Seattle, WA · On-site
$35 - $40/hr
We should ask for the sample documents from the consultant regarding: • IT Support and Self‑Support knowledge base articles • Standard operating procedures (SOPs) • Work instructions and ...
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Seattle, WA · On-site
$35 - $40/hr
We should ask for the sample documents from the consultant regarding: • IT Support and Self‑Support knowledge base articles • Standard operating procedures (SOPs) • Work instructions and ...
AI-driven search, workflow automation, etc.) to maintain the knowledge base, dramatically reduce redundant inquiries, and enable employees to self-serve relevant information. * Mentor & Guide:
AI-driven search, workflow automation, etc.) to maintain the knowledge base, dramatically reduce redundant inquiries, and enable employees to self-serve relevant information. * Mentor & Guide:
Seattle, WA · On-site
The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich ... The base salary range for this position is listed below. Your Amazon package will include sign-on ...
Seattle, WA · On-site
The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich ... The base salary range for this position is listed below. Your Amazon package will include sign-on ...
Creates and edits Knowledge Base articles, team runbooks, the team websites, and other technical documentation. * Provides subject matter expertise (SME) input on monitoring and/or triage tools used ...
Creates and edits Knowledge Base articles, team runbooks, the team websites, and other technical documentation. * Provides subject matter expertise (SME) input on monitoring and/or triage tools used ...
Seattle, WA · On-site
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Seattle, WA · On-site
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Seattle, WA · On-site
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Seattle, WA · On-site
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Redmond, WA · On-site
Create supporting documents and knowledge base from testing results for further reference.
Redmond, WA · On-site
Create supporting documents and knowledge base from testing results for further reference.
Update knowledge base with troubleshooting guides and lessons learned * Identifying and driving repair items that result from outages * Candidate should have an excellent communication skill and ...
Update knowledge base with troubleshooting guides and lessons learned * Identifying and driving repair items that result from outages * Candidate should have an excellent communication skill and ...
Seattle, WA · On-site
$35.87/hr
Knowledge Base: Strong knowledge of injury prevention, physical exertion risks, and relevant treatment protocols. Interpersonal Skills: Ability to maintain a calm demeanor and demonstrate strong ...
Seattle, WA · On-site
$35.87/hr
Knowledge Base: Strong knowledge of injury prevention, physical exertion risks, and relevant treatment protocols. Interpersonal Skills: Ability to maintain a calm demeanor and demonstrate strong ...
Bellevue, WA · On-site
$26 - $32/hr
Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution * Active Directory account maintenance * Managing access to internal and external ...
Bellevue, WA · On-site
$26 - $32/hr
Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution * Active Directory account maintenance * Managing access to internal and external ...
Leverage knowledge base to help troubleshoot, identify and resolve systems issues; * Update knowledge base troubleshooting guides and lessons learned as required * Document incident fixes and make ...
Leverage knowledge base to help troubleshoot, identify and resolve systems issues; * Update knowledge base troubleshooting guides and lessons learned as required * Document incident fixes and make ...
Update knowledge base troubleshooting guides and lessons learned as required. * Document incident fixes and make recommendations to engineering team for system improvements for consideration in ...
Update knowledge base troubleshooting guides and lessons learned as required. * Document incident fixes and make recommendations to engineering team for system improvements for consideration in ...
Own the AP/IYP knowledge base - partnering with mechanism owners to maintain accurate documentation; codify planning definitions, policies, and procedures into a single searchable source. * Build and ...
Own the AP/IYP knowledge base - partnering with mechanism owners to maintain accurate documentation; codify planning definitions, policies, and procedures into a single searchable source. * Build and ...
Own the AP/IYP knowledge base - partnering with mechanism owners to maintain accurate documentation; codify planning definitions, policies, and procedures into a single searchable source. * Build and ...
Own the AP/IYP knowledge base - partnering with mechanism owners to maintain accurate documentation; codify planning definitions, policies, and procedures into a single searchable source. * Build and ...
Leverage knowledge base to help troubleshoot, identify and resolve systems issues; * Update knowledge base troubleshooting guides and lessons learned as required * Document incident fixes and make ...
Leverage knowledge base to help troubleshoot, identify and resolve systems issues; * Update knowledge base troubleshooting guides and lessons learned as required * Document incident fixes and make ...
Leverage knowledge base to help troubleshoot, identify and resolve systems issues; * Update knowledge base troubleshooting guides and lessons learned as required * Document incident fixes and make ...
Leverage knowledge base to help troubleshoot, identify and resolve systems issues; * Update knowledge base troubleshooting guides and lessons learned as required * Document incident fixes and make ...
$80K - $132K/yr
Drive programmanagement,project managementand knowledge base via JIRA and Confluence * Develop andmaintainstandard operating procedures, knowledge base content, and training materials to drive ...
$80K - $132K/yr
Drive programmanagement,project managementand knowledge base via JIRA and Confluence * Develop andmaintainstandard operating procedures, knowledge base content, and training materials to drive ...
Seattle, WA · On-site
$32.69 - $40.86/hr
You will also be responsible for maintaining our knowledge base and ensuring that it is up-to-date and accurate. You will identify opportunities for continuous learning for the team and help ...
Seattle, WA · On-site
$32.69 - $40.86/hr
You will also be responsible for maintaining our knowledge base and ensuring that it is up-to-date and accurate. You will identify opportunities for continuous learning for the team and help ...
Seattle, WA · On-site
$32.69 - $40.86/hr
You will also be responsible for maintaining our knowledge base and ensuring that it is up-to-date and accurate. You will identify opportunities for continuous learning for the team and help ...
Seattle, WA · On-site
$32.69 - $40.86/hr
You will also be responsible for maintaining our knowledge base and ensuring that it is up-to-date and accurate. You will identify opportunities for continuous learning for the team and help ...
Seattle, WA · On-site
$32.69 - $40.86/hr
You will also be responsible for maintaining our knowledge base and ensuring that it is up-to-date and accurate. You will identify opportunities for continuous learning for the team and help ...
Seattle, WA · On-site
$32.69 - $40.86/hr
You will also be responsible for maintaining our knowledge base and ensuring that it is up-to-date and accurate. You will identify opportunities for continuous learning for the team and help ...
$50.6K - $65.4K
6% of jobs
$65.4K - $80.2K
5% of jobs
$80.2K - $95K
1% of jobs
$100.1K is the 25th percentile. Wages below this are outliers.
$95K - $109.8K
36% of jobs
The median wage is $111.8K / yr.
$109.8K - $124.6K
12% of jobs
$124.6K - $139.4K
11% of jobs
$145.1K is the 75th percentile. Wages above this are outliers.
$139.4K - $154.2K
12% of jobs
$154.2K - $169K
8% of jobs
$169K - $183.8K
3% of jobs
$183.8K - $198.6K
3% of jobs
$198.6K - $213.4K
3% of jobs
$50.6K
$128.2K
$213.4K
A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.
To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.
A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.
$35 - $40/hr
Contractor
Re-posted 18 days ago
Technical writer MUST have experience with:
• Published and maintained IT Support and Self‑Support knowledge articles in Sound Transit‑approved tools and formats (e.g., ServiceNow Knowledge, SharePoint, Word).
• Updated documentation reflecting changes to tools, processes, services, or operational practices.
• Recurring employee‑facing IT knowledge content (e.g., monthly IT Tips) published to the agency intranet, as requested.
• Documentation that supports onboarding, operational consistency, and effective issue resolution across IT Support Services.
We should ask for the sample documents from the consultant regarding:
• IT Support and Self‑Support knowledge base articles
• Standard operating procedures (SOPs)
• Work instructions and process documentation
• Reference guides and how‑to materials
• Employee‑facing “IT Tips” or similar informational articles published to the agency intranet (HUB)
Sourced by ZipRecruiter
SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.
It services
51 - 200 Employees
Irving, TX, US
2021
