Seattle, WA · On-site
$35 - $40/hr
We should ask for the sample documents from the consultant regarding: * IT Support and Self‑Support knowledge base articles * Standard operating procedures (SOPs) * Work instructions and process ...
Quick apply
Seattle, WA · On-site
$35 - $40/hr
We should ask for the sample documents from the consultant regarding: * IT Support and Self‑Support knowledge base articles * Standard operating procedures (SOPs) * Work instructions and process ...
The role maintains the knowledge base that documents how AI is being used firm-wide and keeps training content and resources current to support both. As a member of the Data & AI team, this role ...
The role maintains the knowledge base that documents how AI is being used firm-wide and keeps training content and resources current to support both. As a member of the Data & AI team, this role ...
The role maintains the knowledge base that documents how AI is being used firm-wide and keeps training content and resources current to support both. As a member of the Data & AI team, this role ...
The role maintains the knowledge base that documents how AI is being used firm-wide and keeps training content and resources current to support both. As a member of the Data & AI team, this role ...
The role maintains the knowledge base that documents how AI is being used firm-wide and keeps training content and resources current to support both. As a member of the Data & AI team, this role ...
The role maintains the knowledge base that documents how AI is being used firm-wide and keeps training content and resources current to support both. As a member of the Data & AI team, this role ...
The role maintains the knowledge base that documents how AI is being used firm-wide and keeps training content and resources current to support both. As a member of the Data & AI team, this role ...
The role maintains the knowledge base that documents how AI is being used firm-wide and keeps training content and resources current to support both. As a member of the Data & AI team, this role ...
Seattle, WA · On-site
The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich ... The base salary range for this position is listed below. Your Amazon package will include sign-on ...
Seattle, WA · On-site
The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich ... The base salary range for this position is listed below. Your Amazon package will include sign-on ...
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Seattle, WA · On-site
The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich ... The base salary range for this position is listed below. Your Amazon package will include sign-on ...
Seattle, WA · On-site
The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich ... The base salary range for this position is listed below. Your Amazon package will include sign-on ...
Seattle, WA · On-site
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Seattle, WA · On-site
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Seattle, WA · On-site
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Seattle, WA · On-site
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Responsibilities Support the Knowledge Base and Copilot project delivery and organizational transition by accelerating documentation and process development efforts within the business. Overview Our ...
Responsibilities Support the Knowledge Base and Copilot project delivery and organizational transition by accelerating documentation and process development efforts within the business. Overview Our ...
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
... base We are committed to furthering our culture of inclusion, offering continuous access to ... knowledge sharing.
Responsibilities Support the Knowledge Base and Copilot project delivery and organizational transition by accelerating documentation and process development efforts within the business. Overview Our ...
Responsibilities Support the Knowledge Base and Copilot project delivery and organizational transition by accelerating documentation and process development efforts within the business. Overview Our ...
Responsibilities Support the Knowledge Base and Copilot project delivery and organizational transition by accelerating documentation and process development efforts within the business. Overview Our ...
Responsibilities Support the Knowledge Base and Copilot project delivery and organizational transition by accelerating documentation and process development efforts within the business. Overview Our ...
Redmond, WA · On-site
Create supporting documents and knowledge base from testing results for further reference.
Redmond, WA · On-site
Create supporting documents and knowledge base from testing results for further reference.
Kent, WA · On-site +1
$110K - $195K/yr
Own and maintain the Boltline knowledge base and ensure documentation remains accurate as the product evolves Qualifications * Experience producing high-quality technical documentation, tutorials, or ...
New
Kent, WA · On-site +1
$110K - $195K/yr
Own and maintain the Boltline knowledge base and ensure documentation remains accurate as the product evolves Qualifications * Experience producing high-quality technical documentation, tutorials, or ...
New
Seattle, WA · On-site
$35.87/hr
Knowledge Base: Strong knowledge of injury prevention, physical exertion risks, and relevant treatment protocols. Interpersonal Skills: Ability to maintain a calm demeanor and demonstrate strong ...
Seattle, WA · On-site
$35.87/hr
Knowledge Base: Strong knowledge of injury prevention, physical exertion risks, and relevant treatment protocols. Interpersonal Skills: Ability to maintain a calm demeanor and demonstrate strong ...
Redmond, WA · On-site
Leverage knowledge base to help troubleshoot, identify and resolve systems issues; * Update knowledge base troubleshooting guides and lessons learned as required * Document incident fixes and make ...
Redmond, WA · On-site
Leverage knowledge base to help troubleshoot, identify and resolve systems issues; * Update knowledge base troubleshooting guides and lessons learned as required * Document incident fixes and make ...
Maintain IT documentation, knowledge base articles, setup guides, and user instructions. 2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau ...
Maintain IT documentation, knowledge base articles, setup guides, and user instructions. 2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau ...
Renton, WA · On-site
$36 - $41/hr
Maintain IT documentation, knowledge base articles, setup guides, and user instructions. 2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau ...
Quick apply
Renton, WA · On-site
$36 - $41/hr
Maintain IT documentation, knowledge base articles, setup guides, and user instructions. 2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau ...
$49.8K - $64.4K
6% of jobs
$64.4K - $79K
5% of jobs
$79K - $93.5K
1% of jobs
$98.5K is the 25th percentile. Wages below this are outliers.
$93.5K - $108.1K
36% of jobs
The median wage is $110.1K / yr.
$108.1K - $122.6K
12% of jobs
$122.6K - $137.2K
11% of jobs
$142.8K is the 75th percentile. Wages above this are outliers.
$137.2K - $151.8K
12% of jobs
$151.8K - $166.3K
8% of jobs
$166.3K - $180.9K
3% of jobs
$180.9K - $195.4K
3% of jobs
$195.4K - $210K
3% of jobs
$49.8K
$126.2K
$210K
To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.
A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.
$35 - $40/hr
Contractor
Re-posted 12 days ago
Technical writer MUST have experience with:
• Published and maintained IT Support and Self‑Support knowledge articles in Sound Transit‑approved tools and formats (e.g., ServiceNow Knowledge, SharePoint, Word).
• Updated documentation reflecting changes to tools, processes, services, or operational practices.
• Recurring employee‑facing IT knowledge content (e.g., monthly IT Tips) published to the agency intranet, as requested.
• Documentation that supports onboarding, operational consistency, and effective issue resolution across IT Support Services.
We should ask for the sample documents from the consultant regarding:
• IT Support and Self‑Support knowledge base articles
• Standard operating procedures (SOPs)
• Work instructions and process documentation
• Reference guides and how‑to materials
• Employee‑facing “IT Tips” or similar informational articles published to the agency intranet (HUB)
Sourced by ZipRecruiter
SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.
It services
51 - 200 Employees
Irving, TX, US
2021
