialist

Maspeth, NY

$31.05 - $50.45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prepare and perform monthly audits and reports on facility/BASE mechanics Qualifications ... related knowledge, skills, and education/training and a candidate's work experience. Hired ...

Grayers America Inc

Sales Assistant

Manhattan, NY · On-site

$20.50 - $27/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport ...

Grayers America Inc

Sales Assistant

Manhattan, NY

$20.50 - $27/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport ...

Michelsgaming

Call Center representative

Manhattan, NY · On-site

$17.75 - $22/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with ...

Michelsgaming

Call Center representative

New York, NY · On-site

$17.50 - $22/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with ...

Netflix

Sr. Product Support Specialist

New York, NY · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Analyze escalation and ticket patterns to identify knowledge gaps and prioritize what gets built into the agent's knowledge base next. * Collaborate with Engineering and Product to flag product bugs ...

Netflix

Sr. Product Support Specialist

New York, NY · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Analyze escalation and ticket patterns to identify knowledge gaps and prioritize what gets built into the agent's knowledge base next Collaborate with Engineering and Product to flag product bugs and ...

Michels Gaming

Call Center representative

New York, NY

$17.50 - $22/hr

... knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to ...

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Showing results 21-40

All JobsKnowledge Base JobsKnowledge Base Jobs in New York

Knowledge Base information

See New York salary details

$48.7K

$123.3K

$205.1K

How much do knowledge base jobs pay per year?

As of Aug 16, 2026, the average yearly pay for knowledge base in New York is $123,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,800.00 and $147,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in New York?

The most popular types of Knowledge Base jobs in New York are:

What are popular job titles related to Knowledge Base jobs in New York?

For Knowledge Base jobs in New York, the most frequently searched job titles are:

What job categories do people searching Knowledge Base jobs in New York look for?

The top searched job categories for Knowledge Base jobs in New York are:

Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,287 per year, or $59.3 per hour.

Customer Experience Associate

Basis AI

Manhattan, NY • On-site

$18.25 - $24.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About the Role

Basis is deployed with the top accounting firms in the country, and our customer base is growing fast. Our customers love what we've built with them — but as with any product, they naturally have questions. As ticket volume scales, we need someone who is the first voice our customers hear when they have a question, the connective tissue back to our product team, and a key partner to Deployed Intelligence when escalation is needed.

You'll come in as one of the first dedicated customer experience hires at Basis. You'll be our customers' first line of defense, and you'll build the playbooks and knowledge base that scale support as our customer base grows. You'll be the person who turns every support conversation into a signal that makes Basis better, and the partner who flags emerging issues to Deployed Intelligence and engineering before they become bigger problems. This is an opportunity to define what customer experience looks like at an AI-native company.

What You'll Do
  • Be Basis's first line of defense for customer questions. Triage and resolve tickets across different methods of communication, set the quality bar, and manage the customer experience end-to-end.
  • Create and maintain Basis's customer-facing knowledge base. Turn repeated questions into help articles, runbooks, and macros that compound over time.
  • Capture, tag, and document customer satisfaction. Route customer signal back to Deployed Intelligence. Tag tickets to themes, surface trends weekly, and make sure issues never sit unresolved.
  • Develop deep product expertise. Stay ahead of every Basis ship so you can resolve issues faster than anyone and help customers get more value from agents the day they go live.
What You'll Bring
  • A pattern-recognition and documentation instinct. You naturally turn repeated questions into scalable knowledge base content and runbooks that other people can use.
  • Excellent written communicator. Crisp, clear, professional, and warm in async channels. You write responses customers actually want to read.
  • Comfort with technical adjacency. You can read technical error messages, navigate logs, and debug an integration without needing engineering translation.
  • Bias to action and ownership. You move first, ask later, and bring back results that are better than what was asked of you.
  • High attention to detail. Our customers are accountants — they will notice every typo, off-by-one, and unclear instruction.
  • Sense of urgency. You treat every open ticket as a reflection of your shift
Bonus If You Have
  • Exposure to accounting, audit, or finance workflows — directly or as a customer-facing Support person at a tool that serves them.
What We Look For
  • Builder. Energized by creating the playbook of a function that doesn't exist yet. You don't wait for an assignment.
  • Pace. Basis ships fast. You keep up, hold the quality bar, and never use "things are moving quickly" as a reason something fell through the cracks.
  • Hands-on by preference. You'd rather personally resolve a hard ticket than delegate it.
  • Customer empathy. You see every ticket as an opportunity to deepen trust with someone whose job depends on getting the numbers right.
  • In-office. You prefer shouting across a room over a Slack message. This role is full-time in-office at our NYC HQ.
Benefits at Basis

We offer a competitive and thoughtful benefits package designed to support your physical, mental, and financial well-being:

  • Health & Wellness: Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
  • Time off: Unlimited PTO + 12 paid company holidays.
  • In-Office Perks: Daily meal stipends, a fully stocked kitchen, and $300 toward your custom desk setup.
  • Financial Benefits: Pre-tax commuter benefits and 401(k) retirement plan
  • Team Culture: Monthly office activities and frequent optional team happy hours.
  • Parental Leave

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