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Knowledge Base Manager Jobs in Dallas, TX (NOW HIRING)

DataBank

Knowledge & Training Specialist

Dallas, TX · On-site

The Knowledge & Training Specialist (KTS) is responsible for maintaining the operational knowledge base for the Support Operations team. This role reports to the Sr. Manager of Support Experience and ...

Src

Coding Manager

Dallas, TX · On-site

Coding Manager Location: Dallas - Hospital Additional Posting Details: Primary Location Address ... Proven knowledge base in complete and accurate clinical documentation in all healthcare settings ...

Scottish Rite for Children

Coding Manager

Dallas, TX · On-site

Coding Manager Location: Dallas - Hospital Additional Posting Details: Primary Location Address ... Proven knowledge base in complete and accurate clinical documentation in all healthcare settings ...

BuzzClan LLC

Data Ops Manager

Dallas, TX · On-site

Data Ops Manager Dallas, TX The position of IT Support Manager necessitates an energetic, reliable ... Implement and maintain a knowledge base for support staff and customers. * Analyze support trends ...

BuzzClan LLC

Data Ops Manager

Dallas, TX · On-site

Implement and maintain a knowledge base for support staff and customers. * Analyze support trends ... Evaluate and manage relationships with third-party vendors and service providers. * Stay abreast of ...

Bear Robotics

Senior IT Manager

Addison, TX · On-site

$126K - $127K/yr

... knowledge base that a future team will scale, and manage day-to-day IT operations including new-hire setup, onboarding/offboarding, and company technology assets. • Manage external vendors and ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Dallas, TX

Knowledge Base Manager information

See Dallas, TX salary details

$24.2K

$58.9K

$114.8K

How much do knowledge base manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for knowledge base manager in Dallas, TX is $58,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $67,800.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Dallas, TX? For Knowledge Base Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Dallas, TX look for? The top searched job categories for Knowledge Base Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Knowledge Base Manager jobs? Cities near Dallas, TX with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Dallas, TX as of July 2026, with employment types broken down into 1% As Needed, 89% Full Time, 9% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $58,884 per year, or $28.3 per hour.
Knowledge & Training Specialist

Knowledge & Training Specialist

DataBank Holdings, Ltd.

Dallas, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.


DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.


The Knowledge & Training Specialist (KTS) is responsible for maintaining the operational knowledge base for the Support Operations team. This role reports to the Sr. Manager of Support Experience and Enablement and partners with Tier 1 and Tier 2 engineers to document proven practices, develop training curricula, and create customer-facing self-service content. The KTS is a critical enabler of the Support Experience and Enablement team's mission to reduce ticket volume, improve first-contact resolution, and protect the quality and consistency of customer experience.


RESPONSIBILITIES:

  • Knowledge Base Development
  • Build and maintain Support Operations external knowledge base using KnowledgeOwl
  • Document proven operational practices including Call Back Policy, TLC Process, Single Customer Critical Event, and Sales Tickets Policy before any structural changes are communicated
  • Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption
  • Conduct regular reviews of KB articles for accuracy, relevance, and completeness
  • Partner with Tier 1 and Tier 2 leads to identify knowledge gaps and prioritize documentation efforts
  • Training Program Development
  • Develop and deliver Cloud and Network training curricula for Tier 1 and Tier 2 engineers
  • Coordinate with other department heads to to facilitate cross functional Training Sessions
  • Build Tier 1 playbooks supporting the 45-55% first-contact resolution target
  • Create a Tier 1-to-Tier 2 advancement path curriculum including skills assessments and competency benchmarks
  • Design onboarding training materials for new engineers across all tiers
  • Coordinate with Sr. Mgr, Support Experience and Enablement to align training priorities with operational metrics
  • Customer-Facing Content
  • Develop customer-facing self-service articles targeting high-volume, high-automation-potential ticket categories (password resets, patching status, resource status)
  • Ensure customer content meets DataBank's communication standards and CX requirements
  • Collaborate with the Reporting Analyst to measure self-service content effectiveness and deflection rates
  • Quality & Continuous Improvement
  • Monitor ticket patterns in partnership with the Automation Specialist to identify recurring issues suitable for documentation or automation
  • Track knowledge base utilization and training completion metrics
  • Maintain version control and change history for all documented practices

REQUIRED QUALIFICATIONS:

  • Education
  • Bachelor's degree in Information Technology, Technical Writing, Education, or related field; or equivalent work experience
  • Experience
  • 3+ years of experience in technical writing, knowledge management, or IT training in a managed services or enterprise IT environment
  • Demonstrated experience building and maintaining a technical knowledge base
  • Experience developing training curricula for technical audiences
  • Technical Skills
  • Proficiency with knowledge management platforms (KnowledgeOwl, Confluence, or similar)
  • Strong understanding of Managed Services delivery models and common infrastructure technologies (Windows/Linux, networking, cloud, backup/recovery)
  • Familiarity with ticketing systems (ServiceNow, ConnectWise, or similar)
  • Ability to translate complex technical processes into clear, structured documentation
  • Professional Skills
  • Excellent written communication skills with a talent for clarity and concision
  • Strong organizational skills with ability to manage multiple documentation projects simultaneously
  • Collaborative working style with ability to extract knowledge from subject matter experts
  • Detail-oriented with commitment to accuracy and consistency

PREFERRED QUALIFICATIONS

  • Experience with AI chatbot content structuring or conversational design
  • Background in ITIL or other IT service management frameworks
  • Experience in a DataBank or comparable MSP environment
  • Familiarity with LMS platforms for training delivery and tracking

BENEFITS

  • Health, Vision and Dental Insurance Packages
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401k with company match
  • 3 weeks' Paid Time Off and Paid Holidays

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