IT Help Desk Agent
Novi, MI · On-site
$16 - $20.50/hr
Job Summary : Learning Care Group is a dedicated community focused on caring for children and families, as well as supporting its team members. The L1 Help Desk Agent serves as the first point of
IT Help Desk Agent
Novi, MI · On-site
$16 - $20.50/hr
Job Summary : Learning Care Group is a dedicated community focused on caring for children and families, as well as supporting its team members. The L1 Help Desk Agent serves as the first point of
Base Calibration Engineer
Auburn Hills, MI · On-site
$90K - $120K/yr
Must Have Technical/Functional Skills • Minimum of 3 years of prior vehicle engine calibration experience • Fundamental knowledge of internal combustion engines and powertrain calibration • Working
Base Calibration Engineer
Auburn Hills, MI · On-site
$90K - $120K/yr
Must Have Technical/Functional Skills • Minimum of 3 years of prior vehicle engine calibration experience • Fundamental knowledge of internal combustion engines and powertrain calibration • Working
Fundamental Part Time Clinical Instructor
Troy, MI · On-site
$37.25 - $50.75/hr
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the
Fundamental Part Time Clinical Instructor
Troy, MI · On-site
$37.25 - $50.75/hr
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the
Virtual Customer Service Representative(Work from Home)
Detroit, MI · On-site
$14.75 - $20/hr
We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Virtual Customer Service Representative(Work from Home)
Detroit, MI · On-site
$14.75 - $20/hr
We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Company Description Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency
Company Description Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency
Position: Paraprofessional Location: District Wide Hourly Rate: $25.00 per hour Starting Date: Immediately Qualifications: * Have at least 60 semester hours or have a passing score of 460 is required
Position: Paraprofessional Location: District Wide Hourly Rate: $25.00 per hour Starting Date: Immediately Qualifications: * Have at least 60 semester hours or have a passing score of 460 is required
Virtual Customer Service Representative
Detroit, MI · On-site
$14.75 - $20/hr
We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Virtual Customer Service Representative
Detroit, MI · On-site
$14.75 - $20/hr
We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Base Calibration Engineer
Auburn Hills, MI · On-site
$90K - $120K/yr
Must Have Technical/Functional Skills • Minimum of 3 years of prior vehicle engine calibration experience • Fundamental knowledge of internal combustion engines and powertrain calibration • Working
Base Calibration Engineer
Auburn Hills, MI · On-site
$90K - $120K/yr
Must Have Technical/Functional Skills • Minimum of 3 years of prior vehicle engine calibration experience • Fundamental knowledge of internal combustion engines and powertrain calibration • Working
Company Description Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency
Company Description Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency
Part Time Clinical Nursing Faculty
$38.75 - $53/hr
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the
Quick apply
Part Time Clinical Nursing Faculty
$38.75 - $53/hr
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the
Part Time Clinical Nursing Faculty
Detroit, MI · On-site
$38.75 - $53/hr
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the
Part Time Clinical Nursing Faculty
Detroit, MI · On-site
$38.75 - $53/hr
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the
Part Time Clinical Nursing Faculty
$38.75 - $53/hr
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the
Part Time Clinical Nursing Faculty
$38.75 - $53/hr
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the
Paraprofessional
Harper Woods, MI · On-site
$25/hr
Position Type: Support Staff/Paraprofessional Date Posted: 9/29/2022 Location: Harper Woods School District District: Harper Woods School DistrictPosition: Paraprofessional Location: District Wide
Paraprofessional
Harper Woods, MI · On-site
$25/hr
Position Type: Support Staff/Paraprofessional Date Posted: 9/29/2022 Location: Harper Woods School District District: Harper Woods School DistrictPosition: Paraprofessional Location: District Wide
Job Summary: Brunswick Bowling Products is growing its Technical Support Team to keep pace with the rapidly expanding Bowling and Family Entertainment industry worldwide. Our Technical Support Team
New
Job Summary: Brunswick Bowling Products is growing its Technical Support Team to keep pace with the rapidly expanding Bowling and Family Entertainment industry worldwide. Our Technical Support Team
New
Job Summary: Brunswick Bowling Products is growing its Technical Support Team to keep pace with the rapidly expanding Bowling and Family Entertainment industry worldwide. Our Technical Support Team
New
Job Summary: Brunswick Bowling Products is growing its Technical Support Team to keep pace with the rapidly expanding Bowling and Family Entertainment industry worldwide. Our Technical Support Team
New
Knowledge Base information
See Michigan salary details
$38.8K - $50.1K
6% of jobs
$50.1K - $61.4K
5% of jobs
$61.4K - $72.8K
1% of jobs
$76.7K is the 25th percentile. Wages below this are outliers.
$72.8K - $84.1K
36% of jobs
The median wage is $85.7K / yr.
$84.1K - $95.4K
12% of jobs
$95.4K - $106.8K
11% of jobs
$111.1K is the 75th percentile. Wages above this are outliers.
$106.8K - $118.1K
12% of jobs
$118.1K - $129.4K
8% of jobs
$129.4K - $140.8K
3% of jobs
$140.8K - $152.1K
3% of jobs
$152.1K - $163.4K
3% of jobs
$38.8K
$98.2K
$163.4K
How much do knowledge base jobs pay per year?
As of Jun 26, 2026, the average yearly pay for knowledge base in Michigan is $98,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,100.00 and $117,700.00 per year, depending on experience, location, and employer.
Which 3 jobs will survive AI?
Knowledge Base roles, such as technical writers, customer support specialists, and trainers, are likely to persist as they require complex communication, empathy, and contextual understanding that AI cannot fully replicate. These jobs often involve interpreting nuanced information, managing relationships, and adapting to new knowledge, making them more resilient to automation. Skills in critical thinking, problem-solving, and domain expertise will continue to be valuable in these roles.
What are the typical daily responsibilities of a Knowledge Base Specialist?
A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.
What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?
To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.
How to make 10000 a month with no degree?
A knowledge base specialist can potentially earn $10,000 a month by developing expertise in technical writing, content creation, or customer support, often through freelance work or remote positions. Building skills in writing, research, and using tools like content management systems can help increase earning potential without a degree, especially with experience and a strong portfolio.
What are knowledge-based jobs?
Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or consulting. These jobs typically involve problem-solving, data analysis, and the use of tools such as databases or software to support decision-making and innovation.
What professions make 200,000 a year without a degree?
Professions such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree. Success in these roles often depends on experience, skills, licensing, or certifications rather than formal education. High-performance sales roles and specialized trades may also reach this income level with experience and effort.
What does a Knowledge Base job involve?
A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.
What are the most commonly searched types of Knowledge Base jobs in Michigan? The most popular types of Knowledge Base jobs in Michigan are:
What are popular job titles related to Knowledge Base jobs in Michigan? For Knowledge Base jobs in Michigan, the most frequently searched job titles are:
- Overnight Remote Help Desk Technician
- Assistant Life Support Technician
- It Help Desk Technician
- Senior Help Desk Technician
- Remote Independent Contractor Help Desk Technician
- Senior Nmci Help Desk
- Part Time Remote Help Desk Technician
- No Experience Help Desk Technician
- 2Nd Shift Help Desk Technician
- Remote Junior Help Desk Technician
What job categories do people searching Knowledge Base jobs in Michigan look for? The top searched job categories for Knowledge Base jobs in Michigan are:
Learning Care Group rating
5.3
Based on 110 frontline employees who took The Breakroom Quiz
9th of 20 rated daycare providers
Job description
Job Summary:
Learning Care Group is a dedicated community focused on caring for children and families, as well as supporting its team members. The L1 Help Desk Agent serves as the first point of contact for technical assistance, responsible for providing effective support for hardware, software, and network-related issues, while ensuring customer satisfaction and maintaining ownership of support tickets.
Responsibilities:
• Serve as the primary point of contact for all inbound technical support requests via phone, email, chat, and ticketing portal.
• Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing system (e.g., ServiceNow, Jira, or Zendesk).
• Diagnose and resolve common technical issues including password resets and account unlocks, hardware and peripheral troubleshooting, software installation and configuration, VPN and remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi connectivity problems.
• Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve issues efficiently and consistently.
• Escalate unresolved or complex tickets to L2/L3 teams with thorough documentation of all troubleshooting steps taken.
• Communicate clearly and professionally with end users throughout the full lifecycle of each ticket.
• Maintain ownership of tickets until resolution or proper handoff is confirmed.
• Contribute to the internal knowledge base by documenting new solutions and workarounds discovered during ticket resolution.
• Meet or exceed defined SLA targets for response time, first-contact resolution rate, and customer satisfaction scores.
Qualifications:
Required:
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Zero to two years of experience in a help desk, technical support, or customer service role.
• Working knowledge of Windows 11 operating system; macOS familiarity a plus.
• Familiarity with Active Directory user and group management, including password resets and account provisioning.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar platform.
• Strong verbal and written communication skills with the demonstrated ability to explain technical concepts clearly to non-technical users.
• Customer-focused mindset with a professional, patient, and empathetic demeanor.
Preferred:
• CompTIA A+ or CompTIA IT Fundamentals (ITF+) certification.
• ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management concepts.
• Experience supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
• Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM.
• Multilingual communication skills a plus.
Company:
Learning Care Group is the Second-largest for-profit child care provider . Founded in 1967, the company is headquartered in Novi, USA, with a team of 10001+ employees. The company is currently Late Stage.
Learning Care Group is a dedicated community focused on caring for children and families, as well as supporting its team members. The L1 Help Desk Agent serves as the first point of contact for technical assistance, responsible for providing effective support for hardware, software, and network-related issues, while ensuring customer satisfaction and maintaining ownership of support tickets.
Responsibilities:
• Serve as the primary point of contact for all inbound technical support requests via phone, email, chat, and ticketing portal.
• Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing system (e.g., ServiceNow, Jira, or Zendesk).
• Diagnose and resolve common technical issues including password resets and account unlocks, hardware and peripheral troubleshooting, software installation and configuration, VPN and remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi connectivity problems.
• Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve issues efficiently and consistently.
• Escalate unresolved or complex tickets to L2/L3 teams with thorough documentation of all troubleshooting steps taken.
• Communicate clearly and professionally with end users throughout the full lifecycle of each ticket.
• Maintain ownership of tickets until resolution or proper handoff is confirmed.
• Contribute to the internal knowledge base by documenting new solutions and workarounds discovered during ticket resolution.
• Meet or exceed defined SLA targets for response time, first-contact resolution rate, and customer satisfaction scores.
Qualifications:
Required:
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Zero to two years of experience in a help desk, technical support, or customer service role.
• Working knowledge of Windows 11 operating system; macOS familiarity a plus.
• Familiarity with Active Directory user and group management, including password resets and account provisioning.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar platform.
• Strong verbal and written communication skills with the demonstrated ability to explain technical concepts clearly to non-technical users.
• Customer-focused mindset with a professional, patient, and empathetic demeanor.
Preferred:
• CompTIA A+ or CompTIA IT Fundamentals (ITF+) certification.
• ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management concepts.
• Experience supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
• Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM.
• Multilingual communication skills a plus.
Company:
Learning Care Group is the Second-largest for-profit child care provider . Founded in 1967, the company is headquartered in Novi, USA, with a team of 10001+ employees. The company is currently Late Stage.
What Learning Care Group employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Learning Care Group
Sourced by ZipRecruiter
Learning Care Group, Inc. is the second-largest for-profit child care provider in North America and a leader in early education. Our programs are designed for children aged 6 weeks to 12 years. Across our eight unique brands, we're committed to creating state-of-the-art facilities with the latest technology and expert-driven curricula created by our own Education team.
Industry
Education
Company size
10,000+ Employees
Headquarters location
Novi, MI, US
Year founded
1967