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Knowledge Base Jobs in Michigan (NOW HIRING)

LEONI

IT Operations Specialist

Troy, MI

Company Description LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and EUR 3.9

LEONI

IT Operations Specialist

Troy, MI

Company Description LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and

LEONI

IT Operations Specialist

Troy, MI · On-site

Company Description LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and EUR 3.9

Samprasoft

Service Desk Analyst

Grand Rapids, MI · On-site

$19 - $26/hr

Service Desk Analyst We are seeking a skilled and motivated Service Desk Analyst with experience in utilizing ServiceNow, and proficient troubleshooting skills. The successful candidate will play a

Professional Moving & Storage

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: *

Covista

Part Time Clinical Nursing Instructor

Troy, MI

$37.25 - $50.75/hr

Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the

Covista

Part Time Clinical Nursing Instructor

Troy, MI · On-site

$37.25 - $50.75/hr

Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the

Covista

Part Time Clinical Nursing Instructor

Troy, MI · On-site

$37.25 - $50.75/hr

Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the

Covista

Part Time Clinical Nursing Instructor

Troy, MI

$37.25 - $50.75/hr

Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the

Covista

Fundamental Part Time Clinical Instructor

Troy, MI

$37.25 - $50.75/hr

Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the

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Showing results 1-20

All JobsKnowledge Base JobsKnowledge Base Jobs in Michigan

Knowledge Base information

See Michigan salary details

$38.8K

$98.2K

$163.4K

How much do knowledge base jobs pay per year?

As of Jun 26, 2026, the average yearly pay for knowledge base in Michigan is $98,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,100.00 and $117,700.00 per year, depending on experience, location, and employer.

Which 3 jobs will survive AI?

Knowledge Base roles, such as technical writers, customer support specialists, and trainers, are likely to persist as they require complex communication, empathy, and contextual understanding that AI cannot fully replicate. These jobs often involve interpreting nuanced information, managing relationships, and adapting to new knowledge, making them more resilient to automation. Skills in critical thinking, problem-solving, and domain expertise will continue to be valuable in these roles.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A knowledge base specialist can potentially earn $10,000 a month by developing expertise in technical writing, content creation, or customer support, often through freelance work or remote positions. Building skills in writing, research, and using tools like content management systems can help increase earning potential without a degree, especially with experience and a strong portfolio.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or consulting. These jobs typically involve problem-solving, data analysis, and the use of tools such as databases or software to support decision-making and innovation.

What professions make 200,000 a year without a degree?

Professions such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree. Success in these roles often depends on experience, skills, licensing, or certifications rather than formal education. High-performance sales roles and specialized trades may also reach this income level with experience and effort.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in Michigan? The most popular types of Knowledge Base jobs in Michigan are:
What are popular job titles related to Knowledge Base jobs in Michigan? For Knowledge Base jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Michigan look for? The top searched job categories for Knowledge Base jobs in Michigan are:
Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 79% Full Time, 10% Part Time, 2% Temporary, 5% Contract, and 2% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $98,220 per year, or $47.2 per hour.

IT Operations Specialist

LEONI

Troy, MI

Full-time

Posted 22 days ago

Job description

Company Description

LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and EUR 3.9 billion in sales in 2025, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.

We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.

Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.

Job Description

We are looking for an IT Specialist, responsible to receive incoming tickets independent from the communication channel, performs high-level analysis and qualification of the ticket and ensures that the tickets are solved or routed right according to the next level of support.

Candidates should be able to:

  • Responds to incoming calls / mails / chats / Self-service portal contacts / service requests based on GSD standards
  • Diagnoses and resolve issues with the help of developed knowledge and knowledge base
  • Cold / Warm transfer of unresolved Tickets to higher Levels
  • Asks additional questions to End User if requested by higher Levels
  • Accurate recording of issues in the ITSM Ticketing Tool of Customer and assigns to the appropriate team for execution
  • Handles incoming user / access permission request as well as other service requests until execution
  • Identifies tickets for Knowledge base
  • Maintain and support a high availability of Data Center infrastructure
  • Supports users with extended knowledge to resolve Tickets in the specific knowledge area. (E.g. SAP, Microsoft Office, VPN, Exchange, Cisco Collaboration Platform, Mobile Devices)
  • Performs ticket analyzes (second level) including information requests to the end user
  • Solves tickets and communicates solution description / Knowledge base article
  • Handles Non-Standard Service Requests on expert level
  • Determines the quality and completeness of ticket’s transferred
Qualifications

Qualifications:

  • Bachelor’s degree of Information System Management or related
  • 2+ years of prior Helpdesk experience
  • Preferred ITIL Foundation Certification
  • Excellent communication skills in English (Both written and verbal)

We offer:

All the benefits of a top employer committed to further development, intercultural exchange and innovation.

Self-determined and flexible working and home office options


Additional Information

Benefit offerings to be discussed throughout interview process.

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. 

LEONI Wiring Systems, Inc.