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Knowledge Base Manager Jobs in Seattle, WA (NOW HIRING)

Boeing

Supply Base Management Specialist

Everett, WA · On-site

As an integral member of the Work Movement team, the Project Manager will provide support to ... supply chain knowledge, with a focus on development programs, customer introductions, and ...

Boeing

Supply Base Management Specialist

Everett, WA · On-site

As an integral member of the Work Movement team, the Project Manager will provide support to ... supply chain knowledge, with a focus on development programs, customer introductions, and ...

Boeing

Supply Base Management Specialist

Renton, WA · On-site

As an integral member of the Work Movement team, the Project Manager will provide support to ... supply chain knowledge, with a focus on development programs, customer introductions, and ...

Amazon

Ontologist, Product Knowledge

Seattle, WA · On-site

... and manage ambiguity - Proven track record of strong communication and interpersonal skills ... The base salary range for this position is listed below. Your Amazon package will include sign-on ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Seattle, WA

Knowledge Base Manager information

See Seattle, WA salary details

$28K

$68K

$132.5K

How much do knowledge base manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for knowledge base manager in Seattle, WA is $68,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,300.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Seattle, WA? For Knowledge Base Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Seattle, WA look for? The top searched job categories for Knowledge Base Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Knowledge Base Manager jobs? Cities near Seattle, WA with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $68,007 per year, or $32.7 per hour.

Request for IT Knowledge Management & Technical Writing Services

SmartIPlace

Seattle, WA • On-site

$35 - $40/hr

Contractor

Re-posted 10 days ago

Job description

Technical writer MUST have experience with:

•             Published and maintained IT Support and Self‑Support knowledge articles in Sound Transit‑approved tools and formats (e.g., ServiceNow Knowledge, SharePoint, Word).

•             Updated documentation reflecting changes to tools, processes, services, or operational practices.

•             Recurring employee‑facing IT knowledge content (e.g., monthly IT Tips) published to the agency intranet, as requested.

•             Documentation that supports onboarding, operational consistency, and effective issue resolution across IT Support Services.

 

We should ask for the sample documents from the consultant regarding:

•             IT Support and Self‑Support knowledge base articles

•             Standard operating procedures (SOPs)

•             Work instructions and process documentation

•             Reference guides and how‑to materials

•             Employee‑facing “IT Tips” or similar informational articles published to the agency intranet (HUB)

Smart-iPlace logo

About Smart-iPlace

Sourced by ZipRecruiter

SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Irving, TX, US

Year founded

2021

Social media

Facebook

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