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Knowledge Base Manager Jobs in Houston, TX (NOW HIRING)

Jet Linx Aviation

Base Manager

Houston, TX

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

Jet Linx Aviation

Base Manager

Houston, TX · On-site

Description The Base Manager serves as the primary on-site leader and point of contact for Jet Card ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

Jet Linx

Base Manager

Houston, TX

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

Jet Linx Aviation

Base Manager

Houston, TX · On-site

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients ... Knowledge, Skills & Abilities: * Strong ability to deliver service in alignment with Jet Linx ...

DBM Global Inc.

IT Support Technician

Humble, TX · On-site

$18.50 - $25.50/hr

... knowledge base management. Creating, updating, and improving support procedures. • Maintain accounts, software, and hardware compliance to meet IT security standards. • Support ongoing yearly ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

DBM Global

IT Support Technician

Humble, TX · On-site

$18 - $24.75/hr

Service Desk knowledge base management. Creating, updating, and improving support procedures. * Maintain accounts, software, and hardware compliance to meet IT security standards. * Support ongoing ...

DBM GLOBAL INC

IT Support Technician

Humble, TX

$18 - $24.75/hr

Service Desk knowledge base management. Creating, updating, and improving support procedures. * Maintain accounts, software, and hardware compliance to meet IT security standards. * Support ongoing ...

DBM GLOBAL INC

IT Support Technician

Humble, TX

$18 - $24.75/hr

Service Desk knowledge base management. Creating, updating, and improving support procedures. * Maintain accounts, software, and hardware compliance to meet IT security standards. * Support ongoing ...

Enchanted Rock

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

Doggett

Territory Manager

Houston, TX · On-site

Territory Manager Classification Exempt Job Summary The Territory Manager will develop long term ... knowledge base and skill set * Participate in all company/location driven communication efforts ...

Doggett Toyota Lift

Territory Manager

Houston, TX

Territory Manager Classification Exempt Job Summary The Territory Manager will develop long term ... knowledge base and skill set * Participate in all company/location driven communication efforts ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Houston, TX

Knowledge Base Manager information

See Houston, TX salary details

$22.2K

$53.9K

$105.1K

How much do knowledge base manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for knowledge base manager in Houston, TX is $53,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $62,100.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Houston, TX? For Knowledge Base Manager jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Houston, TX look for? The top searched job categories for Knowledge Base Manager jobs in Houston, TX are:
What cities near Houston, TX are hiring for Knowledge Base Manager jobs? Cities near Houston, TX with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Houston, TX as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,933 per year, or $25.9 per hour.
Base Manager

Base Manager

Jet Linx Aviation

Houston, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients, aircraft owners, and business partners at the assigned base location. This role is responsible for delivering a consistently exceptional, 5-Star client experience while supporting the Regional Vice President in the management of aircraft owner relationships through regular interaction and communication.
 
In addition to directly managing the Client Relations team and Line Technicians at the base, the Base Manager is responsible for fostering a unified, service-driven culture in partnership with Jet Linx maintenance, flight crew, and operational teams. The position ensures base operations are coordinated, facilities are maintained to Jet Linx standards, and client interactions are executed with precision, anticipation, and attention to detail to support a premium ownership and travel experience.
 
Duties & Responsibilities:
  1. Client Experience & Relationship Management
    1. Own the end-to-end client and owner experience at the base, including quoting, trip logistics, communication, and in-person interactions at departure and arrival.
    2. Deliver a personalized, high-touch service experience aligned with Jet Linx 5-Star service standards, anticipating client preferences and needs.
    3. Respond promptly and professionally to client and owner inquiries, coordinating with the Regional Vice President as needed.
    4. Conduct pre- and post-flight outreach to ensure client satisfaction and address any service concerns.
    5. Proactively engage with current and inactive flyers to promote, sell, or upsell Jet Linx services and partnerships.
  2. Base Operations & Service Standards
    1. Ensure base facilities—including lobby, meeting spaces, work areas, entryways, and restrooms—are clean, organized, functional, and maintained to Jet Linx service standards.
    2. Maintain aircraft stock, lobby amenities, and office supply inventories in accordance with established standards.
    3. Offer knowledgeable recommendations for local attractions, dining, and events, both locally and at destination locations.
    4. Coordinate trip-related billing, including determining costs for requested services and arranging post-flight invoicing.
  3. Team Leadership & Scheduling
    1. Provide daily direction and scheduling oversight for base team members, ensuring consistent adherence to Jet Linx service standards.
    2. Manage team schedules, PTO requests, expenses, and regular one-on-one meetings.
    3. Partner with the Regional Vice President on coaching, performance feedback, and development conversations.
    4. Ensure the Client Relations team provides regional support as directed by the Central Team.
  4. Cross-Functional Coordination
    1. Collaborate with Flight Operations, Maintenance, and Crew teams to ensure service standards are met or exceeded and to proactively identify potential issues.
    2. Support Jet Linx crew with trip preparation, including building and ramp access, aircraft stocking, cleaning coordination, and similar operational needs.
    3. Partner with the Central Concierge team on training, policy updates, and invoicing support as needed.
  5. Issue Resolution & Compliance
    1. Proactively document, communicate, and resolve service issues and complaints, including OSA resolution, escalating as appropriate.
    2. Safely operate client and owner vehicles on Jet Linx property, including around aircraft and ground equipment, when required.
    3. Maintain accurate client and owner profiles, preferences, and expectations within Jet Linx systems.
  6. Administrative & General Responsibilities
    1. Maintain regular and predictable on-site attendance.
    2. Demonstrate Jet Linx core values and “Supply the High” in all interactions.
    3. Perform other duties as assigned.
 
Knowledge, Skills & Abilities:
  • Strong ability to deliver service in alignment with Jet Linx-defined 5-Star standards
  • Exceptional interpersonal, verbal, and written communication skills
  • Proven ability to build and maintain effective client relationships
  • Strong organizational skills with attention to detail in a fast-paced environment
  • Ability to manage multiple priorities and adapt to frequent changes
  • Proficiency in Microsoft Office, FOS, Elevate, and related systems
  • Ability to work independently and collaboratively across teams
  • Ability to maintain confidentiality and exercise sound judgment
  • Flexibility to work non-standard hours, including nights, weekends, and holidays
 
Education and Work Experience:
  • Associate degree or equivalent experience in hospitality or a related field preferred
  • Minimum of three years of professional customer service experience required
  • Prior people management experience preferred
  • Aviation industry experience or demonstrated interest preferred
 
Physical Requirements:
  • Majority of work performed in a standard office and hangar environment
  • Ability to stand, walk, sit, talk, and hear to perform essential job functions
  • Ability to lift up to 25 pounds on an infrequent basis 
 
Documentation Requirements: 
  • Ability to obtain a U.S. driver's license
  • Proof of eligibility to work in the US
Compensation:
Jet Linx offers a competitive compensation and benefits package to team members.  Starting base annual salary for this position ranges from $77,000 to $109,000 . Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.  Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.