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Knowledge Base Jobs in Michigan (NOW HIRING)

Corporate Services

Trainer - Contact Center

Detroit, MI · On-site

This individual will also be responsible for developing and maintaining a real-time knowledge base. EDUCATION/EXPERIENCE REQUIRED: * Bachelor's Degree, preferred. * Five (5) years of experience in a ...

Community Pharmacy

FT - Customer Service Rep

Warren, MI · On-site

$15 - $20.50/hr

Develop and maintain a knowledge base of the evolving products and services * Visit doctor offices throughout the day * Make deliveries * Assist the pharmacist with daily tasks * Have great ...

EliteCare Nursing

RN & LPN Home Care

Muskegon, MI · On-site

$55K - $90K/yr

Maintains knowledge base by participating in continuing education. RN/LPN Work Requirements: * Education and Experience: * * Current nursing license with at least one year of experience in nursing.

HTC Global Services

Service Desk - IT Healthcare (PT)

Troy, MI · On-site

$19.25 - $26.25/hr

Routinely contribute to the Clinical Knowledge Base. * Provide accurate and creative solutions to user issues of moderate complexity to support productivity. * Maintain current knowledge of relevant ...

Recar

IT Support Specialist

Troy, MI

$64K - $84K/yr

Create and update documentation, user manuals, and knowledge base articles. * Troubleshooting and Diagnosis : Diagnose hardware and software problems using diagnostic tools and problem-solving ...

EliteCare Nursing

LPN RN Homecare

Grand Rapids, MI · On-site

$55K - $90K/yr

Maintains knowledge base by participating in continuing education. RN/LPN Work Requirements: * Education and Experience: * Current nursing license with at least one year of experience in nursing.

Slate Auto

IT Support Specialist

Troy, MI · On-site

$64K - $84K/yr

Create and update documentation, user manuals, and knowledge base articles. * Troubleshooting and Diagnosis : Diagnose hardware and software problems using diagnostic tools and problem-solving ...

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All JobsKnowledge Base JobsKnowledge Base Jobs in Michigan

Knowledge Base information

See Michigan salary details

$38.8K

$98.2K

$163.4K

How much do knowledge base jobs pay per year?

As of Jun 26, 2026, the average yearly pay for knowledge base in Michigan is $98,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,100.00 and $117,700.00 per year, depending on experience, location, and employer.

Which 3 jobs will survive AI?

Knowledge Base roles, such as technical writers, customer support specialists, and trainers, are likely to persist as they require complex communication, empathy, and contextual understanding that AI cannot fully replicate. These jobs often involve interpreting nuanced information, managing relationships, and adapting to new knowledge, making them more resilient to automation. Skills in critical thinking, problem-solving, and domain expertise will continue to be valuable in these roles.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A knowledge base specialist can potentially earn $10,000 a month by developing expertise in technical writing, content creation, or customer support, often through freelance work or remote positions. Building skills in writing, research, and using tools like content management systems can help increase earning potential without a degree, especially with experience and a strong portfolio.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or consulting. These jobs typically involve problem-solving, data analysis, and the use of tools such as databases or software to support decision-making and innovation.

What professions make 200,000 a year without a degree?

Professions such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree. Success in these roles often depends on experience, skills, licensing, or certifications rather than formal education. High-performance sales roles and specialized trades may also reach this income level with experience and effort.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in Michigan? The most popular types of Knowledge Base jobs in Michigan are:
What are popular job titles related to Knowledge Base jobs in Michigan? For Knowledge Base jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Michigan look for? The top searched job categories for Knowledge Base jobs in Michigan are:
Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 79% Full Time, 10% Part Time, 2% Temporary, 5% Contract, and 2% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $98,220 per year, or $47.2 per hour.
Trainer - Contact Center

Trainer - Contact Center

Henry Ford Health System

Detroit, MI • On-site

Full-time

Posted 5 days ago

Henry Ford Health rating

7.0

Company rating: 7.0 out of 10

Based on 545 frontline employees who took The Breakroom Quiz

406th of 876 rated healthcare providers

Job description

The Contact Center Trainer is responsible for delivering instructor- led training classes to new and existing Contact Center Advocates, assisting in curriculum development, and assisting with successful integration of new program and product policies and procedures into the contact center environment. This individual will also be responsible for developing and maintaining a real-time• knowledge base.
EDUCATION/EXPERIENCE REQUIRED:
  • Bachelor's Degree, preferred.
  • Five (5) years of experience in a contact center environment.
  • Two to three (2-3) years of classroom training and/or OTJ training experience.
  • Experience with multi-media (audio, video, web-based systems) and MS Office programs (Excel, Word, PowerPoint) required; HTML knowledge, preferred.
  • Position requires strong planning, facilitation and public speaking skills.
  • Must be self-directed, organized and project a professional image.
  • Strong ability to handle multiple priorities and projects concurrently.
  • Possess a high level of demonstrated accountability with prior positions.
  • Ability to adhere to a strict attendance and punctuation policy.
  • Excellent verbal and written communication and analytical skill with a strong attention to detail.

What Henry Ford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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