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Knowledge Base Manager Jobs in Dallas, TX (NOW HIRING)

BuzzClan LLC

Data Ops Manager

Dallas, TX · On-site

Data Ops Manager Dallas, TX The position of IT Support Manager necessitates an energetic, reliable ... Implement and maintain a knowledge base for support staff and customers. * Analyze support trends ...

PIH Health

RN Case Manager Full time Days

Roanoke, TX · On-site

Ability to adapt to change quickly, strong knowledge base relative to surgery procedures and management of the surgical patient * Understands principles of aseptic technique and their implementation

BuzzClan LLC

Data Ops Manager

Dallas, TX · On-site

Implement and maintain a knowledge base for support staff and customers. * Analyze support trends ... Evaluate and manage relationships with third-party vendors and service providers. * Stay abreast of ...

Bear Robotics

Senior IT Manager

Addison, TX · On-site

$126K - $127K/yr

Build the support model, runbooks, and knowledge base that a future team will scale, and manage day-to-day IT operations including new-hire setup, onboarding/offboarding, and company technology ...

Bear Robotics

Senior IT Manager

Addison, TX · On-site

Build the support model, runbooks, and knowledge base that a future team will scale, and manage day-to-day IT operations including new-hire setup, onboarding/offboarding, and company technology ...

Bear Robotics

Senior IT Manager

Addison, TX · On-site

Build the support model, runbooks, and knowledge base that a future team will scale, and manage day-to-day IT operations including new-hire setup, onboarding/offboarding, and company technology ...

True Prodigy Tech Solutions

Website Manager

Allen, TX · On-site

Job Summary: The Website Manager is responsible for coordinating website support, maintenance ... Create and maintain internal documentation, knowledge base articles, and client training materials.

RDO Equipment

Service Manager Trainee

Irving, TX · On-site

$28 - $34/hr

... knowledge base and skill set. • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary ...

CRC Group

Sales Territory Manager

Flower Mound, TX · On-site

Specific activities may change from time to time. 1. Manage new or enhanced business opportunities ... knowledge base of industry trends, target markets and competition. 11. Assist with planning and ...

Fixity Technologies LLC

UX Writer

Plano, TX · On-site

... ● Knowledge Management & Documentation Scalability ● Go-to-Market Messaging & Product ... base aligned with client needs, integration techniques incorporating industry standard ServiceNow ...

Tihinsurance

Sales Territory Manager

Flower Mound, TX · On-site

Specific activities may change from time to time. 1. Manage new or enhanced business opportunities ... knowledge base of industry trends, target markets and competition. 11. Assist with planning and ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Dallas, TX

Knowledge Base Manager information

See Dallas, TX salary details

$24.2K

$58.9K

$114.8K

How much do knowledge base manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for knowledge base manager in Dallas, TX is $58,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $67,800.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Dallas, TX? For Knowledge Base Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Dallas, TX look for? The top searched job categories for Knowledge Base Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Knowledge Base Manager jobs? Cities near Dallas, TX with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Dallas, TX as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,884 per year, or $28.3 per hour.

Application Support Manager

talentmovers inc

Dallas, TX • On-site

Contractor

Re-posted 20 days ago

Job description

Title: Application Support Manager

Location: Dallas, TX (Onsite 5 days’ work from office)

Rate: On C2C

Technologies he should know are :(Hands on is not required, but should be able to articulate in technical terms on issues, root causes, etc)

.NET Core, Microservices, Any UI Framework (React, Angular), SQL Server. Should have knowledge on Cloud (AWS, Azure) and knowledge of

Content management systems would be an advantage.

Can you please look at someone who can understand technology, understand system architecture and has good knowledge of support processes,

Monitoring, Root cause analysis. Please see summary below:

Area

Responsibilities

Incident Management

Triage, assign, track tickets, ensure SLA compliance

Technical Leadership

Root cause analysis, guide troubleshooting, escalate, collaborate on resolution

Collaboration

Liaise with Product, Delivery, Business, SEO, and Architecture teams

Monitoring & Improvement

Analyze Datadog, suggest improvements, automate, drive platform enhancements

Reporting

Ticket analytics, performance metrics, continuous improvement recommendations

Knowledge Sharing

Training, mentoring, documentation, knowledge base management

SEO & CWV

Analyze reports, plan improvements with tech/SEO teams

Compliance & Best Practice

Ensure security/compliance, promote best practices

This role is a blend of technical expertise, leadership, and cross-functional collaboration, requiring strong communication skills and a proactive approach to platform reliability and user experience.

Job Summary:

We are looking for an experienced and customer-focused Technical Support Manager to lead our software support team. This role involves managing day-to-day support operations, handling escalations, driving process improvements, and ensuring timely and effective resolution of technical issues for our software products or platforms. The ideal candidate will bring a combination of technical expertise, leadership experience, and a passion for customer satisfaction.

Key Responsibilities:

  • Lead and mentor the technical support team in delivering high-quality, responsive support for our software products (SaaS, desktop, or mobile).
  • Oversee ticket queues, prioritize critical issues, and ensure resolution within defined SLAs.
  • Serve as the escalation point for complex or high-priority technical issues and customer concerns.
  • Work closely with engineering, product management, and QA teams to resolve recurring problems and drive product improvements.
  • Analyze support metrics and customer feedback to identify trends, root causes, and improvement opportunities.
  • Maintain and improve internal knowledge bases, FAQs, and technical documentation.
  • Recruit, train, and develop support engineers and specialists to maintain a high-performing team.
  • Contribute to customer onboarding, training, and product rollout processes when needed.
  • Implement best practices in incident management, problem management, and service delivery.
  • Ensure compliance with data security, privacy policies, and customer SLAs.

Required Skills & Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
  • 10+ years of experience in technical support, with at least 5 years in a managerial or team lead role within a software company.
  • Strong technical understanding of modern software stacks that includes (Java, .NET, Node.js, React, SQL/NoSQL, REST APIs).
  • Strong expertise in handling public facing websites that includes Real User Monitoring with RUM tools like Datadog 
  • Strong Experience with SaaS platforms, cloud infrastructure (AWS, Azure, GCP), or DevOps tools (Docker, Kubernetes) is preferred.
  • Hands-on knowledge of ticketing and support tools like Azure Devops, Jira, Zendesk, Freshdesk, or ServiceNow.
  • Exceptional communication, leadership, and problem-solving skills.
  • Strong customer focus and ability to handle challenging situations professionally.