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Knowledge Base Jobs in Redmond, WA (NOW HIRING)

Stoke Space

Product Enablement Lead - Boltline

Kent, WA · On-site

Own and maintain the Boltline knowledge base and ensure documentation remains accurate as the product evolves Qualifications * Experience producing high-quality technical documentation, tutorials, or ...

New

Amazon

Data Scientist, WW Ops FP&A

Bellevue, WA · On-site

As we expand our scope into Generative AI, we are building a sophisticated, LLM-powered Finance Knowledge Base to streamline decision-making. We are seeking a strong Data Scientist II to drive the ...

LanceSoft Inc

UI Developer

Seattle, WA

$57 - $74/hr

Consider our unique 'keep apace' operational culture, the spirited lot of hand-picked professionals, our 'up-to-the-minute' knowledge base, together they form a dynamic mix of value-generating ...

Boeing

Supply Base Management Specialist

Renton, WA · On-site

Supply Base Management Specialist Company: The Boeing Company Boeing Commercial Airplanes (BCA) is ... supply chain knowledge, with a focus on development programs, customer introductions, and ...

Boeing

Supply Base Management Specialist

Renton, WA · On-site

Supply Base Management Specialist Company: The Boeing Company Boeing Commercial Airplanes (BCA) is ... supply chain knowledge, with a focus on development programs, customer introductions, and ...

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Showing results 21-40

All JobsKnowledge Base JobsKnowledge Base Jobs in Redmond, WA

Knowledge Base information

See Redmond, WA salary details

$49.8K

$126.2K

$210K

How much do knowledge base jobs pay per year?

As of Aug 8, 2026, the average yearly pay for knowledge base in Redmond, WA is $126,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $151,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What cities near Redmond, WA are hiring for Knowledge Base jobs? Cities near Redmond, WA with the most Knowledge Base job openings:
Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $126,207 per year, or $60.7 per hour.

Information Technology (IT) Help Desk Specialist

Harper Engineering Company

Renton, WA • On-site

Full-time

Posted 12 days ago

Job description

Job Type
Full-time
Description
Job Summary:
The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information technology systems. This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software, operating systems, user accounts, peripherals, networking, backups, inventory, IT training, and continuous improvement of IT support processes while maintaining a professional and service-oriented attitude.
Essential Job Duties:
1. Manage JIRA support tickets with accurate status, troubleshooting notes, resolutions, and follow-up actions. Provide timely end-user support in person, by phone, email, remote tools, and the approved ticketing process.
2. Install, configure, deploy, maintain, and troubleshoot computers, mobile devices, printers, peripherals, conference room equipment, and other IT assets.
3. Resolve common hardware, software, OS, application, network, VPN, printer, email, access, and account issues across Windows, Mac, and Linux.
4. Support user accounts, password resets, access requests, group updates, and identity tasks in Microsoft Entra ID and Active Directory.
5. Support IT security by following access control, endpoint protection, patching, phishing awareness, data handling, incident reporting, and least-privilege practices.
6. Monitor backups, recovery processes, endpoint health, software updates, and routine operational checks as assigned.
Secondary Duties:
1. Documentation: Maintain IT documentation, knowledge base articles, setup guides, and user instructions.
2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau, SQL, Python, or API tasks as assigned.
3. Process Improvement: Support JIRA improvements and recommend practical updates to IT tools, processes, security practices, and user experience.
4. Other IT Support: Support assigned IT initiatives, security operations, equipment moves, onboarding, offboarding, vendor coordination, and related operational tasks.
Requirements
Job Qualifications:
Minimum
1. Relevant education, experience, certifications, or multifunctional IT experience for a junior support role.
2. Strong verbal and written communication, including explaining technical topics to non-technical users.
3. Professional interpersonal skills and discretion with sensitive or confidential information.
4. Strong organization, time management, follow-through, attention to detail, and ability to manage multiple tickets.
5. Working knowledge of Microsoft Entra ID, Active Directory, Microsoft Office, Windows, Mac, Linux, business applications, hardware, software, networking, printers, and peripherals.
6. Strong troubleshooting, problem-solving, documentation, and root-cause analysis skills.
7. Ability to work independently and on a team, follow procedures, seek help, and escalate appropriately.
8. Ability to communicate professionally in English with employees at all levels.
Preferred
1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Knowledge of IT security best practices, endpoint protection, phishing awareness, access control, and incident reporting.
3. Experience with JIRA, service desk workflows, IT asset management, remote support tools, endpoint management, or knowledge base systems.
4. Familiarity with data analytics tools such as Power BI, Tableau, SQL, Python, API integrations, or similar tools.
5. Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, ITIL Foundation, or equivalent training.
Physical Requirements:
1. Occasional kneeling, pulling, pushing, reaching, crawling under desks, cable handling, and carrying equipment as related to IT support work.
2. Must be able to lift up to 25 pounds at times.
3. May require weekend work, after-hours support, scheduled maintenance windows, or urgent response as business needs require.

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