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Knowledge Base Jobs in Houston, TX (NOW HIRING)

Jet Linx Aviation

Base Manager

Houston, TX · On-site

Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ... Actual base salary provided is dependent upon geographic location, aircraft size (crew positions ...

Jet Linx Aviation

Base Manager

Houston, TX

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

Jet Linx Aviation

Base Manager

Houston, TX

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

Jet Linx

Base Manager

Houston, TX

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

The Hireverse

Customer Representative

Houston, TX · On-site

$775/wk

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to work with ...

Kicker Insures Me Agency

Be Seen First

Licensed Insurance Sales Producer

Deer Park, TX · On-site

$36K - $60K/yr

... knowledge base 10 Paid Holidays + Your Birthday Monthly Office Bonus available Quarterly Agent bonus available

Kicker Insures Me Agency

Be Seen First

Licensed Insurance Sales Producer

Deer Park, TX · On-site

$36K - $60K/yr

... knowledge base 10 Paid Holidays + Your Birthday Monthly Office Bonus available Quarterly Agent bonus available

Dale P. Guidry Jr. State Farm

Be Seen First

Bilingual Sales Assistant

Humble, TX · On-site

$14 - $16/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport ...

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All JobsKnowledge Base JobsKnowledge Base Jobs in Houston, TX

Knowledge Base information

See Houston, TX salary details

$42.5K

$107.6K

$179.1K

How much do knowledge base jobs pay per year?

As of Sep 1, 2026, the average yearly pay for knowledge base in Houston, TX is $107,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $128,900.00 per year, depending on experience, location, and employer.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What are the most commonly searched types of Knowledge Base jobs in Houston, TX?

The most popular types of Knowledge Base jobs in Houston, TX are:

What are popular job titles related to Knowledge Base jobs in Houston, TX?

For Knowledge Base jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Knowledge Base jobs in Houston, TX look for?

The top searched job categories for Knowledge Base jobs in Houston, TX are:

What cities near Houston, TX are hiring for Knowledge Base jobs?

Cities near Houston, TX with the most Knowledge Base job openings:

Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,616 per year, or $51.7 per hour.

Manufacturing Application Support Engineer

Applied Optoelectronics, Inc.

Sugar Land, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

About AOI
Applied Optoelectronics, Inc. (AOI) is a leading developer and manufacturer of advanced optical and HFC networking products - the building blocks that power AI datacenters, CATV broadband, telecom, and fiber access networks around the world. Headquartered in Sugar Land, Texas, AOI is a vertically integrated company that designs and manufactures everything from semiconductor laser chips to finished optical transceivers, serving tier-one customers across cloud computing, broadband, and telecom. With R&D operations in Atlanta, GA and global manufacturing presence in Taiwan and China, AOI is publicly traded on the Nasdaq (AAOI) and is actively expanding its U.S.-based manufacturing operations in Sugar Land to meet accelerating demand in the AI datacenter market.
Summary
We are seeking a Manufacturing Application Support Engineer to provide technical support for the manufacturing software systems powering our high-volume electronics manufacturing environment. This position will support manufacturing applications and factory automation systems, troubleshoot production-related software issues, perform SQL-based data investigation, and work closely with Production, Engineering, IT, Software Development, and external vendors.
A key responsibility of this position is to develop and maintain high-quality technical documentation, including troubleshooting guides, production SOPs, software operation manuals, and knowledge base articles. The goal is not only to resolve production issues quickly, but also to convert troubleshooting experience into standardized documentation and procedures so that similar issues can be resolved faster in the future.
The ideal candidate will have strong troubleshooting, cross-functional communication, documentation, and analytical skills. Mandarin Chinese proficiency is highly preferred due to collaboration with Chinese-speaking users, engineers, and vendors.
Job Responsibilities
  • Use SQL to investigate and troubleshoot production issues, including reviewing manufacturing transactions, equipment status, lot information, system records, and data inconsistencies.
  • Support manufacturing systems and factory automation applications, including MES, EAP, RMS, FDC, WMS, equipment interfaces, barcode/label systems, and other production-related software.
  • Create and maintain technical documentation, including troubleshooting guides, production SOPs, software operation manuals, user instructions, Knowledge Base articles, and application support procedures.
  • Work closely with Production, Process Engineering, Equipment Engineering, IT, Software Development, and external vendors to troubleshoot and resolve manufacturing system issues.
  • Participate in Root Cause Analysis (RCA) for critical or recurring production incidents and assist in identifying corrective and preventive actions.
  • Participate in after-hours or on-call support for critical production issues, as required by manufacturing operations.

Qualifications
Required
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Automation, Information Systems, or a related field, or equivalent practical experience.
  • Minimum 1 year of relevant work experience.
  • Strong working knowledge of SQL and relational databases, including the ability to write and execute SQL queries for troubleshooting, data validation, and production issue investigation.
  • Experience troubleshooting software applications using logs, database records, transaction history, error messages, and diagnostic tools.
  • Experience supporting Windows-based applications and Windows Services.
  • Understanding of client/server architecture, system interfaces, networking concepts, and application-to-application communication.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Strong technical documentation skills, including the ability to create troubleshooting guides, SOPs, work instructions, and Knowledge Base articles.
  • Strong verbal and written communication skills and the ability to work effectively with Production, Engineering, IT, Software Development, and other cross-functional teams.
  • Ability to prioritize production support issues, document findings accurately, and recognize when an issue requires escalation.

Preferred
  • Experience supporting MES or other manufacturing software applications.
  • Experience with EAP and equipment-to-host integration.
  • Experience with SECS/GEM communication and troubleshooting.
  • Familiarity with RMS, FDC, WMS, equipment interfaces, barcode/label systems, or other factory automation applications.
  • Experience with Microsoft SQL Server and SSMS.
  • Experience troubleshooting integrations among equipment, EAP, MES, databases, and other manufacturing systems.
  • Basic C#/.NET, PowerShell, Python, or similar scripting/programming experience.
  • Experience developing standardized troubleshooting procedures or providing guidance to L1/Application Support Technicians.
  • Understanding of manufacturing operations and production support processes.
  • Mandarin Chinese proficiency is highly preferred.

Location & Work Environment
This position is full-time onsite and based in Sugar Land, Texas. This location has a combination of office, warehouse, and cleanroom manufacturing work environments.
Expected business hours are 9am to 6pm CT, Monday through Friday; however, this role may participate in after-hours or on-call support for critical production issues as required by manufacturing operations.
Why AOI?
In addition to competitive salary, AOI offers:
  • Flexible and competitive health (medical, dental, vision) plans offer employees options to meet individual and family needs
  • Employer matching on 401(k) deferrals
  • Generous PTO policy, with unused PTO payout at end of the year
  • Relocation packages available within the United States

Applied Optoelectronics, Inc. (AOI) is committed to providing equal opportunity in all of our employment practices, including hiring, placement, promotion, training, transfer and compensation, to all qualified applicants and employees without regard to race, color, national origin, citizenship, religion, sex, veteran status, age, disability, marital status, or any other category protected by State or U.S. Federal law. Moreover, we endeavor to treat our employees fairly.
We do not accept unsolicited proposals from third-party recruiters or agencies. Contacting hiring managers directly may result in disqualification of submissions.

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